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SATO 10e service manual Factory Resets, Factory Settings / Test Print

Models: 10e

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FACTORY RESETS

FACTORY RESETS

9

This section of the service manual covers instructions on how to return the printer to its factory settings. The instructions are separated into differing catagories of interest.

FACTORY SETTINGS / TEST PRINT

CAUTION: RESETTING THE PRINTER WILL CLEAR ALL REGISTERS.

1Record all dip switch positions.

2Place all dip switches in the OFF position.

3Place the DSW2-4 in the ON position.

4Simultaneously, press and hold the LINE and FEED keys while turning on the power switch.

5Release the LINE and FEED keys upon hearing a beep.


	LCD DISPLAY:	MAINTENANCE MODE
		DIPSW2-4 NO>OFF

6 Place the DSW2-4 in the Off position.


	LCD DISPLAY:	FACTORY MODE

7 Press the ENTER key to advance to the next display.


	LCD DISPLAY:	COUNTER CLEAR - NONE

8 Use the CURSOR keys to change from option NONE to option ALL.


	LCD DISPLAY:	COUNTER CLEAR - ALL

9 Press the ENTER key to clear the EEPROM.


	LCD DISPLAY:	PRINT SIZE
		SMALL	LARGE

10 Use the CURSOR keys to select the desired option.

NOTE: The default selection is large. The CURSOR keys allow scrolling from one option to another.

SATO M10e Service Manual

PN: 9001113A

Page 9-1

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SATO 10e service manual Factory Resets, Factory Settings / Test Print

Contents

M10e Thermal Transfer Printer SERVICE MANUALSATO America, Inc 10350A Nations Ford Road Charlotte, NC Main Phone CONFIGURATION TECHNICAL DATAINTERFACE SPECIFICATIONS ACCESSORIES INSTALLATIONREPLACEMENT PROCEDURES TROUBLESHOOTINGFACTORY RESETS ADJUSTMENT PROCEDURESDIAGRAMS & SCHEMATICS PN 9001113A WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY INTRODUCTIONRESULT IN PRESONAL INJURY THEORY OF OPERATION GENERAL DESCRIPTIONFigure 1-1, Front View Correct signals initiates print head activityFigure 1-2, Interior View DIP SWITCHES SWITCHES AND INDICATORSSWITCHES INDICATORSFigure 1-5, Rear View Figure 1-4, Configuration PanelCONNECTION PORTS CONNECTION PORTSENVIRONMENTAL TECHNICAL DATAPHYSICAL CHARACTERISTICS POWERINTERFACE MODULES CHARACTER FONT CAPABILITIESRIBBON SENSINGDOWNLAODABLE FONTS AUTO SMOOTHING FONTSVECTOR FONT AGFA RASTER FONTSREGULATORY APPROVALS BAR CODE CAPABILTIESINTERFACE TYPES INTERFACE SPECIFICATIONSTHE RECEIVE BUFFER IEEE1284 PARALLEL INTERFACE DIRECTION SPECIFICATIONSSIGNAL IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTSSPECIFICATIONS RS232C SERIAL INTERFACE SIGNALSSIGNAL DEFINITION RS232 SERIAL INTERFACEPRINTER CABLE REQUIREMENTSDB25 HOSTSPECIFICATIONS UNIVERSAL SERIAL BUS USB INTERFACELOCAL AREA NETWORK LAN OPTIONAL INTERFACE SPECIFICATIONSSTREAM IDENTIFICATION CANCEL CANBI-DIRECTIONAL COMMUNICATIONS ENQUIRE/ACK/NAKPRINT STOP DLE PRINT JOBPRINT START DC1 LABEL CUTTER INSTALLATION ACCESSORIES INSTALLATION4 Lift away tear-off plate REAL-TIME CLOCK PCMCIA MEMORY EXPANSION4 Insert clock chip 3 into the vacant IC Socket STACKER KIT INTERFACE MODULE UPGRADEMEDIA UNWIND UNIT Page Section 4 Accessories InstallationSATO M10e Service Manual PN 9001113ADIP SWITCH PANELS PRINTER CONFIGURATIONRS232 TRANSMIT/RECEIVE SETTING Stop Bit Selection DSW1-4 Selects the number of stop bits to end each byte transmission PRINTER SET UP Receive Buffer SelectionDSW2-5 Selects the operating mode of the receive buffer. See Section 6. Interface Specifications for more information Defaults to Continuous if cutter not installed DSW3-5 SETTINGSOFTWARE DEFAULT SETTINGS DEFAULT SETTINGSSOFTWARE DEFAULT SETTINGS DEFAULT SETTINGSSOFTWARE DEFAULT SETTINGS POTENTIOMETER ADJUSTMENTSLCD PANEL CONFIGURATION NORMAL MODE CONFIGURATION MODESLCD DISPLAY ADVANCED MODEDEFINITION DEFINITION LCD DISPLAYLCD DISPLAY CARD MODELCD DISPLAY DEFINITIONDEFINITION LCD DISPLAYDEFINITION LCD DISPLAYLCD DISPLAY SERVICE MODELCD DISPLAY DEFINITIONINPUT LCD DISPLAYDEFINITION X.XXVDEFINITION LCD DISPLAYDEFINITION LCD DISPLAYLCD DISPLAY COUNTERS MODELCD DISPLAY DEFINITIONDEFINITION TEST PRINT MODEDEFAULT SETTINGS MODE LCD DISPLAYDEFINITION MAINTENANCE/FACTORY MODEALL CLEAR MODE LCD DISPLAYDEFINITION CLEAR NON-STANDARD PROTOCOLDOWNLOAD USER DEFINED PROTOCOL CODES LCD DISPLAYINITIALIZING HEX DUMP MODELCD DISPLAY DEFINITIONRESOLUTION GUIDE TROUBLESHOOTINGERROR SIGNALS ERROR LEDLIGHT PRINT IMAGE TROUBLESHOOTING TABLEIMAGE VOIDS RIBBON WRINKLINGNO LABEL MOVEMENT POWER LED NOT ILLUMINATEDFUZZY PRINT IMAGE NO RIBBON MOVEMENTRIBBON LED ILLUMINATED ERROR LED ILLUMINATEDWILL NOT PRINT WHEN DATA IS SENT LABEL LED IS ILLUMINATEDUNIVERSAL SERIAL BUS USB INTERFACE TROUBLESHOOTING RS232 SERIAL INTERFACE TROUBLESHOOTINGPARALLEL INTERFACE TROUBLESHOOTING LAN ETHERNET INTERFACE TROUBLESHOOTING TCP/IP TROUBLESHOOTING NETWARE TROUBLESHOOTING WINDOWS NT/LAN SERVER TROUBLESHOOTING DIAGNOSTIC LABEL PRINTING WINDOWS 95/98 PEER-TO-PEER TROUBLESHOOTINGDIAL TP TEST MODULE USAGEAPPLICATION DESCRIPTION RIBBON SENSOR OPERATION VERIFICATION 8 Press and hold the FEED key while switching on the printer PRINT HEAD REPLACEMENT REPLACEMENT PROCEDURESFigure 7-2, Roller Belt Replacement ROLLER BELT REPLACEMENTRIBBON BELT REPLACEMENT Figure 7-3, Ribbon Belt Replacement PLATEN ROLLER REPLACEMENT9 Secure the assembly with clamps 4 and screws Figure 7-5, Feed Roller Replacement FEED ROLLER REPLACEMENTMAIN CIRCUIT BOARD REPLACEMENT Figure 7-6, Circuit Board Replacement INTERFACE BOARD REPLACEMENTIEEE12 RIBBON DRIVE BOARD REPLACEMENT84 +RS BOARDFigure 7-8b, Ribbon Drive Board Replacement PANEL BOARD REPLACEMENT MEMORY CARD REPLACEMENTFigure 7-9, Panel Board Replacement POWER SUPPLY REPLACEMENT9 Connect all wiring harnesses and cables to power supply Figure 7-11, Fuse Replacement POWER SUPPLY FUSE REPLACEMENTFigure 7-12, Fuse Replacement CIRCUIT BOARD FUSE REPLACEMENTFigure 7-13, Fuse Replacement DRIVE MOTOR REPLACEMENTRIBBON MOTOR REPLACEMENT 11 Reconfigure ribbon rewind belt 8 onto the motor spindle Figure 7-15, Auto-Load Sensor Replacement AUTO-LOAD SENSOR REPLACEMENTLABEL POSITION SENSOR REPLACEMENT LABEL-OUT SENSOR REPLACEMENTLABEL GAP SENSOR 4, A A Figure 7-16, Label Gap Sensor ReplacementFigure 7-17, Eye-Mark/Label-Out Sensor Replacement RIBBON SENSOR REPLACEMENT CUTTER REPLACEMENT Figure 7-19, Cutter Assembly Replacement CUTTER SENSOR REPLACEMENT EEPROM CHIP REPLACEMENT PN 9001113A Section 7 Replacement ProceduresFigure 7-21, EEPROM Chip Replacement SATO M10e Service ManualPRINT HEAD POSITION ADJUSTMENT PROCEDURESPRINT HEAD ALIGNMENT RIBBON WRINKLE ADJUSTMENTS 10 Retighten set screw 6 while holding ribbon guide in place ROLLER BELT ADJUSTMENT Figure 8-5, Ribbon Belt Adjustment RIBBON BELT ADJUSTMENTPAPER GUIDE ADJUSTMENT PITCH SENSOR ADJUSTMENT 12 Turn the dial of the VR9 potentiometer 3 midway of the scale EYE-MARK SENSOR ADJUSTMENT 3 Connect test module 3 to main circuit board connector LABEL GAP SENSOR ADJUSTMENT Figure 8-9, Label Gap Sensor Adjustment AUTO LOAD SENSOR ADJUSTMENTIEEE1284 +RSBOARD Figure 8-10, Auto-Load Sensor AdjustmentFigure 8-11, Paper End Sensor Adjustment PAPER END SENSOR ADJUSTMENTOFFSET LABEL STOP POSITION ADJUSTMENT PRINT DARKNESS ADJUSTMENT LCD DISPLAY ADJUSTMENTPage Section 8 Adjustment ProceduresSATO M10e Service Manual PN 9001113AFACTORY SETTINGS / TEST PRINT FACTORY RESETSCLEAR HEAD COUNTERS CLEAR CUTTER COUNTER PURPOSES ONLY. FULL WIDTH LABELS MUST BE USED TO PREVENT CLEAR EEPROMTHE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING WARNING THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ONXXXXXALL CLEAR Section 9 Factory ResetsSATO M10e Service Manual LCD DISPLAYPage Section 9 Factory ResetsSATO M10e Service Manual PN 9001113AScrew DIAGRAMS & SCHEMATICSHOUSING COVER REMOVAL & INSTALLATION ScrewFeed Roller MEDIA & RIBBON LOADINGRibbon Rewind Ribbon Ribbon Guide Paper Guide Platen RollerPANEL BOARD BLOCK DIAGRAMPOWER BOARD BOARDPitch Sensor Valid Pitch Sensor Invalid Pitch Sensor Valid PRINTING OPERATIONAL SEQUENCEPrinter Continuous Print Tear Off CutterRibbon Supply ACCESSORIES & SENSORS LOCATIONCutter Assembly PRINTER TOP VIEWLABEL PRINT REFERENCE POSITIONFEED DIRECTION PAPER