Manuals / SATO / Computer Equipment / Printer

SATO 10e service manual SATO America, Inc 10350A Nations Ford Road Charlotte, NC Main Phone

Models: 10e

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SATO America, Inc.

10350A Nations Ford Road

Charlotte, NC 28273

Main Phone: (704)644-1650

Tech Support Hotline: (704)644-1660 Tech Support Fax: (707)644-1661 E-Mail: satosales@satoamerica.com www.satoamerica.com

© Copyright 2003

SATO America, Inc.

All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc. The materials in this document is provided for general information and is subject to change without notice. SATO America, Inc. assumes no responsibilities for any errors that may appear.

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SATO 10e service manual SATO America, Inc 10350A Nations Ford Road Charlotte, NC Main Phone

Contents

SERVICE MANUAL M10e Thermal Transfer PrinterSATO America, Inc 10350A Nations Ford Road Charlotte, NC Main Phone ACCESSORIES INSTALLATION TECHNICAL DATAINTERFACE SPECIFICATIONS CONFIGURATIONTROUBLESHOOTING REPLACEMENT PROCEDURESDIAGRAMS & SCHEMATICS ADJUSTMENT PROCEDURESFACTORY RESETS PN 9001113A RESULT IN PRESONAL INJURY INTRODUCTIONWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY GENERAL DESCRIPTION THEORY OF OPERATIONFigure 1-2, Interior View Correct signals initiates print head activityFigure 1-1, Front View INDICATORS SWITCHES AND INDICATORSSWITCHES DIP SWITCHESFigure 1-4, Configuration Panel Figure 1-5, Rear ViewCONNECTION PORTS CONNECTION PORTSPOWER TECHNICAL DATAPHYSICAL CHARACTERISTICS ENVIRONMENTALSENSING CHARACTER FONT CAPABILITIESRIBBON INTERFACE MODULESAGFA RASTER FONTS AUTO SMOOTHING FONTSVECTOR FONT DOWNLAODABLE FONTSBAR CODE CAPABILTIES REGULATORY APPROVALSTHE RECEIVE BUFFER INTERFACE SPECIFICATIONSINTERFACE TYPES IEEE1284 PARALLEL INTERFACE IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS SPECIFICATIONSSIGNAL DIRECTIONRS232 SERIAL INTERFACE RS232C SERIAL INTERFACE SIGNALSSIGNAL DEFINITION SPECIFICATIONSHOST CABLE REQUIREMENTSDB25 PRINTERSPECIFICATIONS UNIVERSAL SERIAL BUS USB INTERFACELOCAL AREA NETWORK LAN OPTIONAL INTERFACE SPECIFICATIONSENQUIRE/ACK/NAK CANCEL CANBI-DIRECTIONAL COMMUNICATIONS STREAM IDENTIFICATIONPRINT START DC1 PRINT JOBPRINT STOP DLE ACCESSORIES INSTALLATION LABEL CUTTER INSTALLATION4 Lift away tear-off plate PCMCIA MEMORY EXPANSION REAL-TIME CLOCK4 Insert clock chip 3 into the vacant IC Socket MEDIA UNWIND UNIT INTERFACE MODULE UPGRADESTACKER KIT PN 9001113A Section 4 Accessories InstallationSATO M10e Service Manual PageRS232 TRANSMIT/RECEIVE SETTING PRINTER CONFIGURATIONDIP SWITCH PANELS Stop Bit Selection DSW1-4 Selects the number of stop bits to end each byte transmission PRINTER SET UP Receive Buffer SelectionDSW2-5 Selects the operating mode of the receive buffer. See Section 6. Interface Specifications for more information Defaults to Continuous if cutter not installed SETTING DSW3-5DEFAULT SETTINGS DEFAULT SETTINGSSOFTWARE DEFAULT SETTINGS SOFTWARE DEFAULT SETTINGSPOTENTIOMETER ADJUSTMENTS SOFTWARE DEFAULT SETTINGSLCD PANEL CONFIGURATION CONFIGURATION MODES NORMAL MODEDEFINITION ADVANCED MODELCD DISPLAY LCD DISPLAY DEFINITIONDEFINITION CARD MODELCD DISPLAY LCD DISPLAYLCD DISPLAY DEFINITIONLCD DISPLAY DEFINITIONDEFINITION SERVICE MODELCD DISPLAY LCD DISPLAYX.XXV LCD DISPLAYDEFINITION INPUTLCD DISPLAY DEFINITIONLCD DISPLAY DEFINITIONDEFINITION COUNTERS MODELCD DISPLAY LCD DISPLAYLCD DISPLAY TEST PRINT MODEDEFAULT SETTINGS MODE DEFINITIONLCD DISPLAY MAINTENANCE/FACTORY MODEALL CLEAR MODE DEFINITIONLCD DISPLAY CLEAR NON-STANDARD PROTOCOLDOWNLOAD USER DEFINED PROTOCOL CODES DEFINITIONDEFINITION HEX DUMP MODELCD DISPLAY INITIALIZINGERROR LED TROUBLESHOOTINGERROR SIGNALS RESOLUTION GUIDERIBBON WRINKLING TROUBLESHOOTING TABLEIMAGE VOIDS LIGHT PRINT IMAGENO RIBBON MOVEMENT POWER LED NOT ILLUMINATEDFUZZY PRINT IMAGE NO LABEL MOVEMENTLABEL LED IS ILLUMINATED ERROR LED ILLUMINATEDWILL NOT PRINT WHEN DATA IS SENT RIBBON LED ILLUMINATEDRS232 SERIAL INTERFACE TROUBLESHOOTING UNIVERSAL SERIAL BUS USB INTERFACE TROUBLESHOOTINGPARALLEL INTERFACE TROUBLESHOOTING LAN ETHERNET INTERFACE TROUBLESHOOTING TCP/IP TROUBLESHOOTING NETWARE TROUBLESHOOTING WINDOWS NT/LAN SERVER TROUBLESHOOTING WINDOWS 95/98 PEER-TO-PEER TROUBLESHOOTING DIAGNOSTIC LABEL PRINTINGAPPLICATION DESCRIPTION TP TEST MODULE USAGEDIAL RIBBON SENSOR OPERATION VERIFICATION 8 Press and hold the FEED key while switching on the printer REPLACEMENT PROCEDURES PRINT HEAD REPLACEMENTROLLER BELT REPLACEMENT Figure 7-2, Roller Belt ReplacementRIBBON BELT REPLACEMENT PLATEN ROLLER REPLACEMENT Figure 7-3, Ribbon Belt Replacement9 Secure the assembly with clamps 4 and screws FEED ROLLER REPLACEMENT Figure 7-5, Feed Roller ReplacementMAIN CIRCUIT BOARD REPLACEMENT INTERFACE BOARD REPLACEMENT Figure 7-6, Circuit Board ReplacementBOARD RIBBON DRIVE BOARD REPLACEMENT84 +RS IEEE12Figure 7-8b, Ribbon Drive Board Replacement MEMORY CARD REPLACEMENT PANEL BOARD REPLACEMENTPOWER SUPPLY REPLACEMENT Figure 7-9, Panel Board Replacement9 Connect all wiring harnesses and cables to power supply POWER SUPPLY FUSE REPLACEMENT Figure 7-11, Fuse ReplacementCIRCUIT BOARD FUSE REPLACEMENT Figure 7-12, Fuse ReplacementDRIVE MOTOR REPLACEMENT Figure 7-13, Fuse ReplacementRIBBON MOTOR REPLACEMENT 11 Reconfigure ribbon rewind belt 8 onto the motor spindle AUTO-LOAD SENSOR REPLACEMENT Figure 7-15, Auto-Load Sensor ReplacementLABEL GAP SENSOR LABEL-OUT SENSOR REPLACEMENTLABEL POSITION SENSOR REPLACEMENT Figure 7-16, Label Gap Sensor Replacement 4, A AFigure 7-17, Eye-Mark/Label-Out Sensor Replacement RIBBON SENSOR REPLACEMENT CUTTER REPLACEMENT Figure 7-19, Cutter Assembly Replacement CUTTER SENSOR REPLACEMENT EEPROM CHIP REPLACEMENT SATO M10e Service Manual Section 7 Replacement ProceduresFigure 7-21, EEPROM Chip Replacement PN 9001113AADJUSTMENT PROCEDURES PRINT HEAD POSITIONPRINT HEAD ALIGNMENT RIBBON WRINKLE ADJUSTMENTS 10 Retighten set screw 6 while holding ribbon guide in place ROLLER BELT ADJUSTMENT RIBBON BELT ADJUSTMENT Figure 8-5, Ribbon Belt AdjustmentPAPER GUIDE ADJUSTMENT PITCH SENSOR ADJUSTMENT 12 Turn the dial of the VR9 potentiometer 3 midway of the scale EYE-MARK SENSOR ADJUSTMENT 3 Connect test module 3 to main circuit board connector LABEL GAP SENSOR ADJUSTMENT AUTO LOAD SENSOR ADJUSTMENT Figure 8-9, Label Gap Sensor AdjustmentFigure 8-10, Auto-Load Sensor Adjustment IEEE1284 +RSBOARDPAPER END SENSOR ADJUSTMENT Figure 8-11, Paper End Sensor AdjustmentOFFSET LABEL STOP POSITION ADJUSTMENT LCD DISPLAY ADJUSTMENT PRINT DARKNESS ADJUSTMENTPN 9001113A Section 8 Adjustment ProceduresSATO M10e Service Manual PageFACTORY RESETS FACTORY SETTINGS / TEST PRINTCLEAR HEAD COUNTERS CLEAR CUTTER COUNTER WARNING THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ON CLEAR EEPROMTHE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING PURPOSES ONLY. FULL WIDTH LABELS MUST BE USED TO PREVENTLCD DISPLAY Section 9 Factory ResetsSATO M10e Service Manual XXXXXALL CLEARPN 9001113A Section 9 Factory ResetsSATO M10e Service Manual PageScrew DIAGRAMS & SCHEMATICSHOUSING COVER REMOVAL & INSTALLATION ScrewPlaten Roller MEDIA & RIBBON LOADINGRibbon Rewind Ribbon Ribbon Guide Paper Guide Feed RollerBOARD BLOCK DIAGRAMPOWER BOARD PANEL BOARDContinuous Print Tear Off Cutter PRINTING OPERATIONAL SEQUENCEPrinter Pitch Sensor Valid Pitch Sensor Invalid Pitch Sensor ValidPRINTER TOP VIEW ACCESSORIES & SENSORS LOCATIONCutter Assembly Ribbon SupplyPAPER PRINT REFERENCE POSITIONFEED DIRECTION LABEL