Troubleshooting | SATO 10e guide

TROUBLESHOOTING

Error Signals	6-1
Troubleshooting Table	6-2
RS232 Serial Interface Troubleshooting	6-5
Universal Serial Bus (USB) Interface Troubleshooting	6-5
Parallel Interface Troubleshooting	6-6
LAN Ethernet Interface Troubleshooting	6-7
TCP/IP Troubleshooting	6-8
Netware Troubleshooting	6-9
Windows NT/LAN Server Troubleshooting	6-10
Windows 95/98 Peer-To-Peer Troubleshooting	6-11
Diagnostic Label Printing	6-11
Print Buffer Hex Dump	6-11
Receive Buffer Hex Dump	6-11
TP Test Module Usage	6-12
Ribbon Sensor Operation Verification	6-13

REPLACEMENT PROCEDURES

Print Head	7-1
Roller Belt	7-2
Ribbon Belt	7-3
Platen Roller	7-4
Feed Roller	7-6
Main Circuit Board	7-7
Interface Board	7-8
Ribbon Drive Board	7-9
Memory Card	7-11
Panel Board	7-11
Power Board	7-12
Power Board Fuse	7-14
Circuit Board Fuse	7-15
Drive Motor	7-16
Ribbon Rewind Motor	7-17
Auto-Load Sensor	7-19
Label-Out Sensor	7-20
Label Position Sensor	7-20
Label Gap Sensor	7-20
Eye Mark Sensor	7-21
Ribbon Sensor	7-23
Cutter Assembly	7-24
Cutter Sensor	7-26
EEPROM Chip	7-27

PN: 9001113A

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SATO 10e service manual Troubleshooting

Contents

M10e Thermal Transfer Printer Page Table of Contents Troubleshooting Factory Resets PN 9001113A Introduction Result in Presonal Injury General Description Theory of Operation Correct signals initiates print head activity Switches and Indicators SwitchesIndicators DIP Switches Configuration Panel Connection Ports Connection Ports Physical Characteristics PowerEnvironmental Print Character Font Capabilities Auto Smoothing Fonts Vector FontAgfa Raster Fonts Downlaodable Fonts BAR Code Capabilties Regulatory Approvals Interface Types Receive Buffer IEEE1284 Parallel Interface Specifications Init Direction Signal Definition RS232C Serial Interface SignalsRS232 Serial Interface Host Cable Requirements DB9Printer Universal Serial BUS USB Interface Local Area Network LAN Optional Interface Cancel can BI-DIRECTIONAL CommunicationsENQUIRE/ACK/NAK Stream Identification Print JOB Accessories Installation Label Cutter Installation 1b, Cutter Installation Pcmcia Memory Expansion REAL-TIME Clock Insert clock chip 3 into the vacant IC Socket Stacker KIT Interface Module UpgradeMedia Unwind Unit Accessories Installation PN 9001113A RS232 TRANSMIT/RECEIVE Setting DIP Switch PanelsOFF DSW1-4 Printer SET UP DSW2 OFF DSW2-5 Setting DSW3 DSW3 OFF Setting Default Settings Software Default SettingsDefault Settings Software Default Settings Potentiometer Adjustments LCD Panel Configuration Configuration Modes Normal Mode Advanced Mode LCD Display Definition SET Calendar Print OffsetCalendar Card Mode Xxxxxxx Error Card COPY/FORMATSato Font Copy Copying CARD-MEMORYCOPY Program Service Mode Setting the threshold is Feed on Error EYE XXVAuto Online Feed Reprint W/FEED Priority Setting Command LCDEnable Disable EXT PIN 9 Select Counters Mode Test Print Mode Default Settings Mode MAINTENANCE/FACTORY Mode ALL Clear Mode Clear NON-STANDARD Protocol Download User Defined Protocol Codes HEX Dump Mode QTY000000 Error Signals Error LED LCD Message Beep Resolution Guide Troubleshooting Table Image VoidsRibbon Wrinkling Light Print Image Power LED not Illuminated Fuzzy Print ImageNo Ribbon Movement No Label Movement Error LED Illuminated Will not Print When Data is SentLabel LED is Illuminated Ribbon LED Illuminated RS232 Serial Interface Troubleshooting Universal Serial BUS USB Interface Troubleshooting Parallel Interface Troubleshooting LAN Ethernet Interface Troubleshooting TCP/IP Troubleshooting Netware Troubleshooting Windows NT/LAN Server Troubleshooting Windows 95/98 PEER-TO-PEER Troubleshooting Diagnostic Label Printing TP Test Module Usage Dial Application Description Ribbon Sensor Operation Verification TP Test Module Usage LCD Display Test Print Mode Configuration Replacement Procedures Print Head Replacement Roller Belt Replacement Roller Belt Replacement Ribbon Belt Replacement Platen Roller Replacement Ribbon Belt Replacement Platen Roller Replacement Feed Roller Replacement Feed Roller Replacement Main Circuit Board Replacement Interface Board Replacement Circuit Board Replacement Ribbon Drive Board Replacement Interface Board Replacement 8b, Ribbon Drive Board Replacement Memory Card Replacement Panel Board Replacement Power Supply Replacement Panel Board Replacement 10, Power Board Replacement Power Supply Fuse Replacement 11, Fuse Replacement Circuit Board Fuse Replacement 12, Fuse Replacement Drive Motor Replacement 13, Fuse Replacement Ribbon Motor Replacement 14, Ribbon Motor Replacement AUTO-LOAD Sensor Replacement 15, Auto-Load Sensor Replacement LABEL-OUT Sensor Replacement Label Position Sensor Replacement 16, Label Gap Sensor Replacement 17, Eye-Mark/Label-Out Sensor Replacement Ribbon Sensor Replacement Cutter Replacement 18, Ribbon Sensor Replacement 19, Cutter Assembly Replacement Cutter Sensor Replacement Eeprom Chip Replacement 20, Cutter Sensor Replacement 21, Eeprom Chip Replacement Adjustment Procedures Print Head Position Print Head Alignment Adjustment Print Head Alignment Ribbon Wrinkle Adjustments Ribbon Wrinkle Adjustments Roller Belt Adjustment Roller Belt Adjustment Ribbon Belt Adjustment Ribbon Belt Adjustment Paper Guide Adjustment Media Guide Adjustment Pitch Sensor Adjustment Place the DSW2-4 dip switch in the Off position EYE-MARK Sensor Adjustment Eye-Mark Sensor Adjustments Label GAP Sensor Adjustment Auto Load Sensor Adjustment Label Gap Sensor Adjustment 10, Auto-Load Sensor Adjustment Paper END Sensor Adjustment 11, Paper End Sensor Adjustment Offset Label Stop Position Adjustment LCD Display Adjustment Print Darkness Adjustment Adjustment Procedures PN 9001113A Factory Resets Factory Settings / Test Print Clear Head Counters Clear Cutter Counter Press the Enter key to clear the cutter counter Clear Eeprom LCD Display Xxxxxall Clear Completed Factory Resets PN 9001113A Diagrams & Schematics Housing Cover Removal & Installation Media & Ribbon Loading Media & Ribbon Loading Block Diagram Power Board Printer Printing Operational Sequence Accessories & Sensors Location Accessories & Sensors Location Feed Direction Print Reference Position