M10e Thermal Transfer Printer
SERVICE MANUAL
SATO America, Inc 10350A Nations Ford Road Charlotte, NC Main Phone
INTERFACE SPECIFICATIONS
TECHNICAL DATA
ACCESSORIES INSTALLATION
CONFIGURATION
REPLACEMENT PROCEDURES
TROUBLESHOOTING
FACTORY RESETS
ADJUSTMENT PROCEDURES
DIAGRAMS & SCHEMATICS
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WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY
INTRODUCTION
RESULT IN PRESONAL INJURY
THEORY OF OPERATION
GENERAL DESCRIPTION
Figure 1-1, Front View
Correct signals initiates print head activity
Figure 1-2, Interior View
SWITCHES
SWITCHES AND INDICATORS
INDICATORS
DIP SWITCHES
Figure 1-5, Rear View
Figure 1-4, Configuration Panel
CONNECTION PORTS
CONNECTION PORTS
PHYSICAL CHARACTERISTICS
TECHNICAL DATA
POWER
ENVIRONMENTAL
RIBBON
CHARACTER FONT CAPABILITIES
SENSING
INTERFACE MODULES
VECTOR FONT
AUTO SMOOTHING FONTS
AGFA RASTER FONTS
DOWNLAODABLE FONTS
REGULATORY APPROVALS
BAR CODE CAPABILTIES
INTERFACE TYPES
INTERFACE SPECIFICATIONS
THE RECEIVE BUFFER
IEEE1284 PARALLEL INTERFACE
SIGNAL
SPECIFICATIONS
IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS
DIRECTION
SIGNAL DEFINITION
RS232C SERIAL INTERFACE SIGNALS
RS232 SERIAL INTERFACE
SPECIFICATIONS
DB25
CABLE REQUIREMENTS
HOST
PRINTER
LOCAL AREA NETWORK LAN OPTIONAL INTERFACE
UNIVERSAL SERIAL BUS USB INTERFACE
SPECIFICATIONS
SPECIFICATIONS
BI-DIRECTIONAL COMMUNICATIONS
CANCEL CAN
ENQUIRE/ACK/NAK
STREAM IDENTIFICATION
PRINT STOP DLE
PRINT JOB
PRINT START DC1
LABEL CUTTER INSTALLATION
ACCESSORIES INSTALLATION
4 Lift away tear-off plate
REAL-TIME CLOCK
PCMCIA MEMORY EXPANSION
4 Insert clock chip 3 into the vacant IC Socket
STACKER KIT
INTERFACE MODULE UPGRADE
MEDIA UNWIND UNIT
SATO M10e Service Manual
Section 4 Accessories Installation
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DIP SWITCH PANELS
PRINTER CONFIGURATION
RS232 TRANSMIT/RECEIVE SETTING
Stop Bit Selection DSW1-4 Selects the number of stop bits to end each byte transmission
PRINTER SET UP
Receive Buffer SelectionDSW2-5 Selects the operating mode of the receive buffer. See Section 6. Interface Specifications for more information
Defaults to Continuous if cutter not installed
DSW3-5
SETTING
SOFTWARE DEFAULT SETTINGS
DEFAULT SETTINGS
DEFAULT SETTINGS
SOFTWARE DEFAULT SETTINGS
SOFTWARE DEFAULT SETTINGS
POTENTIOMETER ADJUSTMENTS
LCD PANEL CONFIGURATION
NORMAL MODE
CONFIGURATION MODES
LCD DISPLAY
ADVANCED MODE
DEFINITION
DEFINITION
LCD DISPLAY
LCD DISPLAY
CARD MODE
DEFINITION
LCD DISPLAY
DEFINITION
LCD DISPLAY
DEFINITION
LCD DISPLAY
LCD DISPLAY
SERVICE MODE
DEFINITION
LCD DISPLAY
DEFINITION
LCD DISPLAY
X.XXV
INPUT
DEFINITION
LCD DISPLAY
DEFINITION
LCD DISPLAY
LCD DISPLAY
COUNTERS MODE
DEFINITION
LCD DISPLAY
DEFAULT SETTINGS MODE
TEST PRINT MODE
LCD DISPLAY
DEFINITION
ALL CLEAR MODE
MAINTENANCE/FACTORY MODE
LCD DISPLAY
DEFINITION
DOWNLOAD USER DEFINED PROTOCOL CODES
CLEAR NON-STANDARD PROTOCOL
LCD DISPLAY
DEFINITION
LCD DISPLAY
HEX DUMP MODE
DEFINITION
INITIALIZING
ERROR SIGNALS
TROUBLESHOOTING
ERROR LED
RESOLUTION GUIDE
IMAGE VOIDS
TROUBLESHOOTING TABLE
RIBBON WRINKLING
LIGHT PRINT IMAGE
FUZZY PRINT IMAGE
POWER LED NOT ILLUMINATED
NO RIBBON MOVEMENT
NO LABEL MOVEMENT
WILL NOT PRINT WHEN DATA IS SENT
ERROR LED ILLUMINATED
LABEL LED IS ILLUMINATED
RIBBON LED ILLUMINATED
UNIVERSAL SERIAL BUS USB INTERFACE TROUBLESHOOTING
RS232 SERIAL INTERFACE TROUBLESHOOTING
PARALLEL INTERFACE TROUBLESHOOTING
LAN ETHERNET INTERFACE TROUBLESHOOTING
TCP/IP TROUBLESHOOTING
NETWARE TROUBLESHOOTING
WINDOWS NT/LAN SERVER TROUBLESHOOTING
DIAGNOSTIC LABEL PRINTING
WINDOWS 95/98 PEER-TO-PEER TROUBLESHOOTING
DIAL
TP TEST MODULE USAGE
APPLICATION DESCRIPTION
RIBBON SENSOR OPERATION VERIFICATION
8 Press and hold the FEED key while switching on the printer
PRINT HEAD REPLACEMENT
REPLACEMENT PROCEDURES
Figure 7-2, Roller Belt Replacement
ROLLER BELT REPLACEMENT
RIBBON BELT REPLACEMENT
Figure 7-3, Ribbon Belt Replacement
PLATEN ROLLER REPLACEMENT
9 Secure the assembly with clamps 4 and screws
Figure 7-5, Feed Roller Replacement
FEED ROLLER REPLACEMENT
MAIN CIRCUIT BOARD REPLACEMENT
Figure 7-6, Circuit Board Replacement
INTERFACE BOARD REPLACEMENT
84 +RS
RIBBON DRIVE BOARD REPLACEMENT
BOARD
IEEE12
Figure 7-8b, Ribbon Drive Board Replacement
PANEL BOARD REPLACEMENT
MEMORY CARD REPLACEMENT
Figure 7-9, Panel Board Replacement
POWER SUPPLY REPLACEMENT
9 Connect all wiring harnesses and cables to power supply
Figure 7-11, Fuse Replacement
POWER SUPPLY FUSE REPLACEMENT
Figure 7-12, Fuse Replacement
CIRCUIT BOARD FUSE REPLACEMENT
Figure 7-13, Fuse Replacement
DRIVE MOTOR REPLACEMENT
RIBBON MOTOR REPLACEMENT
11 Reconfigure ribbon rewind belt 8 onto the motor spindle
Figure 7-15, Auto-Load Sensor Replacement
AUTO-LOAD SENSOR REPLACEMENT
LABEL POSITION SENSOR REPLACEMENT
LABEL-OUT SENSOR REPLACEMENT
LABEL GAP SENSOR
4, A A
Figure 7-16, Label Gap Sensor Replacement
Figure 7-17, Eye-Mark/Label-Out Sensor Replacement
RIBBON SENSOR REPLACEMENT
CUTTER REPLACEMENT
Figure 7-19, Cutter Assembly Replacement
CUTTER SENSOR REPLACEMENT
EEPROM CHIP REPLACEMENT
Figure 7-21, EEPROM Chip Replacement
Section 7 Replacement Procedures
SATO M10e Service Manual
PN 9001113A
PRINT HEAD POSITION
ADJUSTMENT PROCEDURES
PRINT HEAD ALIGNMENT
RIBBON WRINKLE ADJUSTMENTS
10 Retighten set screw 6 while holding ribbon guide in place
ROLLER BELT ADJUSTMENT
Figure 8-5, Ribbon Belt Adjustment
RIBBON BELT ADJUSTMENT
PAPER GUIDE ADJUSTMENT
PITCH SENSOR ADJUSTMENT
12 Turn the dial of the VR9 potentiometer 3 midway of the scale
EYE-MARK SENSOR ADJUSTMENT
3 Connect test module 3 to main circuit board connector
LABEL GAP SENSOR ADJUSTMENT
Figure 8-9, Label Gap Sensor Adjustment
AUTO LOAD SENSOR ADJUSTMENT
IEEE1284 +RSBOARD
Figure 8-10, Auto-Load Sensor Adjustment
Figure 8-11, Paper End Sensor Adjustment
PAPER END SENSOR ADJUSTMENT
OFFSET LABEL STOP POSITION ADJUSTMENT
PRINT DARKNESS ADJUSTMENT
LCD DISPLAY ADJUSTMENT
SATO M10e Service Manual
Section 8 Adjustment Procedures
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FACTORY SETTINGS / TEST PRINT
FACTORY RESETS
CLEAR HEAD COUNTERS
CLEAR CUTTER COUNTER
THE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING
CLEAR EEPROM
WARNING THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ON
PURPOSES ONLY. FULL WIDTH LABELS MUST BE USED TO PREVENT
SATO M10e Service Manual
Section 9 Factory Resets
LCD DISPLAY
XXXXXALL CLEAR
SATO M10e Service Manual
Section 9 Factory Resets
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HOUSING COVER REMOVAL & INSTALLATION
DIAGRAMS & SCHEMATICS
Screw
Screw
Ribbon Rewind Ribbon Ribbon Guide Paper Guide
MEDIA & RIBBON LOADING
Platen Roller
Feed Roller
POWER BOARD
BLOCK DIAGRAM
BOARD
PANEL BOARD
Printer
PRINTING OPERATIONAL SEQUENCE
Continuous Print Tear Off Cutter
Pitch Sensor Valid Pitch Sensor Invalid Pitch Sensor Valid
Cutter Assembly
ACCESSORIES & SENSORS LOCATION
PRINTER TOP VIEW
Ribbon Supply
FEED DIRECTION
PRINT REFERENCE POSITION
PAPER
LABEL