TROUBLESHOOTING | 6 |
This manual section is provided for assistance in identifying the route cause of inadequate performance or complete failure. Whereas simple instructions may be provided here for problem correction, their indepth procedures will most likely be found in the Adjustment Procdures or Replacement Procedures sections of this manual.
ERROR SIGNALS
The LED display, Front Panel LED Indicators, and Buzzer provide a visual and audio indication of the type of error encountered. Find the correct symptom or symtoms in the table below to reference the correct response.
ERROR LED | LCD MESSAGE | BEEP | RESOLUTION GUIDE |
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on | MACHINE ERROR | 1 long | Cycle power on/off. Perform a complete systems |
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| check. |
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on | EEPROM ERROR | 1 long | Cycle power on/off. Reinstall the EEPROM. |
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on | HEAD ERROR | 1 long | Possible electrical malfunction - ensure connection, |
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| cycle power, replace print head. |
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on | SENSOR ERROR | 3 short | Check for paper jam, adjust sensor level, check DSW |
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| settings, clean delivery route, replace sensor. |
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blinking | CARDR/WERROR | 1 long | Format card, remove card protection, confirm host, |
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| cycle power. |
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blinking | CARDLOWBATTERY | 1 long | Replace battery and reformat card. |
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blinking | HEAD OPEN | 3 short | Latch print head, ensure sensor connection, replace. |
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blinking | CUTTER ERROR | 3 short | Clean sensor, check for jamming, ensure connection, |
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| replace sensor. |
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blinking | PARITY ERROR | 3 short | Possible mismatch to system, ensure cable conection. |
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blinking | OVERRUN ERROR | 3 short | Verify RS232 settings, ensure cable conection. |
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blinking | FRAMING ERROR | 3 short | Verify RS232 settings, ensure cable conection. |
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blinking | BUFFER OVER | 3 short | Verify RS232 settings - command stream may exceed |
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| buffer size. Ensure correct interface protocol. |
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blinking | PAPER END | 3 short | Replenish media, select correct media, open/close |
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| head lever, ensure sensor connection, replace sensor. |
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| RIBBON END | 3 short | Replace ribbon, clean sensor area, ensure sensor |
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| connection, replace sensor. |
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| CARDNOBATTERY | 1 long | Install battery, register product, format product. |
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| DOWNLOAD ERROR | 3 short | Possible read/write error, a corrupted download file, |
| XXXXXXXERROR |
| file too large. |
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SATO M10e Service Manual | PN: 9001113A | Page |
