Operating problems | Acer s50, s60 manual

11 Frequently Asked Questions

Operating problems

Operating problems

Problem	Solution

I don’t see anything on my handheld screen.

Try each of these in turn:

•Press an application button to ensure your handheld is turned on.

•Tap the Brightness Control icon on the upper-left

corner of the Graffiti® writing area. In the Adjust Brightness dialog box, adjust the brightness level by holding down the up scroll button for a few seconds. If this doesn’t work, hold the down scroll button for a few seconds.

• If your handheld was exposed to the cold, make sure it is at room temperature.

• Recharge the unit.

• Perform a soft reset. If your handheld still doesn’t turn

	on, perform a hard reset. See "Resetting your Acer
	handheld" on the Acer s50 and s60 Handhelds
	Quick Guide for instructions.

	IMPORTANT: WIth a hard reset, all records and entries stored in your
	handheld are erased. Never perform a hard reset unless a soft reset
	does not solve your problem. You can restore any data previously
	synchronised with your computer during the next HotSync operation.


I get a warning message telling me	• Purge records from Date Book and To Do List. This deletes
memory in my handheld is full.	To Do List items and past Date Book events from the
	memory of your handheld. See "Purging records" on
	page 32.
	You may need to perform a HotSync operation to recover
	the memory. Refer to "9 Exchanging and updating data
	using HotSync operations" on page 213.
	• Delete unused memos and records. If necessary, you can
	save these records. See "Deleting records in your basic
	applications" on page 31.
	• If you have installed additional applications on your
	handheld, remove them to recover memory. See "To
	remove an add-on application from your handheld" on
	the Acer s50 and s60 Handhelds Quick Guide.

My handheld keeps turning itself off.	Your handheld is designed to turn itself off after a period of
	inactivity. This period can be set at one, two, or three minutes.
	Check the Auto-off setting on page 247.

My handheld is not making any sounds.	Check the system and game sound settings. Refer to page 248.
	You can also check the alarm sound settings on page 232.

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Acer s50, s60 user manual Operating problems

Contents

Acer s50 and s60 Handhelds Copyright First things first Your guides Battery considerations Maintaining your Acer handheldProper care and usage of your handheld Assigning security options Assigning security options First things first Assigning security options Contents Viii Working with your supplementary applicationsPage Using the Attention Manager 173 Working with your PC utilities 155Managing your desktop email 177 Setting preferences for your Acer handheld 231 Beaming information 207213 Index 281 Xii Frequently Asked Questions 271 Entering data using Graffiti Graffiti alphabetLetter Strokes To write Graffiti letters Graffiti numbers To write capital lettersNumber Strokes Punctuation Stroke Mark Graffiti punctuation marks Graffiti accented characters Graffiti symbols and extended characters Command Stroke Using Graffiti ShortCutsGraffiti non-English characters Graffiti navigation strokes To edit a ShortCut To use a ShortCutTo delete a ShortCut Entry ShortCut Using the onscreen keyboard Graffiti tipsTo use the onscreen keyboard Entering data in your Acer handheld Beaming data Beaming data Entering data in your Acer handheld Beaming data Using Applications Launcher Managing your applications Using Applications LauncherTo open Applications Launcher To categorise an application Categorising applications Changing the Applications Launcher display To display applications by categoryTo change the view of applications From the Options menu, tap Preferences Displaying the last selected category of applications Setting preferences for applicationsTo display the last selected category of applications To set preferences for an application Managing your applications Security SecurityTo make a record private To mask a private record To mask all private records To hide a private record To hide all private records To unmask individual records Displaying private records To display all private records Assigning and editing passwords To change or remove a password Managing your applications Security To assign a password Locking your handheld automatically Locking your handheld To set your handheld to lock at a preset time To lock your handheld when you turn it off To set your handheld to lock after a period of inactivity To turn off and lock your handheld manually Locking your handheld manually Recovering from a forgotten password To remove a forgotten password To create a record Creating records Editing records Using the Edit menuSelecting text Working with your basic applications Editing records To delete a record in any of the basic applications Deleting records in your basic applications Working with your basic applications Purging records Purging recordsPage Categorising records System-defined categoriesUser-defined categories To rename a category Finding records Finding Address Book recordsWorking with your basic applications Finding records To use the Find option Using the Find option To use Phone Lookup Using Phone Lookup Sorting records in your basic applications Attaching notesTo attach a note to a record Working with your basic applications Choosing fonts Choosing fontsTo review or edit a note To delete a note Getting information on an application Using Date BookScheduling events To display the About box Working with your basic applications Using Date Book Scheduling timed eventsTo schedule a timed event for the current date To schedule a timed event for another date To schedule an untimed event Scheduling untimed events Scheduling repeating or continuous events Rescheduling eventsTo reschedule an event To schedule a repeating or continuous event To delete repeating events Making changes to repeating or continuous events About scheduling repeating or continuous events Setting the alarm for an event To set an alarm for an eventAdding Address Book information to an event To set alarm options Setting alarm options Working in Week view Changing the Date Book viewTo display the Date Book views To work in Week view Tips on working in Week view To display the Month view Working in Month view Tips on working in Month view Working in Agenda viewTo work in the Agenda view Tips on working in Agenda view Displaying the current time Date Book menusTo change the start and end time in Date Book To display the current timePage Working with your basic applications Using Address Book Using Address BookCreating an Address Book entry To create a new Address Book entry Selecting different types of phone numbers and addresses To select other types of phone numbers in an entryTo view details of an address entry To duplicate an entry Duplicating an entry Sorting Address Book entries Editing Address Book entriesTo edit an Address Book entry To sort Address Book entries Record menu Address Book menus Dial Rename Custom Fields Preferences Setting To Do List priorities Using To Do ListWorking with your basic applications Using To Do List Creating To Do List items Checking off a To Do List item To set the priority of a To Do List itemTo check off a To Do List item To change the To Do List item details Changing To Do List items details Priority CategoryDue Date To sort To Do List items Sorting To Do items To display completed and due items in the To Do List Displaying completed and due items Working with your basic applications Using Memo Pad Using Memo PadTo Do List menus Creating memos Sorting memos Reviewing memosTo review a memo To automatically sort memos To manually sort memos Memo Pad menus Options menus Using the Calculator buttons Using CalculatorWorking with your basic applications Using Calculator Displaying recent calculations Calculator menus To install supplementary handheld applications Installing handheld applications Using Clock Working with your supplementary applications Using ClockTo switch between Clock modes City Clock mode Date and time display Editing the city display and city listTo change the preselected city display To edit city details DST Setting CityGMT Offset To add a new city to the current city list To delete a city from the current city list To set an alarm Alarm setting AM/PM Repeat Big Clock mode To work in Timer mode Timer mode Clock menu Using AudioBox Working with your supplementary applications Using AudioBoxCopying MP3 files into a Memory Stick To enable background playback AudioBox main screenBackground playback AudioBox functions To select a track to playTo play a selected track To set the playback mode To adjust the volume AudioBox playlist To stop playbackTo display the playlist To delete files Deleting MP3 files Tap the Delete button Confirmation dialog box appears AudioBox menu Using Recorder Working with your supplementary applications Using RecorderRecorder main screen Audio recording function Storage media To start recording using the Multi-function button To start recording using the Record button To stop recording Audio playback function To start audio playback Recorder command buttons Working with your supplementary applications Using Recorder File Manager command buttons To access File ManagerFile Manager To move audio files To delete audio files To copy audio files Recorder menus Options menu Other Record Using WalkReader Generating eBooks for WalkReaderEBook categories To open an eBook Working on the WalkReader Manager screen To view detailed information about an eBook To delete an eBook file To revert to the WalkReader Manager screen Working in Browse modeTo define the font type in viewing an eBook To search for text in an eBook From top of the document Case Sensitive Working with bookmarks To move around in Browse mode Bookmark screen, tap the New button To delete all bookmarks To delete a bookmark To use the Jump To function Using the Jump To functionTop Bottom To use hyperlinks Working with hyperlinks To attached a note to an eBook Using the eBook notes feature To access Note Manager ContentTo view a note To delete a note WalkReader menus Device ID Options menu in Browse mode Working with your supplementary applications Using PhotoWiz Using PhotoWizSelecting image source To select image source Working in Thumbnail mode To display image in Slide Show modeTo open an image for select viewing To return to Thumbnail view from Slide Show mode To view image attributes To set a default folder Working in View mode To revert to Thumbnail modeTo scale image size Image Scaling function Image Scaling commands PhotoWiz menus To adjust color balance No sleeping in view ModeAvailable Initial Scale Image Duration Working with your supplementary applications Using PhotoWiz View Original View Exif Thumbnail Using Filer Working with your supplementary applications Using FilerFiler main screen Filter area File list To move or copy a file File management commands Working with your supplementary applications Using Filer To beam a file To delete a file To create a new folder Folder operation To rename a folder Filer menus File menuCard menu Rename Opens the Rename dialog box Format Opens the Format dialog box Medium Info Using Service Launcher To define QuickLaunch settingQuickLaunch function Backup function Using BackupWorking with your supplementary applications Using Backup To perform a complete backup To perform a partial backup To perform a complete restore Restore function 151 To perform a partial restore To delete a backup file from a Memory Stick Deleting a backup file from a Memory Stick Error Log Backup menu Selecting files when using the PC utilities Installing PC utilitiesUsing Palm Desktop Working with your PC utilities Installing PC utilities Using Voice Converter Using IntelliSync LiteWorking with your PC utilities Using IntelliSync Lite To launch Palm Desktop Working with your PC utilities Using Voice Converter Voice Converter toolbarTo add a file to the source file list To define the destination path for file conversion To convert a source fileTo convert all listed source files Voice Converter menus Voice Converter source file listName Modified Date Exit View menuToolbar Status Bar Working with your PC utilities Using WalkReader Converter Using WalkReader ConverterWalkReader Converter toolbar To launch WalkReader Converter To save a list file To open an existing list file To remove a file from the source file list Conversion reminders To convert all files in the source file list WalkReader Converter menus WalkReader Converter source file listSource User Remove All Save AsFile History Page Working with your PC utilities Using WalkReader Converter To open PhotoWiz Converter Using PhotoWiz Converter Converting image files Working with your PC utilities Using PhotoWiz Converter Working with your PC utilities Using PhotoWiz Converter Working with your PC utilities Using PhotoWiz Converter Using the Attention Manager Insistent alarms Setting the alarm preferences Using the Reminder command buttonsSetting alarm sound effects Using the Attention Manager Insistent alarms Using the Reminders list screen Remind MePlay Every Understanding the blinking alarm indicator Subtle alarmsUsing the Attention Manager Subtle alarms Done Setting up Mail on your computer Setting up the Mail application and HotSync optionsTo set up Mail on your computer Choose Mail from the list box Click Change Synchronising Mail with your email application Viewing, creating, and replying to email Viewing email itemsTo view email items To change header information Abbreviated HeaderComplete Header To create an email item Creating email items Enter recipient’s address Sender To reply to an email item To look up an email address Looking up an address Adding details to email items To add details to an email itemSignature To create a signature Creating a signature for your email itemConfirm Read Confirm Delivery Storing and editing unsent email items Storing and editing email itemsManaging your desktop email Storing and editing email items To store an email item in the Outbox folder Saving an email as a draft copy To edit an email item saved as a draft Filing an email item 192 To delete an email item Deleting email items To display a prompt before an email item is deleted Managing your desktop email Deleting email items 195 To purge the contents of the Deleted folder To select an email folder to display Categorising and sorting email items To sort the email list DateSubject To set HotSync Options to control synchronising email items Managing your email application with HotSync Send Only Using filters to control downloadingFilter Unread To create the special filter settings Defining filter strings To define a filter string Mail menus 204 205 206 Beaming a record Beaming a business cardBeaming information Beaming a business card To select a business card for beaming Beaming an application Beaming information Beaming an applicationTo beam an application Copy-protected applications are indicated by a Lock icon Receiving beamed information Beaming information Receiving beamed informationTo receive beamed information Turning off beaming Beaming information Turning off beamingTo turn beaming on or off 212 Performing a HotSync operation Creating a user profileTo create a user profile Performing a local HotSync operation 215 To set the HotSync options Selecting HotSync setup options Always available Desktop is runningManual Customising HotSync application settings To customise HotSync application settingsSpeed Select an application From the list.Click here To enable your computer’s IR function IR HotSync operationsPreparing your computer for infrared communication To configure HotSync Manager for infrared communication Configuring HotSync Manager for infrared communication Enable Local Serial Click here To perform an IR HotSync operation Performing an IR HotSync operation To return to local USB cradle HotSync operations To prepare your computer for a network HotSync operation Performing a HotSync operation via a network To prepare your handheld for a network HotSync operation On the HotSync screen, tap Modem To perform a network HotSync operation Performing a HotSync operation via a network Using File Link 230 Setting preferences for your Acer handheld Alarm preferences To set the alarm volumeOpening Preferences Alarm Sound Manager Buttons preferences To configure the function of the Multi-function button To change what the full-screen pen stroke activates Backlight To change the HotSync buttons preferencesBrightness Turn Off & Lock Connection preferences Connection Types To modify Connection preferences Setting an Infrared to modem connection Connection Preferences panel, tap New Tap Details at the bottom of the screen To set the date Date & Time preferences To set the time zone Formats preferences Digitizer preferencesTo set daylight saving time To calibrate your screen Setting default country Setting time, date, week start, and number display formatsTo choose a default country Page Setting the Auto-off interval time General preferencesTo set the Auto-off interval time To set the system and game sounds Setting the sounds and volumes To change the Beam Receive feature Setting your Acer handheld to stay on while in the cradleTurning Beam Receive on and off To set your device to stay on while in the cradle To set the backlight power saving mode Setting the backlight power saving modeTo set the display density settings HiDensity preferences Network preferences 252 Tap here Enter your ISP phone number Select to use a prefix Enter your prefix Customising service templates Connecting to your ISP or dial-in serviceTo establish a connection To close a connection To duplicate an existing service template To create a new service template Serial Line Internet Protocol To delete a service template To specify a primary and secondary DNS number Entering DNS numbers and IP addresses To specify the IP address Creating a login script To create a login script on your Acer handheldYou can create login script files in two ways Wait for Prompt Wait ForSend Send CR Using non-ASCII characters in login scripts Caret charCarriage return and line feed Plug-in applications have the following characteristics Troubleshooting TCP/IP connectionsPlug-in applications Literal characters Owner preferences Network Preferences menusTo view the Network Log To unlock the Owner Preferences panel Setting up related Connection Preferences Setting up related Network preferencesPhone preferences Communicating with your mobile phone ShortCuts preferences Setting up Phone preferences To create a ShortCut 270 Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions Software installation problems Software installation problems Operating problems Frequently Asked Questions Tapping and writing problems Tapping and writing problems Application problems Frequently Asked Questions HotSync problems HotSync problems HotSync problems Frequently Asked Questions Beaming problems Beaming problems Password problems Recharging problems Frequently Asked Questions Technical support Technical supportFinding version and memory information Index Page 283