11 Frequently Asked Questions Technical support

Technical support

If, after reviewing the sources listed at the beginning of this appendix, you cannot solve your problem, contact us at http://www.acer.com/.

Before requesting support, please experiment a bit to reproduce and isolate the problem. When you do contact support, please be ready to provide the following information:

The name and version of the operating system you are using

The actual error message or state you are experiencing

The steps you take to reproduce the problem

The version of the Acer handheld you are using and available memory

The product ID of your Acer handheld (the 12-digit number indicated on your handheld’s rear panel)

Finding version and memory information

1In Applications Launcher, tap the Menu icon to display the menu bar.

2Tap App, then select Info.

3Tap Version to see version numbers, and tap Size to see the amount of free memory in kilobytes.

NOTE: Thousands of third-party add-on applications have been written for the Palm OS handhelds. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher or that software

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Acer s60, s50 user manual Finding version and memory information, Frequently Asked Questions Technical support