Technical support | Acer s60, s50 specification

11 Frequently Asked Questions Technical support

Technical support

If, after reviewing the sources listed at the beginning of this appendix, you cannot solve your problem, contact us at http://www.acer.com/.

Before requesting support, please experiment a bit to reproduce and isolate the problem. When you do contact support, please be ready to provide the following information:

•The name and version of the operating system you are using

•The actual error message or state you are experiencing

•The steps you take to reproduce the problem

•The version of the Acer handheld you are using and available memory

•The product ID of your Acer handheld (the 12-digit number indicated on your handheld’s rear panel)

Finding version and memory information

1In Applications Launcher, tap the Menu icon to display the menu bar.

2Tap App, then select Info.

3Tap Version to see version numbers, and tap Size to see the amount of free memory in kilobytes.

NOTE: Thousands of third-party add-on applications have been written for the Palm OS handhelds. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher or that software

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Acer s60, s50 user manual Finding version and memory information, Frequently Asked Questions Technical support

Contents

Acer s50 and s60 Handhelds Copyright Your guides First things first Maintaining your Acer handheld Battery considerationsProper care and usage of your handheld Assigning security options Assigning security options First things first Assigning security options Contents Working with your supplementary applications ViiiPage Working with your PC utilities 155 Using the Attention Manager 173Managing your desktop email 177 Beaming information 207 Setting preferences for your Acer handheld 231213 Frequently Asked Questions 271 Index 281 Xii Graffiti alphabet Entering data using GraffitiLetter Strokes To write Graffiti letters To write capital letters Graffiti numbersNumber Strokes Graffiti punctuation marks Punctuation Stroke Mark Graffiti symbols and extended characters Graffiti accented characters Using Graffiti ShortCuts Command StrokeGraffiti non-English characters Graffiti navigation strokes To use a ShortCut To edit a ShortCutTo delete a ShortCut Entry ShortCut Graffiti tips Using the onscreen keyboardTo use the onscreen keyboard Beaming data Entering data in your Acer handheld Beaming data Entering data in your Acer handheld Beaming data Managing your applications Using Applications Launcher Using Applications LauncherTo open Applications Launcher Categorising applications To categorise an application To display applications by category Changing the Applications Launcher displayTo change the view of applications From the Options menu, tap Preferences Setting preferences for applications Displaying the last selected category of applicationsTo display the last selected category of applications To set preferences for an application Security Managing your applications SecurityTo make a record private To mask a private record To mask all private records To hide a private record To hide all private records Displaying private records To unmask individual records Assigning and editing passwords To display all private records Managing your applications Security To assign a password To change or remove a password Locking your handheld Locking your handheld automatically To lock your handheld when you turn it off To set your handheld to lock at a preset time To set your handheld to lock after a period of inactivity Locking your handheld manually To turn off and lock your handheld manually Recovering from a forgotten password To remove a forgotten password Creating records To create a record Using the Edit menu Editing recordsSelecting text Working with your basic applications Editing records Deleting records in your basic applications To delete a record in any of the basic applications Purging records Working with your basic applications Purging recordsPage System-defined categories Categorising recordsUser-defined categories To rename a category Finding Address Book records Finding recordsWorking with your basic applications Finding records Using the Find option To use the Find option Using Phone Lookup To use Phone Lookup Attaching notes Sorting records in your basic applicationsTo attach a note to a record Choosing fonts Working with your basic applications Choosing fontsTo review or edit a note To delete a note Using Date Book Getting information on an applicationScheduling events To display the About box Scheduling timed events Working with your basic applications Using Date BookTo schedule a timed event for the current date To schedule a timed event for another date Scheduling untimed events To schedule an untimed event Rescheduling events Scheduling repeating or continuous eventsTo reschedule an event To schedule a repeating or continuous event Making changes to repeating or continuous events To delete repeating events About scheduling repeating or continuous events To set an alarm for an event Setting the alarm for an eventAdding Address Book information to an event Setting alarm options To set alarm options Changing the Date Book view Working in Week viewTo display the Date Book views To work in Week view Tips on working in Week view Working in Month view To display the Month view Working in Agenda view Tips on working in Month viewTo work in the Agenda view Tips on working in Agenda view Date Book menus Displaying the current timeTo change the start and end time in Date Book To display the current timePage Using Address Book Working with your basic applications Using Address BookCreating an Address Book entry To create a new Address Book entry To select other types of phone numbers in an entry Selecting different types of phone numbers and addressesTo view details of an address entry Duplicating an entry To duplicate an entry Editing Address Book entries Sorting Address Book entriesTo edit an Address Book entry To sort Address Book entries Address Book menus Record menu Dial Preferences Rename Custom Fields Using To Do List Setting To Do List prioritiesWorking with your basic applications Using To Do List Creating To Do List items To set the priority of a To Do List item Checking off a To Do List itemTo check off a To Do List item Changing To Do List items details To change the To Do List item details Category PriorityDue Date Sorting To Do items To sort To Do List items Displaying completed and due items To display completed and due items in the To Do List Using Memo Pad Working with your basic applications Using Memo PadTo Do List menus Creating memos Reviewing memos Sorting memosTo review a memo To automatically sort memos Memo Pad menus To manually sort memos Options menus Using Calculator Using the Calculator buttonsWorking with your basic applications Using Calculator Displaying recent calculations Calculator menus Installing handheld applications To install supplementary handheld applications Working with your supplementary applications Using Clock Using ClockTo switch between Clock modes City Clock mode Editing the city display and city list Date and time displayTo change the preselected city display To edit city details City DST SettingGMT Offset To add a new city to the current city list To delete a city from the current city list Alarm setting To set an alarm AM/PM Repeat Big Clock mode Timer mode To work in Timer mode Clock menu Working with your supplementary applications Using AudioBox Using AudioBoxCopying MP3 files into a Memory Stick AudioBox main screen To enable background playbackBackground playback To select a track to play AudioBox functionsTo play a selected track To adjust the volume To set the playback mode To stop playback AudioBox playlistTo display the playlist Deleting MP3 files To delete files Tap the Delete button Confirmation dialog box appears AudioBox menu Working with your supplementary applications Using Recorder Using RecorderRecorder main screen Storage media Audio recording function To start recording using the Record button To start recording using the Multi-function button Audio playback function To stop recording Recorder command buttons To start audio playback Working with your supplementary applications Using Recorder To access File Manager File Manager command buttonsFile Manager To move audio files To copy audio files To delete audio files Recorder menus Options menu Record Other Generating eBooks for WalkReader Using WalkReaderEBook categories Working on the WalkReader Manager screen To open an eBook To view detailed information about an eBook To delete an eBook file Working in Browse mode To revert to the WalkReader Manager screenTo define the font type in viewing an eBook To search for text in an eBook Case Sensitive From top of the document To move around in Browse mode Working with bookmarks Bookmark screen, tap the New button To delete a bookmark To delete all bookmarks Using the Jump To function To use the Jump To functionTop Bottom Working with hyperlinks To use hyperlinks Using the eBook notes feature To attached a note to an eBook Content To access Note ManagerTo view a note To delete a note WalkReader menus Device ID Options menu in Browse mode Using PhotoWiz Working with your supplementary applications Using PhotoWizSelecting image source To select image source To display image in Slide Show mode Working in Thumbnail modeTo open an image for select viewing To return to Thumbnail view from Slide Show mode To view image attributes To set a default folder To revert to Thumbnail mode Working in View modeTo scale image size Image Scaling commands Image Scaling function To adjust color balance PhotoWiz menus Mode No sleeping in viewAvailable Image Duration Initial Scale Working with your supplementary applications Using PhotoWiz View Exif Thumbnail View Original Working with your supplementary applications Using Filer Using FilerFiler main screen File list Filter area File management commands To move or copy a file Working with your supplementary applications Using Filer To delete a file To beam a file Folder operation To create a new folder To rename a folder File menu Filer menusCard menu Format Opens the Format dialog box Rename Opens the Rename dialog box Medium Info To define QuickLaunch setting Using Service LauncherQuickLaunch function Using Backup Backup functionWorking with your supplementary applications Using Backup To perform a complete backup To perform a partial backup Restore function To perform a complete restore 151 To perform a partial restore Deleting a backup file from a Memory Stick To delete a backup file from a Memory Stick Backup menu Error Log Installing PC utilities Selecting files when using the PC utilitiesUsing Palm Desktop Working with your PC utilities Installing PC utilities Using IntelliSync Lite Using Voice ConverterWorking with your PC utilities Using IntelliSync Lite To launch Palm Desktop Voice Converter toolbar Working with your PC utilities Using Voice ConverterTo add a file to the source file list To convert a source file To define the destination path for file conversionTo convert all listed source files Voice Converter source file list Voice Converter menusName Modified Date View menu ExitToolbar Status Bar Using WalkReader Converter Working with your PC utilities Using WalkReader ConverterWalkReader Converter toolbar To launch WalkReader Converter To open an existing list file To save a list file To remove a file from the source file list To convert all files in the source file list Conversion reminders WalkReader Converter source file list WalkReader Converter menusSource User Save As Remove AllFile History Page Working with your PC utilities Using WalkReader Converter Using PhotoWiz Converter To open PhotoWiz Converter Working with your PC utilities Using PhotoWiz Converter Converting image files Working with your PC utilities Using PhotoWiz Converter Working with your PC utilities Using PhotoWiz Converter Insistent alarms Using the Attention Manager Using the Reminder command buttons Setting the alarm preferencesSetting alarm sound effects Using the Attention Manager Insistent alarms Remind Me Using the Reminders list screenPlay Every Subtle alarms Understanding the blinking alarm indicatorUsing the Attention Manager Subtle alarms Done Setting up the Mail application and HotSync options Setting up Mail on your computerTo set up Mail on your computer Choose Mail from the list box Click Change Synchronising Mail with your email application Viewing email items Viewing, creating, and replying to emailTo view email items Abbreviated Header To change header informationComplete Header Creating email items To create an email item Enter recipient’s address To reply to an email item Sender Looking up an address To look up an email address To add details to an email item Adding details to email itemsSignature Creating a signature for your email item To create a signatureConfirm Read Confirm Delivery Storing and editing email items Storing and editing unsent email itemsManaging your desktop email Storing and editing email items To store an email item in the Outbox folder Saving an email as a draft copy To edit an email item saved as a draft Filing an email item 192 Deleting email items To delete an email item Managing your desktop email Deleting email items To display a prompt before an email item is deleted 195 To purge the contents of the Deleted folder Categorising and sorting email items To select an email folder to display Date To sort the email listSubject Managing your email application with HotSync To set HotSync Options to control synchronising email items Using filters to control downloading Send OnlyFilter Unread To create the special filter settings Defining filter strings Mail menus To define a filter string 204 205 206 Beaming a business card Beaming a recordBeaming information Beaming a business card To select a business card for beaming Beaming information Beaming an application Beaming an applicationTo beam an application Copy-protected applications are indicated by a Lock icon Beaming information Receiving beamed information Receiving beamed informationTo receive beamed information Beaming information Turning off beaming Turning off beamingTo turn beaming on or off 212 Creating a user profile Performing a HotSync operationTo create a user profile Performing a local HotSync operation 215 Selecting HotSync setup options To set the HotSync options Desktop is running Always availableManual To customise HotSync application settings Customising HotSync application settingsSpeed Select an application From the list.Click here IR HotSync operations To enable your computer’s IR functionPreparing your computer for infrared communication Configuring HotSync Manager for infrared communication To configure HotSync Manager for infrared communication Enable Local Serial Click here Performing an IR HotSync operation To perform an IR HotSync operation To return to local USB cradle HotSync operations Performing a HotSync operation via a network To prepare your computer for a network HotSync operation To prepare your handheld for a network HotSync operation On the HotSync screen, tap Modem Performing a HotSync operation via a network To perform a network HotSync operation Using File Link 230 Setting preferences for your Acer handheld To set the alarm volume Alarm preferencesOpening Preferences Alarm Sound Manager To configure the function of the Multi-function button Buttons preferences To change what the full-screen pen stroke activates To change the HotSync buttons preferences BacklightBrightness Turn Off & Lock Connection preferences Connection Types Setting an Infrared to modem connection To modify Connection preferences Connection Preferences panel, tap New Tap Details at the bottom of the screen Date & Time preferences To set the date To set the time zone Digitizer preferences Formats preferencesTo set daylight saving time To calibrate your screen Setting time, date, week start, and number display formats Setting default countryTo choose a default country Page General preferences Setting the Auto-off interval timeTo set the Auto-off interval time Setting the sounds and volumes To set the system and game sounds Setting your Acer handheld to stay on while in the cradle To change the Beam Receive featureTurning Beam Receive on and off To set your device to stay on while in the cradle Setting the backlight power saving mode To set the backlight power saving modeTo set the display density settings HiDensity preferences Network preferences 252 Tap here Enter your ISP phone number Select to use a prefix Enter your prefix Connecting to your ISP or dial-in service Customising service templatesTo establish a connection To close a connection To create a new service template To duplicate an existing service template Serial Line Internet Protocol To delete a service template Entering DNS numbers and IP addresses To specify a primary and secondary DNS number To specify the IP address To create a login script on your Acer handheld Creating a login scriptYou can create login script files in two ways Wait For Wait for PromptSend Send CR Caret char Using non-ASCII characters in login scriptsCarriage return and line feed Troubleshooting TCP/IP connections Plug-in applications have the following characteristicsPlug-in applications Literal characters Network Preferences menus Owner preferencesTo view the Network Log To unlock the Owner Preferences panel Setting up related Network preferences Setting up related Connection PreferencesPhone preferences Communicating with your mobile phone Setting up Phone preferences ShortCuts preferences To create a ShortCut 270 Frequently Asked Questions Frequently Asked Questions Software installation problems Frequently Asked Questions Software installation problems Operating problems Tapping and writing problems Frequently Asked Questions Tapping and writing problems Application problems HotSync problems Frequently Asked Questions HotSync problems HotSync problems Beaming problems Frequently Asked Questions Beaming problems Recharging problems Password problems Technical support Frequently Asked Questions Technical supportFinding version and memory information Index Page 283