
11 Frequently Asked Questions HotSync problems
HotSync problems
Problem | Solution |
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I cannot do a HotSync operation; what | • Make sure the cradle/cable is connected securely. |
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should I check to make sure I am doing | On a Windows computer, try these steps: |
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it correctly? |
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| • Check the Windows system tray to make sure the HotSync | |||
| Manager is running (i.e., the HotSync Manager icon | is | ||
| visible in the bottom right corner of the Windows system | |||
| tray). If it is not, open Palm Desktop software. |
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| • Make sure you selected Local USB or Local Serial, as |
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| appropriate, from the HotSync Manager menu. |
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| • If you are using the optional Serial Sync Cable, make sure | |||
| you selected the correct serial port on the Local tab in the | |||
| Setup dialog. It should be set to the port where you |
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| connected the cable. |
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I did a HotSync operation, but one of | On a Windows computer, click the HotSync Manager icon | and | ||
my applications did not synchronise. | choose Custom. Check that the correct conduit is active. |
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I am using Microsoft Outlook as my PIM, | • Click the HotSync Manager icon | and choose Custom. | ||
but I cannot do a HotSync operation. | ||||
Check that the correct conduit is active. |
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| • Check that Intellisync Lite (conduit for Microsoft Outlook) | |||
| is installed and properly configured. If it is not, use the |
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| Acer s50 and s60 Handhelds Installation CD to install and | |||
| configure Intellisync Lite in your computer. |
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I cannot launch the HotSync Manager. | • If you are using the optional Serial Sync Cable, make sure | |||
| you are not running another program, such as America |
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Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box.
• Backup the Palm Desktop software, uninstall it, then reinstall it.
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