11 Frequently Asked Questions HotSync problems

HotSync problems

Problem

Solution

 

 

 

 

 

I cannot do a HotSync operation; what

• Make sure the cradle/cable is connected securely.

 

should I check to make sure I am doing

On a Windows computer, try these steps:

 

it correctly?

 

 

• Check the Windows system tray to make sure the HotSync

 

Manager is running (i.e., the HotSync Manager icon

is

 

visible in the bottom right corner of the Windows system

 

tray). If it is not, open Palm Desktop software.

 

 

• Make sure you selected Local USB or Local Serial, as

 

 

appropriate, from the HotSync Manager menu.

 

 

• If you are using the optional Serial Sync Cable, make sure

 

you selected the correct serial port on the Local tab in the

 

Setup dialog. It should be set to the port where you

 

 

connected the cable.

 

 

 

 

 

I did a HotSync operation, but one of

On a Windows computer, click the HotSync Manager icon

and

my applications did not synchronise.

choose Custom. Check that the correct conduit is active.

 

 

 

 

 

I am using Microsoft Outlook as my PIM,

• Click the HotSync Manager icon

and choose Custom.

but I cannot do a HotSync operation.

Check that the correct conduit is active.

 

 

 

 

• Check that Intellisync Lite (conduit for Microsoft Outlook)

 

is installed and properly configured. If it is not, use the

 

 

Acer s50 and s60 Handhelds Installation CD to install and

 

configure Intellisync Lite in your computer.

 

 

 

I cannot launch the HotSync Manager.

• If you are using the optional Serial Sync Cable, make sure

 

you are not running another program, such as America

 

Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box.

• Backup the Palm Desktop software, uninstall it, then reinstall it.

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Acer s60, s50 user manual Frequently Asked Questions HotSync problems