HotSync problems | Acer s50, s60 guide

11 Frequently Asked Questions

HotSync problems

	Problem	Solution

	I tried to do a local HotSync operation,	• Make sure your handheld is properly seated in the cradle.
	but it did not complete successfully.	• Check the connection between the cradle and the USB (or
		serial port, if you are using the optional Serial Sync Cable)
		on your computer.
		• Make sure the user name you selected in Palm Desktop
		software matches the user name assigned to your
		handheld.
		• Make sure the date on your computer matches the date
		on your handheld.
		• Read the HotSync Log for the user account for which you
		are performing a HotSync operation.
		On a Windows computer, try each step in turn:
		• Make sure HotSync Manager is running. If it is running,
		close it, and restart it.
		• Make sure you selected Local USB or Local Serial, as
		appropriate, from the HotSync Manager menu.
		• If you are using a Serial Sync Cable:
		– Make sure you selected the correct serial port on the
		Local tab in the Setup dialog. It should be set to the
		port where you connected the cable.
		– Try a lower baud rate setting on the Local tab in the
		Setup dialog.
		– Make sure you are not running a program, such as
		America Online, CompuServe, or WinFax, that uses
		the serial port you selected in the Setup dialog box.

	I cannot perform an IR HotSync	• On a Windows computer, be sure the HotSync Manager is
	operation.	running and the Serial Port for local operations is set to
		the simulated port for infrared communication. See "IR
		HotSync operations" on page 220 for details.
		• On your handheld, be sure the HotSync application is set
		to Local, with the option IR to PC/Handheld.
		• Be sure the IR port of your handheld is aligned directly
		opposite to, and within a few inches of, the infrared
		device of your computer.
		• IR HotSync operations do not work after you receive a
		low battery warning, check the battery power of your
		handheld. Recharge the unit.

	My handheld seems to freeze when I	Move your handheld away from the computer’s infrared port.
	place it near my computer.

	When I press the HotSync button on the	• Make a copy of your Palm folder. Uninstall, then reinstall
	cradle, nothing happens on Palm	Palm Desktop software.
	Desktop software and my handheld	• Turn on your handheld and tap the Applications icon .
	times out.	• Turn on your handheld and tap the Applications icon .
	times out.	Tap the HotSync icon , then tap Local.
		Tap the HotSync icon , then tap Local.

277

Image 289

Acer s50, s60 user manual HotSync problems

Contents

Acer s50 and s60 Handhelds Copyright First things first Your guides Maintaining your Acer handheld Battery considerationsProper care and usage of your handheld Assigning security options Assigning security options First things first Assigning security options Contents Viii Working with your supplementary applicationsPage Working with your PC utilities 155 Using the Attention Manager 173Managing your desktop email 177 Beaming information 207 Setting preferences for your Acer handheld 231213 Index 281 Xii Frequently Asked Questions 271 Graffiti alphabet Entering data using GraffitiLetter Strokes To write Graffiti letters To write capital letters Graffiti numbersNumber Strokes Punctuation Stroke Mark Graffiti punctuation marks Graffiti accented characters Graffiti symbols and extended characters Command Stroke Using Graffiti ShortCutsGraffiti non-English characters Graffiti navigation strokes To edit a ShortCut To use a ShortCutTo delete a ShortCut Entry ShortCut Graffiti tips Using the onscreen keyboardTo use the onscreen keyboard Entering data in your Acer handheld Beaming data Beaming data Entering data in your Acer handheld Beaming data Managing your applications Using Applications Launcher Using Applications LauncherTo open Applications Launcher To categorise an application Categorising applications To display applications by category Changing the Applications Launcher displayTo change the view of applications From the Options menu, tap Preferences Displaying the last selected category of applications Setting preferences for applicationsTo display the last selected category of applications To set preferences for an application Managing your applications Security SecurityTo make a record private To mask a private record To mask all private records To hide a private record To hide all private records To unmask individual records Displaying private records To display all private records Assigning and editing passwords To change or remove a password Managing your applications Security To assign a password Locking your handheld automatically Locking your handheld To set your handheld to lock at a preset time To lock your handheld when you turn it off To set your handheld to lock after a period of inactivity To turn off and lock your handheld manually Locking your handheld manually Recovering from a forgotten password To remove a forgotten password To create a record Creating records Editing records Using the Edit menuSelecting text Working with your basic applications Editing records To delete a record in any of the basic applications Deleting records in your basic applications Working with your basic applications Purging records Purging recordsPage System-defined categories Categorising recordsUser-defined categories To rename a category Finding Address Book records Finding recordsWorking with your basic applications Finding records To use the Find option Using the Find option To use Phone Lookup Using Phone Lookup Attaching notes Sorting records in your basic applicationsTo attach a note to a record Working with your basic applications Choosing fonts Choosing fontsTo review or edit a note To delete a note Getting information on an application Using Date BookScheduling events To display the About box Scheduling timed events Working with your basic applications Using Date BookTo schedule a timed event for the current date To schedule a timed event for another date To schedule an untimed event Scheduling untimed events Scheduling repeating or continuous events Rescheduling eventsTo reschedule an event To schedule a repeating or continuous event To delete repeating events Making changes to repeating or continuous events About scheduling repeating or continuous events To set an alarm for an event Setting the alarm for an eventAdding Address Book information to an event To set alarm options Setting alarm options Working in Week view Changing the Date Book viewTo display the Date Book views To work in Week view Tips on working in Week view To display the Month view Working in Month view Tips on working in Month view Working in Agenda viewTo work in the Agenda view Tips on working in Agenda view Displaying the current time Date Book menusTo change the start and end time in Date Book To display the current timePage Working with your basic applications Using Address Book Using Address BookCreating an Address Book entry To create a new Address Book entry To select other types of phone numbers in an entry Selecting different types of phone numbers and addressesTo view details of an address entry To duplicate an entry Duplicating an entry Sorting Address Book entries Editing Address Book entriesTo edit an Address Book entry To sort Address Book entries Record menu Address Book menus Dial Rename Custom Fields Preferences Setting To Do List priorities Using To Do ListWorking with your basic applications Using To Do List Creating To Do List items To set the priority of a To Do List item Checking off a To Do List itemTo check off a To Do List item To change the To Do List item details Changing To Do List items details Category PriorityDue Date To sort To Do List items Sorting To Do items To display completed and due items in the To Do List Displaying completed and due items Working with your basic applications Using Memo Pad Using Memo PadTo Do List menus Creating memos Sorting memos Reviewing memosTo review a memo To automatically sort memos To manually sort memos Memo Pad menus Options menus Using the Calculator buttons Using CalculatorWorking with your basic applications Using Calculator Displaying recent calculations Calculator menus To install supplementary handheld applications Installing handheld applications Working with your supplementary applications Using Clock Using ClockTo switch between Clock modes City Clock mode Editing the city display and city list Date and time displayTo change the preselected city display To edit city details City DST SettingGMT Offset To add a new city to the current city list To delete a city from the current city list To set an alarm Alarm setting AM/PM Repeat Big Clock mode To work in Timer mode Timer mode Clock menu Working with your supplementary applications Using AudioBox Using AudioBoxCopying MP3 files into a Memory Stick AudioBox main screen To enable background playbackBackground playback To select a track to play AudioBox functionsTo play a selected track To set the playback mode To adjust the volume To stop playback AudioBox playlistTo display the playlist To delete files Deleting MP3 files Tap the Delete button Confirmation dialog box appears AudioBox menu Working with your supplementary applications Using Recorder Using RecorderRecorder main screen Audio recording function Storage media To start recording using the Multi-function button To start recording using the Record button To stop recording Audio playback function To start audio playback Recorder command buttons Working with your supplementary applications Using Recorder File Manager command buttons To access File ManagerFile Manager To move audio files To delete audio files To copy audio files Recorder menus Options menu Other Record Generating eBooks for WalkReader Using WalkReaderEBook categories To open an eBook Working on the WalkReader Manager screen To view detailed information about an eBook To delete an eBook file To revert to the WalkReader Manager screen Working in Browse modeTo define the font type in viewing an eBook To search for text in an eBook From top of the document Case Sensitive Working with bookmarks To move around in Browse mode Bookmark screen, tap the New button To delete all bookmarks To delete a bookmark To use the Jump To function Using the Jump To functionTop Bottom To use hyperlinks Working with hyperlinks To attached a note to an eBook Using the eBook notes feature Content To access Note ManagerTo view a note To delete a note WalkReader menus Device ID Options menu in Browse mode Working with your supplementary applications Using PhotoWiz Using PhotoWizSelecting image source To select image source To display image in Slide Show mode Working in Thumbnail modeTo open an image for select viewing To return to Thumbnail view from Slide Show mode To view image attributes To set a default folder To revert to Thumbnail mode Working in View modeTo scale image size Image Scaling function Image Scaling commands PhotoWiz menus To adjust color balance Mode No sleeping in viewAvailable Initial Scale Image Duration Working with your supplementary applications Using PhotoWiz View Original View Exif Thumbnail Working with your supplementary applications Using Filer Using FilerFiler main screen Filter area File list To move or copy a file File management commands Working with your supplementary applications Using Filer To beam a file To delete a file To create a new folder Folder operation To rename a folder File menu Filer menusCard menu Rename Opens the Rename dialog box Format Opens the Format dialog box Medium Info To define QuickLaunch setting Using Service LauncherQuickLaunch function Backup function Using BackupWorking with your supplementary applications Using Backup To perform a complete backup To perform a partial backup To perform a complete restore Restore function 151 To perform a partial restore To delete a backup file from a Memory Stick Deleting a backup file from a Memory Stick Error Log Backup menu Selecting files when using the PC utilities Installing PC utilitiesUsing Palm Desktop Working with your PC utilities Installing PC utilities Using Voice Converter Using IntelliSync LiteWorking with your PC utilities Using IntelliSync Lite To launch Palm Desktop Voice Converter toolbar Working with your PC utilities Using Voice ConverterTo add a file to the source file list To convert a source file To define the destination path for file conversionTo convert all listed source files Voice Converter menus Voice Converter source file listName Modified Date Exit View menuToolbar Status Bar Working with your PC utilities Using WalkReader Converter Using WalkReader ConverterWalkReader Converter toolbar To launch WalkReader Converter To save a list file To open an existing list file To remove a file from the source file list Conversion reminders To convert all files in the source file list WalkReader Converter menus WalkReader Converter source file listSource User Save As Remove AllFile History Page Working with your PC utilities Using WalkReader Converter To open PhotoWiz Converter Using PhotoWiz Converter Converting image files Working with your PC utilities Using PhotoWiz Converter Working with your PC utilities Using PhotoWiz Converter Working with your PC utilities Using PhotoWiz Converter Using the Attention Manager Insistent alarms Setting the alarm preferences Using the Reminder command buttonsSetting alarm sound effects Using the Attention Manager Insistent alarms Remind Me Using the Reminders list screenPlay Every Understanding the blinking alarm indicator Subtle alarmsUsing the Attention Manager Subtle alarms Done Setting up the Mail application and HotSync options Setting up Mail on your computerTo set up Mail on your computer Choose Mail from the list box Click Change Synchronising Mail with your email application Viewing email items Viewing, creating, and replying to emailTo view email items Abbreviated Header To change header informationComplete Header To create an email item Creating email items Enter recipient’s address Sender To reply to an email item To look up an email address Looking up an address To add details to an email item Adding details to email itemsSignature To create a signature Creating a signature for your email itemConfirm Read Confirm Delivery Storing and editing unsent email items Storing and editing email itemsManaging your desktop email Storing and editing email items To store an email item in the Outbox folder Saving an email as a draft copy To edit an email item saved as a draft Filing an email item 192 To delete an email item Deleting email items To display a prompt before an email item is deleted Managing your desktop email Deleting email items 195 To purge the contents of the Deleted folder To select an email folder to display Categorising and sorting email items Date To sort the email listSubject To set HotSync Options to control synchronising email items Managing your email application with HotSync Send Only Using filters to control downloadingFilter Unread To create the special filter settings Defining filter strings To define a filter string Mail menus 204 205 206 Beaming a record Beaming a business cardBeaming information Beaming a business card To select a business card for beaming Beaming information Beaming an application Beaming an applicationTo beam an application Copy-protected applications are indicated by a Lock icon Beaming information Receiving beamed information Receiving beamed informationTo receive beamed information Beaming information Turning off beaming Turning off beamingTo turn beaming on or off 212 Creating a user profile Performing a HotSync operationTo create a user profile Performing a local HotSync operation 215 To set the HotSync options Selecting HotSync setup options Desktop is running Always availableManual To customise HotSync application settings Customising HotSync application settingsSpeed Select an application From the list.Click here IR HotSync operations To enable your computer’s IR functionPreparing your computer for infrared communication To configure HotSync Manager for infrared communication Configuring HotSync Manager for infrared communication Enable Local Serial Click here To perform an IR HotSync operation Performing an IR HotSync operation To return to local USB cradle HotSync operations To prepare your computer for a network HotSync operation Performing a HotSync operation via a network To prepare your handheld for a network HotSync operation On the HotSync screen, tap Modem To perform a network HotSync operation Performing a HotSync operation via a network Using File Link 230 Setting preferences for your Acer handheld To set the alarm volume Alarm preferencesOpening Preferences Alarm Sound Manager Buttons preferences To configure the function of the Multi-function button To change what the full-screen pen stroke activates Backlight To change the HotSync buttons preferencesBrightness Turn Off & Lock Connection preferences Connection Types To modify Connection preferences Setting an Infrared to modem connection Connection Preferences panel, tap New Tap Details at the bottom of the screen To set the date Date & Time preferences To set the time zone Formats preferences Digitizer preferencesTo set daylight saving time To calibrate your screen Setting time, date, week start, and number display formats Setting default countryTo choose a default country Page General preferences Setting the Auto-off interval timeTo set the Auto-off interval time To set the system and game sounds Setting the sounds and volumes To change the Beam Receive feature Setting your Acer handheld to stay on while in the cradleTurning Beam Receive on and off To set your device to stay on while in the cradle To set the backlight power saving mode Setting the backlight power saving modeTo set the display density settings HiDensity preferences Network preferences 252 Tap here Enter your ISP phone number Select to use a prefix Enter your prefix Customising service templates Connecting to your ISP or dial-in serviceTo establish a connection To close a connection To duplicate an existing service template To create a new service template Serial Line Internet Protocol To delete a service template To specify a primary and secondary DNS number Entering DNS numbers and IP addresses To specify the IP address To create a login script on your Acer handheld Creating a login scriptYou can create login script files in two ways Wait for Prompt Wait ForSend Send CR Caret char Using non-ASCII characters in login scriptsCarriage return and line feed Plug-in applications have the following characteristics Troubleshooting TCP/IP connectionsPlug-in applications Literal characters Network Preferences menus Owner preferencesTo view the Network Log To unlock the Owner Preferences panel Setting up related Connection Preferences Setting up related Network preferencesPhone preferences Communicating with your mobile phone ShortCuts preferences Setting up Phone preferences To create a ShortCut 270 Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions Software installation problems Software installation problems Operating problems Frequently Asked Questions Tapping and writing problems Tapping and writing problems Application problems Frequently Asked Questions HotSync problems HotSync problems HotSync problems Frequently Asked Questions Beaming problems Beaming problems Password problems Recharging problems Technical support Frequently Asked Questions Technical supportFinding version and memory information Index Page 283