Avaya CMC1 manual Rk.com

Upgrading R6csi/R7csi/R8csi to Avaya Communication Manager on an Avaya DEFINITY Server CSI

If you have problems with RFA

If you get an error message that a hardware serial number is not in the SAP database, you must call the RFA Help desk (Table 45) to have them correct the SAP information.

Table 45: RFA Help desk contact numbers

Where		Who	Phone number/	Prompt or
			URL	selection
Channel:			866-282-9248	Prompts 2,
●	U.S. and Canada	Avaya	or	4, 2
		Associates	303-354-8999
	Variable Workforce
●		Members
	Group	Contractors
●	Avaya contractors
U.S. and Canada		Business	866-282-9248	Prompts 1,
		Partners	or	3, 2
			303-354-8999
EMEA		Direct and	+31-70-414-8720	Prompt 3
		Business	or
		Partners	http://	Select GSO;
			www.avayanetwo	select EMEA
			rk.com
APAC RTAC		Direct and	+65-6872-8686
		Business
		Partners
CALA		Direct and
●	Mexico TAC	Business	+525-278-7878
		Partners	+5511-5185-6655
	Brazil TAC
●			+571-616-6077
●	Columbia TAC		+5411-4114-4440
	Argentina TAC		+1-720-444-9998
●
●	Mexico Call Receipt

184 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways