Avaya CMC1 manual Gso

Upgrading R9csi/R10csi/Communication Manager 1.x/2.x to Avaya Communication Manager 2.2 on an

If you do not have a direct connection between RFA and the switch and you are upgrading from Release 9 to Avaya Communication Manager:

1.Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch Configuration File.

2.When prompted, type in the Transaction ID number.

3.Use the FET instructions to create a new switch connection profile.

4.Create the Switch Configuration File.

5.Upload the Switch Configuration File to the RFA website.

6.Deliver the License File to your laptop/PC for installation later in this procedure.

If you have problems with RFA

If you get an error message that a hardware serial number is not in the SAP database, you must call the RFA Help desk (Table 49) to have them correct the SAP information.

Table 49: RFA Help desk contact numbers

Where		Who	Phone number/	Prompt or
			URL	selection
Channel:			866-282-9248	Prompts 2,
●	U.S. and Canada	Avaya	or	4, 2
		Associates	303-354-8999
	Variable Workforce
●		Members
	Group	Contractors
●	Avaya contractors
U.S. and Canada		Business	866-282-9248	Prompts 1,
		Partners	or	3, 2
			303-354-8999
EMEA		Direct and	+31-70-414-8720	Prompt 3
		Business	or
		Partners	http://	Select
			www.avayanetwo	GSO;
			rk.com	select
				EMEA
				1 of 2

212 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways