Avaya CMC1 manual Appendix a Troubleshooting an Upgrade, Troubleshooting Guidelines

Appendix A: Troubleshooting an Upgrade

This appendix provides information to correct some problems when upgrading a system. The information in this appendix is a compilation of the most commonly reported troubles received by Tier 4 Support at Avaya. For general information on troubleshooting associated with maintenance procedures, see Chapter 1, “Maintenance for csi Systems,” ofMaintenance for Avaya DEFINITY Server CSI.

This appendix is organized into two main sections, as described below:

●Troubleshooting Guidelines – provides general procedures to try before escalating a problem

●Troubleshooting Upgrades – provides specific troubleshooting procedures for common upgrade problems

Troubleshooting Guidelines

Before escalating a problem, try the troubleshooting procedures listed in this appendix. Also try the general troubleshooting procedures below.

1.Check the software compatibility on the Software Release Letter. Be sure the software that you are upgrading from is compatible with the Avaya Communication Manager that you are upgrading to.

2.Check the Avaya Communication Manager flashcard for defects.

3.Always use the Software Release Letter that accompanies the Avaya Communication Manager. If the letter is not available, use the appropriate chapter in this book.

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