Avaya CMC1 manual

Troubleshooting an Upgrade

360 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways

Image 360

Avaya CMC1 manual

Contents

Issue 10 June Copyright 2005, Avaya Inc All Rights Reserved SOC Installation and Repairs Contents About This Book Contents Contents Contents Completing Installation and Cable Pinouts 151 Contents Contents Adding or Removing Hardware 231 Contents Contents Installing a J58890CG Power Contents Appendix B Access Security Gateway 361 Page Conventions used in this book GeneralTypographic Admonishments How to get this book Physical dimensionsTrademarks On the Web Where to get additional help Non-Web Tell us what you think Avaya support Support Number Security Issues Remove/Install circuit packsAntistatic Protection Pre-installation checklist Pre-installation checklistRead This First License File Installing and Cabling the Cabinets Go to the RFA website No direct connection If you have problems with RFA Selection Correcting Shipping Errors Check Customer’s OrderUnpack and Inspect Equipment Packed with the Compact Modular Cabinet Comcodes for CMC1 Comcodes for CMC1 Description Comcodes for CMC1 Description Comcodes for CMC1 Description Install the System Cabinets Set the Carrier Address ID All Cabinets Typical Floor Mount Installation Floor-Mount the Cabinet Install Plywood Backing onto Wall Single-Cabinet InstallationWall-Mount the Cabinets Or 3 Vertically Mounted Cabinets Install Cabinet a Wall-Mount Left Panel Used as Mounting Template Typical Wall-Mount Installation Install 2 or 3 Vertically Mounted Cabinets Typical Vertical Multicabinet Installation Install 2 Cabinets Vertically and 1 Cabinet Horizontally Typical 3-Cabinet Installation Install Left and Right Panels Wall-Mount Left and Right Panel Installation AC Power and Ground Check AC Power Approved Grounds Approved Floor Grounds Uninterruptible Power Supply CMC Power Switch CMC Power Supply Install the Ground Block Connect Cabinet Grounds and Other Grounds Typical Cabinet Grounding Install Coupled Bonding Conductor Connect and Route Cabinet AC Power Cords Routing AC Power Cords to a Power Distribution Unit Cable the System System Cable Connections Cable the Multi-Cabinet System Wall-Mount Vertically Mounted System Vertically and Horizontally Mounted System Install Main Distribution Frame MDF and External Modem Install the MDFBottom-mounted MDF with Modem Typical Bottom-Mount MDF and Modem Cable Routing Top-Mounted MDF Typical Top-Mount MDF Cable Routing Dual MDFs Preliminary Dual-Mount MDF Cable Routing Typical Dual-Mount MDF Cable Routing Install Equipment Room Hardware Install the External ModemCross-Connect the Cabinets to the MDF Circuit Pack Installation Circuit Pack Slot Loading Control Carrier Slot Layout Definity Audix Installing and Cabling the Cabinets Example MDF Connections Install Sneak Fuse Panels Off-Premises Circuit Protection Model 507B Sneak Fuse Panel Sneak Fuse Connector Pinout Pair/Fuse Pin Numbers Label Graphic Symbols and Nomenclature Label the Main Distribution Frame Set Up System Access Connecting a PCStarting Terminal Emulation Direct connection Remote connection Connecting through a data module Figure notes Data module settings Adding a data moduleType add data-module number or add data-module next Testing hardware connections Setting the operating modeType How to Test and Troubleshoot Data Module Setting the 7400B+ options Type How to set the operating mode Data ModuleDIP Switch Settings 7400B+ Option Connecting by analog modem Data Terminal Ready overrideVerbal result codes Numeric result codes S. Robotics Modem Dip Switch Settings Description No echo, offline commandsLoad factory defaults Smart mode Set Ringing Option Ringing Option Selection Activate and Administer the System Power Up SystemDeliver or Install the License File Single Cabinet Installations System Administration Log into the SystemCheck System Status Check Customer Options Set Country Options System Parameters COUNTRY-OPTIONSTone Detection Parameters Country Codes USA Change Craft Password Password AdministrationLogin Being Changed LOGIN’S Password Information Set Daylight Savings Rules Type change daylight-savings-rules and press EnterDaylight Savings Rules Set Date and Time English Day of the Week Names Day Name NumberDate and Time Time English Month Names Number Circuit Pack Administration Set System Maintenance ParametersAdminister the Attendant Console Enter change system-parameters maintenance and press Enter Install and Wire Telephones and Trunks Save TranslationsAdd Translations 302D to Digital Line Circuit Pack Wiring DCP, analog, and ISDN-BRI Analog Station or 2-Wire Digital Station Example Analog Tie Trunk Example Digital Tie Trunk Wiring Digital Tie Trunk Example Pinout of C6F Cable Wire Color Lead Designation Pin Number DS1 Tie Trunk ExampleCollocated DS1 Tie Trunks DS1 Tie Trunks Using T1 Channel Service Unit Pair and 4-Pair Modularity Install Attendant Console Optional Hard-Wire Bridging Install and Wire Telephone Power Supplies Install 26B1 Selector Console OptionalAdminister IP Stations and Trunks Dual Wiring of 2-Wire and 4-Wire Endpoints Typical Adjunct Power Connections Adjunct Power AdapterAdjunct Power Connections End-to-End Auxiliary Power for an Attendant Console Example Adjunct Power Connections 1145B2 Power Supply Local and Phantom Power Important Warning for 1145B2 Power Supply Mounting the 1145B2/1146B2 Power Supply 1145B2/1146B2 Mounting Arrangement Expanded Power Distribution Unit Install the Wall-Mounting Plates Mount the 1146B2 Power Distribution Unit Install the Battery Mounting/Wiring Install the Expanded Power Distribution UnitBack-Up Battery Rating Power Up and Test the Power Supply Power Supply LEDs LED Color Meaning Wire the 1146B2 Power Distribution Unit Typical Wiring to a Telephone 1152A1 Mid-Span Power Distribution Unit Reset LEDs on Power Distribution UnitImportant Safety Instructions 1152A1 PDU UL 1950 Compliance Complies Using the 1152A1 PDU Connect the 1152A1 PDU Connect the Cables Connecting cables to telephones and other end devices Connecting an IP telephone with an external splitter P333T-PWR Power over Ethernet Stackable Switch P333T-PWR switch Important Safety InstructionsP333T-PWR UL 1950 Compliance Complies Using the P333T-PWR switch Connect the P333T-PWR switchPower up-AC input Power up-DC input optional Connect the Cables 1151B1 and 1151B2 Power Supplies 1151B1 and 1151B2 Power Supply UL 60950 Compliance CompliesCSA Using 1151B1 and 1151B2 Power Supplies Connect the 1151B1 or 1151B2 Power Supplies Connect External Alarms and Auxiliary Connections Alarm InputAlarm Inputs at AUX Connector Color Type Alarm Output Emergency Transfer and Auxiliary PowerAlarm Output at AUX Connector Color Type Telephone Pin Designations GRD CAMA/E911 Installation ConfigurationHardware Setup Administration Setup Trunk Group Administrable Timers Trunk GroupTAC Trunk Parameters Group Member Assignments form Group Member Assignments Feature Access Code FAC form Feature Access Code FAC ARS Digit Analysis Table ANI IXC BCC Value TSC CA-TSC Route Pattern form Cama Numbering E911 Format Cesid Install the BRI Terminating Resistor Type Save Translation and press EnterClass of Restriction FRL Terminating Resistor Adapter Wide Terminating Resistor Adapter 440A4 Closet Mounted 110RA1-12 Terminating Resistor Block 110RA1-12 Install Multi-point Adapters Typical Installation of Terminating Resistor Block Wiring Diagram of BR851-B BR851-B Adapter T-Adapter Wiring Diagram of 367A Adapter 367A Adapter Basic Multi-point Installation Distances Basic Multi-point with One Work Location Install Off-Premises Station Wiring Install Off-Premises or Out-of-Building StationsAnalog Off-Premises Stations Connections for 1 to 8 Out-of-Building Analog Telephones Circuit Protectors Connections to 24 Out-of-Building Telephones Digital Out-of-Building Telephones Install Off-Premises Station Wiring Install Emergency Transfer Unit Associated Telephones Install the Emergency Transfer Panel 808A Emergency Transfer Panel Trunk/Test Switches Circuit Number TTC1 RTC4 Connections for Telephone Used for Emergency Transfer Install Telephone for Power Transfer Unit Telephone Installation Pinout of Network Jack Pin Number Signal Connect Modem to Telephone Network External Modem Option Settings Echo offline commandsLoad Nvram defaults Carrier detect normal Modem Fields Description Turns on the V.42 Lapm and MNP error control protocols. Page System Administration Alarms and ReportingResolve Alarms Enable Alarm Origination to Inads Register the Switch for MaintenanceExternal Modem Installed Type change system-parameters maintenance and press Enter Alarms and Reporting Click on the Start Product Registration button Alarms and Reporting Place a Test Call Set Neon Voltage Ring Ping Installation Completion Power Supply LED IndicationsLED and Alarm Conditions Alarm Fan Alarm Status State TN760E Tie Trunk Option Settings Signaling Formats for TN760E Mode Type TN760E Option Switch Settings and Administration TN760E Tie Trunk Circuit Pack Component Side TN464HP and TN2464CP Option Settings Option Switch Settings on TN464HP and TN464CP TN464HP and TN2464CP Option Settings Connector and Cable Diagrams Pinout Charts BK-BL BL-BK BR-V Processor Interface Cable Pinout Signal Name Amphenol ConnectorProcessor Interface Cable Pinout Modem Name Amphenol Port Circuit Pack Lead Designations TXR.2 LI High \BR TXR.4 BL-W SL/V Circuit Pack and Auxiliary Equipment Classifications DIOD2 Circuit Pack and Auxiliary Equipment Leads Pinout Charts Digital Analog Line Wire Ports Four Pin Line Digital Trunk Trk LI, LI Read This First Service Interruption Digit dial plan expansionCall Management System Contact Network Technicians Translation Card Upgrade Procedures Software UpgradeUsable Circuit Packs Task Table Tasks List Pre-upgrade checklist Tasks List Task Description To the RFA Website Pre-upgrade administration changes Have direct connection Rk.com Pre-upgrade administration changes Remove Print Messages Feature Access CodePre-upgrade administration changes Remove print-msgs buttons Isdn Station Site Data Abbreviated DialingButton Assignments Attendant Console Remove MSA node names Remove MSA processor channelsAUDIX-MSA Node Names Processor Channel Assignment Remove MET station administration Check SPEVerify Software Version Disable Scheduled Maintenance and Alarm Origination to Inads Verify System Status Check Link Status Save Translations Save Announcements if necessary Shut Down Definity Audix System if necessaryReplace Circuit Packs Install the License File Pre-installationType reset system 3 and press Enter Display Memory-Configuration Installation direct connectionInstallation no direct connection Set Daylight Savings Rules Verify the Upgrade Enable Scheduled MaintenanceType display alarms and press Enter List trunk-group list hunt-group list data-module Enable Alarm Origination to Inads Click on the Start Product Registration button This verification might be done automatically in the future Page Power Up Definity Audix System Restore Announcements if necessaryCheck Customer Options Type display communication-interface links and press Enter Install translation card Save Translations post-upgradeSave Announcements if necessary- post-upgrade Return Equipment Definity Audix Power Procedures Power Down the Audix SystemPower Up the Audix System Type reset system shutdown and press EnterPage On an Avaya Definity Server CSI Call Management System CMS Software compatibility Wireless systems Antistatic protection Task Description Pre-upgrade checklist Configuration license long SAT command RFA website Pre-upgrade administration changes Go to the RFA website GSO Pre-upgrade administration changes Remove Print Messages Feature Access Code Station form Remove MSA node names Remove MET station administration Verify version Type status system 1 and press Return Disable scheduled maintenance and alarm origination Type display errors and press ReturnType change system-parameters maintenance and press Return Enter display communication-interface links and press Return Upgrade the software Install the License File Administer no-license/emergency numbers Type display alarms and press Return Type change daylight-savings-rules and press Return Type list signaling-group press Return Type display communication-links and press Return Enable scheduled maintenance Click on the Start Product Registration button This verification might be done automatically in the future Restore busyouts Restore announcements Save announcements post-upgrade Upgrade Firmware on Programmable Circuit Packs Add Circuit PacksType change circuit-pack Self and C-LAN-distributed download procedure VAL TN771DP Prepare for download Download Method Differences LAN-distributedDownload Self download Verify hardware/software requirements DIG-LINE Type list fiber-link and press Enter Get circuit pack information Type add data-module UUC17 and press EnterType add data-module UUC33 and press Enter Set up source circuit pack’s file system Upload image file from the Web to staging area FTP the image file to source Schedule a download to targetsType change firmware download and press Enter Directory board command showed Disable firmware downloadFirmware Download fields and descriptions Field Description Firmware download or a status Automatically remove the new Download, the procedure Firmware Download Monitor download progress Status Firmware Download Disable file system Reseat VAL circuit packType list directory board Uucss and press Enter Troubleshooting firmware downloads Testing firmware downloadAborting a firmware download Backing out of a firmware download Reverting to an older TN799DP or TN2501AP vintageDisplay Firmware Images Adding or Removing Hardware Install TN464HP/TN2464CP with Echo Cancellation Trunk Features Type add change trunk-group next number and press Enter Type add change ds1 Uucss and press Enter DS1 Circuit PackCAS Installation Add CO, FX, WATS, and PcolRequirements Add did Trunks Add Tie Trunks Tie Trunk Circuit Packs Component Side Tie Trunk Option-Switch Settings and Administration Add DS1 Tie and OPS Add Code Calling Access Add Speech SynthesisAdd Pooled Modem Settings for Modem Connected to Data Module Type add data-module next and press EnterType add station next and press Enter Type add modem-pool next and press Enter Add Integrated Announcements/TN2501AP Replacing a TN750/B/C circuit pack Announcement File Specifications ConfigurationsCaveats Before you start Hardware specifications Recording and storing announcementsFTP client application VAL Manager application PC only Backplane Adapter LAN cableMbps uses Category 3 cable Mbps uses Category 5 cable Switch administration before hardware installation Hardware installation Administer the IP connections List configuration board Change node-names ip Change ip-interfacesSPE a IP Node Names VAL#1 IP Interfaces LANMedpro VAL Add data-module Add ip-routeData Module Add ISDN-PRI Test the IP connectionsNorth American International Install Cables Add Circuit PacksEnter Added Translations Disable Alarm Origination Install Circuit PacksAdd Packet Bus Support Administer the Bus Bridge Test the Packet Bus and C-LAN Circuit PackVerify Customer Options Enable Asai option Add CallVisor Asai Install cables from TN464HP to the MDF as required Installing the trunk Add TTC Japanese 2-Mbit TrunksAdd DCS Interface Test the Packet Bus and Control-LAN Circuit Pack Cable Connection for C-LAN Add ISDN-BRI Add the Packet Bus Support Add ISDN-BRI Add IP Solutions Add Radio ControllerAdd IP Media Processor Preparing for Installation and Upgrade Check your onsite equipment Check your shipment Required Hardware Installing the TN2302AP IP Media Processor Connect the cables for TN799DP Install the Circuit Packs Connect the cables for TN2302APConnect the Ethernet TN2302AP IP Interface faceplate Initial Administration Steps for C-LAN IP Media Processor Type change node-names and press EnterNode Names Type change ip-interfaces and press Enter Test the External Connection to the LAN Ping ResultsMedpro Pass Pre-upgrade steps Upgrading TN802 IP Trunking to TN2302AP IP Media ProcessorRemove the Circuit Packs Replace the Cables Administration Medpro Remove the Circuit Packs Install the circuit packs Installing an Integrated Channel Service Unit Icsu Module Checking for required components Installing the 120A3A CSU 120A3A Channel Service Unit Module Adding or Removing Hardware H600-383 Cable Lengths by Group Number Installing a J58890CG Power Distribution Unit Mounting without a backing plateMounting with a backing plate Install terminal server Installing and administering the terminal serverRequired equipment Comcode Description Qty Supplier Distance limits Cabling diagram Making the connections Connecting an adjunct to the IOLAN+ Administering the IOLAN+ Setting up HyperTerminal on the computerNavigating the IOLAN+ terminal server Administering the IOLAN+ the first time Connections MenuCLI Select Admin mode Password and press Enter Administration Menu Server Configuration Subnet mask Rebooting the IOLAN+ Administering the gateway Administering an IOLAN+ port Port Setup MenuDestination IP address Term Access Remote Authentication None Mode Raw Connection None Speed Monitor DSR Yes Monitor DCD NoRemote Port Testing Select Admin mode stats and press Enter twicePotential failure scenarios and repair actions Administering IP node names Administering IP services IP Services Session Layer TimersCDR1 Spdu Install Call detail recording CDR Connecting CDR EquipmentAdministering CDR Data Collection Administering CDR parameters Local Node field, enter switch-clan Testing the switch-to-adjunct link Primary Output Endpoint field, type CDR1CDR System Parameters CDR Link Status Install Reliable Data Transport Tool Rdtt Package Contents of the RdttDownloading the tool Install wideband endpoints Installing RdttAdministering Rdtt Nonsignaling configuration Signaling configuration Typical nonsignaling wideband configuration Typical signaling wideband configuration Install multimedia call handling Mmch Administer the system Connect the endpoints Expansion services module Administer the endpointsAdminister one number complex Type y in the Multimedia Early Answer field and press Enter Administration ESM installation Troubleshooting Place test call Connecting printers using TCP/IP Administering adjunct parametersConnect printers Task list Testing the switch-to-adjunct link System printerSystem Printer Endpoint field, type Sysprnt Install DS1/T1 CPE loopback jack Installing a loopback jackWith a smart jack Administering the loopback jack Loopback testing with a smart jackWithout a smart jack Testing the DS1 span from the Icsu to the loopback jack Administering the DS1 for the testChecking the integrity of local equipment Busying out the DS1 circuit pack Testing the integrity of the loopback circuit Testing the integrity of data sent over the loopClearing the results of previous tests Running the data test Install DS1/T1 CPE loopback jack Condition Solution ConditionSolution Restoring DS1 administration Releasing the DS1 circuit pack Network interface at smart jack for a 120A2 or later Icsu Install DS1/T1 CPE loopback jack Testing a loopback jack without a smart jack Network interface at dumb block for a 120A2 or later Icsu Adding or Removing Hardware Configurations using fiber multiplexers Install Isdn converters and adapters Converters for single-carrier cabinets PRI-to-DASS and PRI-to-DPNSS converters PRI-to-BRI converter Typical PRI to BRI converter cabling Converters for multi-carrier cabinets 00221 PDH Install 909A/B universal coupler Typical 909A/B universal coupler BSY2/BY2 Typical modular jack pinout Install malicious call trace Malicious call trace Install music-on-hold Registered music source Nonregistered music source Wiring block must be locally engineered Install paging and announcement equipment Loudspeaker paging Loudspeaker paging without paging adapter Loudspeaker paging access without universal coupler Loudspeaker paging with universal coupler Espa radio paging External ringing Other adjunct installation information sources Queue warning indicatorIntuity Audix Messaging Systems Avaya Modular Messaging System Asai and Definity LAN GatewayAvaya Interactive Response Avaya EC500 Extension to Cellular and Off-PBX Stations Appendix a Troubleshooting an Upgrade Troubleshooting Guidelines Troubleshooting Upgrades No Translation After UpgradeTranslation Corruption Detected Re-install the ISDN-PRI Links Only for Failed Upgrades Unsuccessful Translation BackupSoftware Incompatibility Type add data-module PI ext and press EnterPage Appendix B Access Security Gateway Using the ASG Mobile Access Security Gateway Index Back-up battery backup translations RAM Installing impedance, setting TN2185 ISDN-BRI 113 TN2464BP/CP Wiring telephone power supplies