Avaya CMC1 manual Re-install the ISDN-PRI Links Only for Failed Upgrades, Software Incompatibility

Troubleshooting Upgrades

Unsuccessful Translation Backup

If the backup was unsuccessful, do the following:

1.If the processor circuit pack was replaced as part of the upgrade, remove the processor and replace it with the original processor circuit pack.

2.Insert the original translation card (or backup translation card) into the TN798. This is a csi circuit pack only.

3.Enter reset system 4 to reboot the system and to reinstall the original translations.

4.To correct the translation corruption problem, contact your Avaya representative.

Software Incompatibility

If these procedures do not clear the corruption problem, then the software versions may be incompatible. You may need to upgrade to an interim software version before upgrading to Avaya Communication Manager.

1.Consult the remediation that came with the Avaya Communication Manager.

2.Contact your Avaya representative for this information.

Re-install the ISDN-PRI Links (Only for Failed

Upgrades)

If your upgrade failed and you need to re-install the ISDN-PRI links, use this procedure.

1.Type add data-module [PI ext] and press Enter.

2.Type the information in the fields based on the information that you entered earlier.

3.Type change communication-interface links and press Enter.

4.Type the information in the fields based on the information that you entered earlier with one exception. Leave the Enable field setting as it is.

5.Type change communication-interface processor-channels and press Enter.

6.Type the information in the fields based on the information that you entered earlier.

7.Type change communication-interface links and press Enter.

8.Type the information in the Enable field based on the information that you entered earlier.

9.Type save translation and press Enter.

Issue 10 June 2005 359