Avaya CMC1 Troubleshooting firmware downloads

Adding or Removing Hardware

246 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways

Troubleshooting firmware downloads

This section contains these troubleshooting subsections:

●Aborting a firmware download on page 246

●Testing firmware downloadon page 246

●Backing out of a firmware download on page 247

Aborting a firmware download

You can only abort (disable/cancel) a scheduled download that has not yet star ted. Any

download currently in progress to a circuit pack finishes. For example, if you had scheduled a

C-LAN distributed download to multiple targets and the download was in progress to the first

circuit pack when you disabled the download, then the download would stop after the

completion of the first circuit pack’s download and the remainder of the circuit packs would not

receive the download.

To abort a self or C-LAN-distributed firmware download, enter the SAT command disable

firmware download.

Testing firmware download

You can test a self- or C-LAN-distributed firmware download either before a scheduled

download has begun or after an attempted download has reported errors.

To test the firmware download:

1. Type test firmware download and press Enter to display the Test Results screen.

If the download has already begun, the test is denied.

test firmware download SPE A

TEST RESULTS

Port Maintenance Name Alt. Name Test No. Result Error Code

FW-DWNLD 1413 PASS

Contents

Main Page Page Page Contents Chapter 1: Installing and Cabling the Cabinets . . . . . . . . . . . . . . 25 Page Page Page Chapter 2: Completing Installation and Cable Pinouts . . . . . . . . . . 151 Page Page Chapter 5: Adding or Removing Hardware . . . . . . . . . . . . . . . . 231 Page Page Page Page Page Page About This Book Conventions used in this book General Typographic Admonishments ! Physical dimensions Trademarks How to get this book On the Web Non-Web Where to get additional help Tell us what you think Security Issues Antistatic Protection Remove/Install circuit packs Chapter 1: Installing and Cabling the Cabinets Read This First Pre-installation checklist Page Go to the RFA website No direct connection Page Check Customers Order Correcting Shipping Errors Unpack and Inspect Figure 1: Equipment Packed with the Compact Modular Cabinet Comcodes for CMC1 Page Page Install the System Cabinets Set the Carrier Address ID All Cabinets C B Figure 2: Setting Carrier Address ID (Right Side) Floor-Mount the Cabinet Wall-Mount the Cabinets Install Plywood Backing onto Wall Single-Cabinet Installation 2 or 3 Vertically Mounted Cabinets 2 Cabinets Vertically Mounted and 1 Cabinet Horizontally Mounted Install Cabinet A Wall-Mount Page Install 2 or 3 Vertically Mounted Cabinets Figure 6: Typical Vertical Multicabinet Installation B C To install vertically-mounted cabinets: 1. Securely tighten the shoulder screws and safety screws. Install 2 Cabinets Verticall y and 1 Cabinet Horizontally Figure 7: Typical 3-Cabinet Installation C A Install Left and Right Panels Wall-Mount AC Power and Ground Check AC Power Approved Grounds Approved Floor Grounds Uninterruptible Power Supply CMC Power Switch Connect Cabinet Grounds and Other Grounds Install the Ground Block Figure 11: Typical Cabinet Grounding Install Coupled Bonding Conductor Connect and Route Cabinet AC Power Cords Figure 12: Routing AC Power Cords to a Power Distribution Unit Cable the System Cable the Multi-Cabinet System Wall-Mount Vertically Mounted System Vertically and Horizontally Mounted System C BA Install Main Distribution Frame (MDF) and External Modem Install the MDF Bottom-mounted MDF with Modem 54 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways Figure 16: Typical Bottom-Mount MDF and Modem Cable Routing 2. External modem 3. Processor interface cable (connect P2 to modem, connect J1 to cable 1 on MDF) 4. #12 x 1-inch shoulder screw Install Main Distribution Frame (MDF) and External Modem Issue 10 June 2005 55 Top-Mounted MDF 2. Connect cable 1 to slot 1 3. #12 x 1-inch shoulder screw 56 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways Dual MDFs 2. Connect cable 1 to slot 1 3. To external modem Use this configuration when mounting two MDFs. Figure 18: Preliminary Dual-Mount MDF Cable Routing Install Main Distribution Frame (MDF) and External Modem Issue 10 June 2005 57 1. Main distribution frame (MDF) 2. #12 x 1-inch shoulder screw Install the External Modem Install Equipment Room Hardware Cross-Connect the Cabinets to the MDF Circuit Pack Installation Circuit Pack Slot Loading 60 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways Figure 20: Control Carrier Slot Layout scdmlft3 KLC 090700 1. Line circuit pack slots 2. Trunk circuit pack slots Page Page Install Equipment Room Hardware Issue 10 June 2005 63 Figure 21: Example MDF Connections Off-Premises Circuit Protection Install Sneak Fuse Panels Page Page Label the Main Distribution Frame Set Up System Access Starting Terminal Emulation Connecting a PC Direct connection Remote connection Connecting through a data module Data module settings Adding a data module Testing hardware connections Setting the operating mode Setting the 7400B+ options Connecting by analog modem Page Set Ringing Option Activate and Administer the System Power Up System Single Cabinet Installations Multi-Cabinet Installations Deliver or Install the License File System Administration Log into the System Check System Status Check Customer Options Set Country Options Page Change Craft Password Set Daylight Savings Rules Set Date and Time Page Circuit Pack Administration Set System Maintenance Parameters Administer the Attendant Console Save Translations Add Translations Install and Wire Telephones and Trunks DCP, analog, and ISDN-BRI Analog Station or 2-Wire Digital Station Example Analog Tie Trunk Example Digital Tie Trunk Example DS1 Tie Trunk Example Collocated DS1 Tie Trunks DS1 Tie Trunks Using T1 Channel Service Unit 3-Pair and 4-Pair Modularity Install Attendant Console Optional Hard-Wire Bridging Dual Wiring of 2-Wire and 4-Wire Endpoints Install 26B1 Selector Console Optional Administer IP Stations and Trunks Install and Wire Telephone Power Supplies Typical Adjunct Power Connections Adjunct Power Adapter Adjunct Power Connections End-to-End Auxiliary Power for an Attendant Console Local and Phantom Power 1145B2 Power Supply Important Warning for 1145B2 Power Supply Mounting the 1145B2/1146B2 Power Supply Figure 40: 1145B2/1146B2 Mounting Arrangement 100 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways Figure 41: Expanded Power Distribution Unit 0004_1PDH 062596 1145Power Unit 1. Wall Mounting Plate 2. Second 1146B2 Power Distribution Unit 3. T Cable (H600-347-G7) 4. First 1146B2 Power Distribution Unit 5. 1145B2 Power Unit Install the Wall-Mounting Plates Mount the 1146B2 Power Distribution Unit Install the Battery Mounting/Wiring Install the Expanded Power Distribution Unit Power Up and Test the Power Supply Wire the 1146B2 Power Distribution Unit Figure 42: Typical Wiring to a Telephone Reset LEDs on Power Distribution Unit 1152A1 Mid-Span Power Distribution Unit Important Safety Instructions Using the 1152A1 PDU Connect the 1152A1 PDU CAUTION: RJ-45 Connect the Cables Data In Data & Power Out Connecting cables to telephones and other end devices P333T-PWR Power over Ethernet Stackable Switch P333T-PWR switch Important Safety Instructions Using the P333T-PWR switch Connect the P333T-PWR switch Power upAC input Power upDC input (optional) Connect the Cables 1151B1 and 1151B2 Power Supplies Important Safety Instructions for 1151B1 and 1151B2 Power Supplies Using 1151B1 and 1151B2 Power Supplies Connect the 1151B1 or 1151B2 Power Supplies Connect External Alarms and Auxiliary Connections Alarm Input Alarm Output Emergency Transfer and Auxiliary Power Telephone Pin Designations CAMA/E911 Installation Configuration Hardware Setup Administration Setup Page Figure 49: Group Member Assignments form (page 5) CAMA/E911 Installation Issue 10 June 2005 121 Figure 50: Feature Access Code (FAC) form (page 1) Page Page Page Page Install the BRI Terminating Resistor Terminating Resistor Adapter Closet Mounted (110RA1-12) Install Multi-point Adapters 130 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways BR851-B Adapter (T-Adapter) 1. Wire pairs 2. Pin number s 3. Modular plug (male) 4. Female 5. T-Type adapter (BR851-B) 367A Adapter Basic Multi-point Installation Distances Install Off-Premises Station Wiring Install Off-Premises or Out-of-Building Stations Analog Off-Premises Stations Figure 62: Connections for 1 to 8 Out-of-Building Analog Telephones Circuit Protectors Digital Out-of-Building Telephones Page Install Emergency Transfer Unit and Associated Te le phones Install the Emergency Transfer Panel Install Emergency Transfer Unit and Associated Telephones Issue 10 June 2005 139 0896 Figure 64: 808A Emergency Transfer Panel 4. 25-pair male connector 1. 808A emergency transfer panel 2. Circuit start selection switches 3. Trunk identification label EMERGENCY TRANSFER PANE L 808A l Page Page Page Install Emergency Transfer Unit and Associated Telephones Issue 10 June 2005 143 r758580bMMR 042996 123 Install Telephone for Power Transfer Unit Trunk/Auxiliary Field: Telephone Used Only for Emergency Transfer 1. To network interface facility 2. To blue or white station field 3. To analog line circuit pack 4. To CO trunk circuit pack 5. To power transfer unit 6. To control carrier AUX connector TC TK LC ST 1M 1m 2M 2m 3M ALARM MONITORS EMTRANS RELAYPWR ACC PWR Trunk/Auxiliary Field: Telephone Used for Emergency Transfer and as Normal Extension Telephone Installation Connect Modem to Telephone Network External Modem Option Settings Page Page Page Chapter 2: Completing Installation and Cable Pinouts System Administration Alarms and Reporting No External Modem Installed (or No Alarm Origination to INADS) External Modem Installed Register the Switch for Maintenance Page Page Page Place a Test Call Set Neon Voltage Ring Ping Installation Completion Power Supply LED Indications TN760E Tie Trunk Option Settings Figure 69: TN760E Tie Trunk Circuit Pack (Component Side) Table 33: TN760E Option Switch Settings and Administration TN464HP and TN2464CP Option Settings TN464HP and TN2464CP Option Settings Issue 10 June 2005 161 Figure 70: TN464HP and TN2464CP Option Settings 32CH 24CH 120 75 Connector and Cable Diagrams Pinout Charts Page Page Processor Interface Cable Pinout Page Table 37: Port Circuit Pack Lead Designations (continued) Completing Installation and Cable Pinouts 168 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways Page Page Page Page Table 41: Circuit Pack and Auxiliary Equipment Classifications Completing Installation and Cable Pinouts Table 42: Circuit Pack and Auxiliary Equipment Leads (Pinout Charts) 174 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways Table 42: Circuit Pack and Auxiliary Equipment Leads (Pinout Charts) (continued) Page Read This First 7-digit dial plan expansion Call Management System Service Interruption Contact Network Technicians Translation Card Upgrade Procedures Usable Circuit Packs Software Upgrade Task Table Pre-upgrade checklist Page Go to the RFA Website Have direct connection No direct connection Page Pre-upgrade administration changes Remove Print Messages Feature Access Code Upgrading R6csi/R7csi/R8csi to Avaya Communication Manager on an Avaya DEFINITY S erver CSI 186 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways Remove print-msgs buttons Task Table Issue 10 June 2005 187 Figure 72: Station form Figure 73: Attendant Console form Remove MSA node names Remove MSA processor channels Remove MET station administration Check SPE Verify Software Version Verify System Status Disable Scheduled Maintenance and Alarm Origination to INADS Check Link Status Save Announcements (if necessary) Shut Down DEFINITY AUDIX System (if necessary) Replace Circuit Packs Install the License File Pre-installation Installation (direct connection) Installation (no direct connection) Display Memory-Configuration Set Daylight Savings Rules Verify the Upgrade Enable Scheduled Maintenance Register the Switch for Maintenance Page Page Page Page Page DEFINITY AUDIX Power Procedures Power Down the AUDIX System Power Up the AUDIX System Page Read this first 7-digit dial plan expansion Service interruption Call Management System (CMS) Software compatibility Usable circuit packs Wireless systems Task table Page Pre-upgrade checklist Page Go to the RFA website Have direct connection No direct connection Page Pre-upgrade administration changes Remove Print Messages Feature Access Code Remove print-msgs buttons Task table Issue 10 June 2005 215 Figure 78: Station form Figure 79: Attendant Console form Remove MSA node names Remove MSA processor channels Remove MET station administration Check SPE Verify version Verify system status Disable scheduled maintenance and alarm origination Check link status Save announcements (if necessary) Upgrade the software Install the License File Pre-installation Installation (direct connection) Installation (no direct connection) Administer no-license/emergency numbers Set daylight savings rules Verify the upgrade Check link status Enable scheduled maintenance Register the switch for maintenance Page Page Restore busyouts Page Chapter 5: Adding or Removing Hardware Add Circuit Packs Upgrade Firmware on Programmable Circuit Packs Self and C-LAN-distributed download procedure Page Prepare for download Verify hardware/software requirements Page Get circuit pack information Set up source circuit packs file system Upload image file from the Web to staging area FTP the image file to source Schedule a download to target(s) Page Page Adding or Removing Hardware 242 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways Monitor download progress Page Reseat VAL circuit pack Disable file system Troubleshooting firmware downloads Aborting a firmware download Testing firmware download Backing out of a firmware download Reverting to an older TN799DP or TN2501AP vintage Page Install TN464HP/TN2464CP with Echo Cancellation Page Page Add CO, FX, WATS, and PCOL Add DID Trunks Add Tie Trunks Page Add DS1 Tie and OPS Service Interruption Add Speech Synthesis Add Code Calling Access Add Pooled Modem Settings for Modem Connected to Data Module Settings for Modem Connected to the Data Terminal Equipment (DTE) Add Integrated Announcements/TN2501AP Replacing a TN750/B/C circuit pack Announcement File Specifications Caveats Before you start Configurations Hardware specifications Backplane Adapter LAN cable Switch administration before hardware installation Hardware installation Administer the IP connections list configuration board change node-names ip change ip-interfaces Page add data-module add ip-route Test the IP connections Add ISDNPRI North American International Add Packet Bus Support Page Add Packet Bus Support Disable Alarm Origination Install Circuit Packs Administer the Bus Bridge Test the Packet Bus and C-LAN Circuit Pack Veri fy Customer Optio ns Add CallVisor ASAI Enable ASAI option Add Packet Bus Support Page Add TTC Japanese 2-Mbit Trunks Installing the trunk Add DCS Interface Add Circuit Packs Administer the Bus Bridge Test the Packet Bus and Control-LAN Circuit Pack Install Cables Enter Added Translations Add ISDNBRI Add the Packet Bus Support Add Circuit Packs Install Cables Enter Added Translations Add Radio Controller Add IP Solutions Add IP Media Processor Preparing for Installation and Upgrade Check your onsite equipment Check your shipment Installing the TN2302AP IP Media Processor Connect the cables for TN799DP Connect the cables for TN2302AP Connect the Ethernet Install the Circuit Packs Page Initial Administration Steps for C-LAN and IP Media Processor Page Test the External Connection to the LAN Upgrading TN802 IP Trunking to TN2302AP IP Media Processor Pre-upgrade steps Remove the Circuit Packs Replace the Cables Install the circuit packs Administration Upgrading a TN802B IP Interface Assembly to TN2302AP IP Media Processor Pre-upgrade steps Remove the Circuit Packs Replace the Cables Install the circuit packs Administration Installing an Integrated Channel Service Unit (ICSU) Module Checking for required components Installing the 120A3A CSU Page Page Installing a J58890CG Power Distribution Unit Mounting without a backing plate Mounting with a backing plate Install terminal server Installing and administering the terminal server Distance limits Cabling diagram Making the connections Page Administering the IOLAN+ Setting up HyperTerminal on the computer Navigating the IOLAN+ terminal server Administering the IOLAN+ the first time Page Page Rebooting the IOLAN+ Administering the gateway Administering an IOLAN+ port Page Testing Potential failure scenarios and repair actions Administering IP node names Administering IP services Page Install Call detail recording (CDR) Connecting CDR Equipment Administering CDR Data Collection Administering CDR parameters Testing the switch-to-adjunct link Install Reliable Data Transport Tool (RDTT) Package Contents of the RDTT Downloading the tool Installing RDTT Administering RDTT Install wideband endpoints Nonsignaling configuration Figure 97: Typical nonsignaling wideband configuration Signaling configuration Page Install multimedia call handling (MMCH) Connect the endpoints Administer the system Administer the endpoints Administer one number complex Expansion services module ESM installation Administration Place test call Troubleshooting Connect printers Connecting printers using TCP/IP Task list Administering adjunct parameters PMS journal and PMS log printers Using the downloadable reliable session-layer protocol (RSP) tool Install DS1/T1 CPE loopback jack Installing a loopback jack With a smart jack Without a smart jack Administering the loopback jack Loopback testing with a smart jack Testing the DS1 span from the ICSU to the loopback jack Checking the integrity of local equipment Busying out the DS1 circuit pack Administering the DS1 for the test Testing the integrity of the loopback circuit Testing the integrity of data sent over the loop Clearing the results of previous tests Running the data test Page Page Restoring DS1 administration Releasing the DS1 circuit pack Testing the DS1 span from the loopback jack to the smart jack Page Page Testing a loopback jack without a smart jack Figure 105: Network interface at dumb block for a 120A2 (or later) ICSU Page Configurations using fiber multiplexers Page Converters for single-carrier cabinets PRI-to-DASS and PRI-to-DPNSS converters PRI-to-BRI converter Converters for multi-carrier cabinets PRI-to-DASS and PRI-to-DPNSS converters PRI-to-BRI converter Note: Install 909A/B universal coupler Page Page Install malicious call trace Install music-on-hold Registered music source Nonregistered music source Page Install paging and announcement equipment Loudspeaker paging Loudspeaker paging without paging adapter Loudspeaker paging access without universal coupler Loudspeaker paging with universal coupler ESPA radio paging External ringing Queue warning indicator Other adjunct installation information sources Call Management System INTUITY AUDIX Messaging Systems Page Appendix A: Troubleshooting an Upgrade Troubleshooting Guidelines Troubleshooting Upgrades No Translation After Upgrade Translation Corruption Detected Unsuccessful Translation Backup Software Incompatibility Re-install the ISDN-PRI Links (Only for Failed Upgrades) Page Appendix B: Access Security Gateway Using the ASG Mobile Page Index Numerical A B C D E F G H I J K L M N O P Q R S T U V W