Intel 80287, 80286 manual Inter

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CUSTOMER SUPPORT

CUSTOMER SUPPORT

Customer Support is Intel's complete support service that provides Intel customers with hardware support, software support, customer training, and consulting services. For more information contact your local sales offices.

After a customer purchases any system hardware or software product, service and support become major factors in determining whether that product will continue to meet a customer's expectations. Such support requires an interna- tional support organization and a breadth of programs to meet a variety of customer needs. As you might expect, Intel's customer support is quite extensive. It includes factory repair services and worldwide field service offices providing hardware repair services, software support services, customer training classes, and consulting services.

HARDWARE SUPPORT SERVICES

Intel is committed to providing an international service support package through a wide variety of service offerings available from Intel Hardware Support.

SOFfWARE SUPPORT SERVICES

Intel's software support consists of two levels of contracts. Standard support includes TIPS (Technical Information Phone Service), updates and SUbscription service (product-specific troubleshooting guides and COMMENTS Maga- zine). Basic support includes updates and the SUbscription service. Contracts are sold in environments which repre- sent product groupings (Le., iRMX environment).

CONSULTING SERVICES

Intel provides field systems engineering services for any phase of your development or support effort. You can use our systems engineers in a variety of ways ranging from assistance in using a new product, developing an application, personalizing training, and customizing or tailoring an Intel product to providing technical and management con- sulting. Systems Engineers are welJ versed in technical areas such as microcommunications, real-time applications, embedded microcontrolJers, and network services. You know your application needs; we know our products. Work- ing together we can help you get a successful product to market in the least possible time.

CUSTOMER TRAINING

Intel offers a wide range of instructional programs covering various aspects of system design and implementation. In just three to ten days a limited number of individuals learn more in a single workshop than in weeks of self-study. For optimum convenience, workshops are scheduled regularly at Training Centers worldwide or we can take our workshops to you for on-site instruction. Covering a wide variety of topics, Intel's major course categories include: architecture and assembly language, programming and operating systems, bitbus and LAN applications.