IP Telephony and QSIG Over IP

CTX IP Troubleshooting

CTX IP Troubleshooting

This section provides guidelines for troubleshooting the CTX with IP. It covers the kind of data to collect for troubleshooting and how to collect it. Toshiba TSD Technical Support will require collecting data for diagnosing problems.

IP Telephone Ping Test

The IPT sends 10 ping packets of 64 bytes. The time lapse between ping packets is one second. The time that the IPT waits for a reply is five seconds. When the IPT receives the reply packet within five seconds, the counter which shows received packets increases in number.

1.Press 3, 6, 9 and Hold simultaneously.

2.Press 2 Hold to select the Network Setting Mode. Refer to the following table to continue with the test.

Table 9-7Ping Test

 

Action

LCD Indication

Remarks

 

 

IPT changes into a network

 

 

 

1.

Press FB15.

LOOP BACK MODE

 

 

diagnosis mode.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IPT is ready to send ping

 

 

 

2.

Press 1.

PING TO BIPU

 

 

packets.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In case the IP address of

 

 

It is impossible to execute ping

 

 

PING TO BIPU

 

 

 

the IPT is not set

 

when IP addresses of IPT and

 

 

CAN’T GET IPT ADDRESS

 

 

 

(processing DHCP).

 

BIPU are not set.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In case the IP address of

 

 

 

 

 

PING TO BIPU

 

 

 

 

BIPU is not set (executing

 

 

 

 

CAN’T GET BIPU ADDRESS

 

 

 

 

RAS).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When the IPT sends ping

 

 

Ping packets are sent and

 

 

packets, it displays the IP

3.

Press Hold.

PING TO 172.16.36.100

 

address of BIPU on its LCD.

IPT displays the number of

 

PING RESULT 5/5

 

The display format is “Number

 

 

received and sent packets.

 

 

 

 

 

of received packets/number of

 

 

 

 

 

 

 

 

 

 

 

 

 

 

sent packets.”

 

 

 

 

 

 

 

 

After sending 10 ping

 

 

If you operate off-hook and on-

 

 

PING TO 172.16.36.100

 

hook while ping is executing,

 

 

packets, IPT displays new

 

 

 

PING RESULT 10/10

 

the ping is stopped and

 

 

result.

 

 

 

 

 

changes to normal mode.

 

 

 

 

 

 

 

 

 

 

 

4.

(Optional)

The sending of ping

 

 

The counter is continuously

STOP PING

 

packets is stopped.

 

increased during the sending

 

Press 2.

EXECUTING 5/5

 

 

 

of the packets.

 

 

 

 

 

 

 

 

 

 

 

5.

(Optional)

Previous result is

 

 

 

PING TO 172.16.36.100

 

 

displayed.

 

 

 

Press 3.

PING RESULT 10/10

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If ping is not executed, the

 

 

 

 

 

PING TO BIPU

 

 

 

 

LCD displays the following:

 

 

 

 

PING RESULT 0/0

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IP Telephony and QSIG Over IP

Strata CTX I&M 06/04

9-29

Page 359
Image 359
Toshiba CTX28 manual CTX IP Troubleshooting, IP Telephone Ping Test, 7Ping Test Action LCD Indication Remarks, Ping to