Toshiba CTX28 Station Message Detail Recording Smdr, Smdr Record Types, 12-27, Call Record Types

Peripheral Installation

Station Message Detail Recording (SMDR)

Station Message Detail Recording (SMDR)

For each incoming, outgoing, tandem or conference call, the Strata CTX can generate a record that includes details of the call, including the originating station or trunk, the start time of the call, its duration, authorization codes, etc. If a station user dials “911,” the Strata CTX also generates a record at the beginning of the call as part of its internal notification that an emergency call is in progress.

The BSIS optional PCB attaches to the ACTU of the CTX100 or the BECU of the CTX670 to provide four RS-232 interface jacks (one for SMDR and one for SMDI). See Figures 12-6and 12-7, starting on page 12-6for connection information.

SMDR Record Types

Distinct records are generated for different types of calls. The table below lists the record types. The type of each record is identified by a letter entry in the column of the record.

Table 12-1 Call Record Types

Record Type	Notes
B (aBandoned)	When a call is abandoned
N (Normal)	Simple outgoing or incoming call
S (Start)	Start of complex outgoing or incoming call or 911 call
X (transfer)	When a call is transferred
E (End)	This record is associated with a specific S or X records, and indicates
	termination of a call
I (Initial)	When system is initialized
T (Time)	When the system time or date is changed
A (Authorization)	When the input Account Code is verified and the result is successful, the
	Account Code is defined as the Authorization Code.
C (Charge Account)	When an Account Code is entered
M (Charge Conference)	When an Account Code is entered during a conference call

The use of multiple records allows the CTX to account for multi-stage calls such as transfers and conferences. A simple outgoing or incoming call would generate a Normal record. A transferred call would generate a Start record for the first segment of the call and an End record for the second segment of the call. The appropriate times would be stored in each. A detailed description of SMDR is provided in a separate manual.

Several fields in the record may displayed or masked based on system programming. They include DISA security codes, authorization codes, ANI, DNIS and Caller ID.

The Strata CTX can buffer up to 1000 SMDR records in response to a loss of DTR signal from an attached call accounting device or external buffer. When the buffer overflows, subsequent call records will be lost until the buffer is cleared. The CTX buffer will be cleared by a system restart or loss of system power.

Peripheral Installation

Strata CTX I&M 06/04 12-27