IP Telephony and QSIG Over IP

CTX IP Troubleshooting

Table 9-10 IP Troubleshooting Problems and Resolutions (continued)

No.

Problem

Action

Cause

How to Resolve

 

IPT Problems:

 

 

 

 

 

Verify the following:

 

 

 

 

1. BIPU is running (heart-beat

1. BIPU was down.

 

 

 

LED is blinking).

2. BIPU was network

3. Change BIPU discovery

 

“IPT shows ““BIPU not

2. Ping to BIPU is successful.

unreachable.

mode to ““1:Manual”” and

9

3. BIPU discovery mode in

3. BIPU was located beyond

configure BIPU IP address

found””.”

 

in IPT terminal setting

 

 

terminal setting mode. If

the router but IPT tried to

 

 

““2:Broadcast”” is selected,

discover BIPU by

mode.”

 

 

BIPUs have to locate same

broadcasting.”

 

 

 

network segment as IPT.”

 

 

 

 

 

 

 

 

 

 

 

New IPT assigns by Prog

 

 

Check there are available

All Station IDs are already

200 and permits Automatic

 

“IPT shows ““Can’t get

Station IDs.

used by other IPTs.

Station ID Assignment by

10

 

 

Prog 150 or Prog 250.

StationID””.”

 

 

 

Check CTX permits the

“Programming as Automatic

Permits Automatic Station ID

 

 

 

 

Automatic Station ID

Station ID Assignment is set

Assignment by Prog 150 or

 

 

Assignment.

to ““disable””.”

Prog 250.

 

 

 

 

 

 

 

Step 1: Enter terminal setting

 

 

 

 

mode, and then press dial ““2””

 

 

 

 

to enter network configurations,

 

 

 

“IPT shows ““StationID

and then press FK5 to display

Station ID is out of prime DN

Set Station ID from within

11

the StationID.

list which are assigned to

prime DN list which are

unmatch””.”

 

Step 2: Enter CTX programming

IPT.

assigned to IPT.

 

 

 

 

mode, and then enter prime DN

 

 

 

 

same as Station ID in Prog 250.

 

 

 

 

Command error or not?”

 

 

 

 

 

 

 

 

 

 

 

Change BIPU discovery

 

 

 

 

mode (FK11), or enter the

 

 

Enter the terminal configuration

 

multicast address for

 

 

 

discovery.

 

 

mode, and then press ““2”” to

“In FK11, ““3:Multicast”” was

 

 

 

12

“IPT shows ““Not exist

enter the network configuration.

selected, but no multicast

Note CTX does not

Multicast addr””.”

Verify the following:

address was assigned in

 

support the

 

 

(1) FK11

FK13.”

 

 

procedure of

 

 

(2) FK13”

 

 

 

 

discovery using

 

 

 

 

 

 

 

 

multicast. This is

 

 

 

 

future support.”

 

 

 

 

 

 

 

“Enter the terminal configuration

 

 

 

 

mode, and then press ““2”” to

“In FK11, ““1:Manual”” was

Change BIPU discovery

 

“IPT shows ““Not exist

enter the network configuration.

selected, but no BIPU

13

mode, or enter the BIPU

BIPU addr””.”

Verify the following:

address was assigned in

 

address for discovery.

 

 

(1) FK11

FK12.”

 

 

 

 

 

(2) FK12”

 

 

 

 

 

 

 

 

 

1. Enter terminal configuration

 

 

 

 

mode, then press ““2”” to enter

“Station ID assigned in

 

 

 

the network configuration. Verify

terminal configuration mode

 

 

 

StationID in FK5.

was out of IPT’s prime DN

Change Station ID.

 

 

2. In Prog 250, enter prime DN

list. Maybe this station was

 

 

 

 

“IPT shows ““Can’t

same as the StationID verified

deleted or prime DN was

 

14

step1.

changed.”

 

register IPT:E0””.”

 

 

3. If no error, move step4.”

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Try the following: Enter Prog

Terminal data regarding that

 

 

 

StationID was not

 

 

 

250 with Prime DN same as the

 

 

 

synchronized between CTX

This is a known problem.

 

 

Station ID verified Step 1. Select

 

 

FK8 and change voice CODEC.

and BIPU. Maybe BIPU failed

 

 

 

to receive the data.

 

 

 

 

 

 

 

 

 

 

9-38

Strata CTX I&M 06/04

Page 368
Image 368
Toshiba CTX28 manual Problem Action Cause How to Resolve IPT Problems