Toshiba CTX28 manual Requirement for Capture Tool, IP Troubleshooting Resolutions

IP Telephony and QSIG Over IP

CTX IP Troubleshooting

Using PC or Workstation With Multiple Network Interfaces

Start capture tool and specify the network interface face on BIPU/IPT. See Figure 9-15.

Strata CTX

BIPU

Switch

Monitor device

IP Network

6710

Network Interface card

Figure 9-15 PC or Workstation With Multiple Network Interfaces

Requirement for Capture Tool

The following is the better, but not mandatory.

•Support GUI format (summary, details and dump).

•Enable to decode VoIP protocols.

Examples:

•Sniffer

•Ethereal

•Network Monitor for MS-Windows

•tcpdump (Linux, BSD)

•snoop (Solaris)

To analyze the captured data more efficiently, save the captured data in binary format (not text format). The libcap format is better (suffix is .cap).

IP Troubleshooting Resolutions

Table 9-10 IP Troubleshooting Problems and Resolutions

No.	Problem	Action	Cause	How to Resolve
		“Remove that IPT from network.
	IPT repeats reset and	Execute ping command to an IP	IP address was duplicated
1		address assigned to that IPT	with other IPTs or network	Don’t duplicate IP address.
	reboot.
		from PC. Do you receive the	equipment.
		reply packets?”
	Connectivity Problems:
		Verify the IPT configuration
		(enter terminal setting mode by
		pressing 3+6+9+Hold).
		In FK11, Check the BIPU IP	Incorrect programming of	Re-configure the BIPU IP
	IPT is unable to connect	address is same as that of
2			BIPU IP address.	address correctly.
	to BIPU.	Prog151-FK1
			1. LAN cable has come	1. Check LAN cable on a
		Ping to BIPU but no replies are	loose.	route.
		received.	2. Gateway setting of IPT	2. Re-configure the Default
			was mistaken.”	Gateway address correctly.

9-36 Strata CTX I&M 06/04