3Com 3CRWXR10095A, 3CRWX120695A WXR100 manual Verify that the service is running on the server

Connecting to 3WXM Services 495

If the Certificate Check dialog is displayed, click Accept. (For more certificate options, see the next section, “Certificate Check”.)

If the Finish button does not become available, read the last message in the message area of the page to determine why the service could not be reached. Here are common error messages and suggestions for troubleshooting them:

„Unable to connect to address: ip-addr:tcp-port-number

Verify that the service is running on the server.

„Connection error for address: ip-addr:tcp-port-number

Verify that the service has been started. If the service is running, verify that the certificate on the server is still valid (for example, is not out of date).

„HTTP 403: Forbidden

This message can indicate that the username and password are invalid. Ask the administrator for a username and password.

Certificate Check When the 3WXM client connects to 3WXM Services, the client checks the certificate presented by 3WXM Services to ensure that the certificate is valid. The certificate is in a key store file on the server.

The default key store file is .services_keystore. This file contains a self-signed certificate for 3WXM Services. You can use this certificate if desired or you can configure the service to use a different key store file containing a different certificate. (See “Changing Service Settings” on page 497.)

By default, the 3WXM client does not accept self-signed certificates, even from 3WXM Services. Instead, when 3WXM Services or another device presents a self-signed certificate to the 3WXM client, the Certificate Check dialog box appears on the client. This dialog box displays the certificate information.

The options you select in this dialog box apply to all HTTPS connections with the 3WXM client. For example, the 3WXM client also checks the validity of certificates presented by WX switches, and the settings you select in this dialog affect those connections too.