3Com 3CRWXR10095A, 3CRWX120695A WXR100, WX4400 3CRWX440095A WX1200

Connecting to 3WXM Services 495

If the Certificate Check dialog is displayed, click Accept. (For more certificate options, see the next section, “Certificate Check”.)

If the Finish button does not become available, read the last message in the message area of the page to determine why the service could not be reached. Here are common error messages and suggestions for troubleshooting them:

Unable to connect to address: ip-addr:tcp-port-number

Verify that the service is running on the server.

Connection error for address: ip-addr:tcp-port-number

Verify that the service has been started. If the service is running, verify that the certificate on the server is still valid (for example, is not out of date).

HTTP 403: Forbidden

This message can indicate that the username and password are invalid. Ask the administrator for a username and password.

Certificate Check When the 3WXM client connects to 3WXM Services, the client checks the certificate presented by 3WXM Services to ensure that the certificate is valid. The certificate is in a key store file on the server.

The default key store file is .services_keystore. This file contains a self-signed certificate for 3WXM Services. You can use this certificate if desired or you can configure the service to use a different key store file containing a different certificate. (See “Changing Service Settings” on page 497.)

By default, the 3WXM client does not accept self-signed certificates, even from 3WXM Services. Instead, when 3WXM Services or another device presents a self-signed certificate to the 3WXM client, the Certificate Check dialog box appears on the client. This dialog box displays the certificate information.

The options you select in this dialog box apply to all HTTPS connections with the 3WXM client. For example, the 3WXM client also checks the validity of certificates presented by WX switches, and the settings you select in this dialog affect those connections too.

Image 495

3Com 3CRWXR10095A, 3CRWX120695A WXR100, WX4400 3CRWX440095A WX1200 manual Verify that the service is running on the server

Contents

WX4400 3CRWX440095A WX1200 3CRWX120695A WXR100 3CRWXR10095A Wireless LAN Mobility System United States Government Legend 3Com Corporation 350 Campus Drive Marlborough, MA USA Contents Enabling Keyboard Shortcut Mnemonics Windows XP Only Getting Started 131 125 Placing Third-Party Access Points 186 Configuring Snmp 187 175 Launching a Web Management Session with the Switch 176 233 Resetting CoS Mapping to their Default Values 258 241 Configuring an 802.1X Wireless Service 242244 247 320 299 Creating a Radius Server Group 300316 319 347 337Example 3 Deployment Site Has DNS But No Dhcp WX File Management Options Devices Tab Enabling or Disabling Management of a Switch by 3WXM 356Viewing the Operation Log 358 Generating a Radio Details Report 395 Applying Policy Changes to Switches 375375 394 439 Generating a Site Survey Order Generating a Work Order410 Displaying 802.11 Coverage 412 468 465 Register Your Product 507 496Page Conventions List conventions that are used throughout this guideIcon Description Documentation Pddtechpubscomments@3com.com Comments Example Hardware Requirements Requirements for 3WXM client 3WXM ClientHardware Requirements for Running 3WXM Client Number Radios WX Switches 50+ WX Switches Hardware Requirements for 3WXM Monitoring ServiceHardware Requirements for Running 3WXM Monitoring Service Hard drive space Available Monitor resolution User Privileges InstallationSoftware Preparing for Installing 3WXM Installing 3WXM Installing 3WXM Click Uninstall Click Continue Plan is displayed by the 3WXM client Overview Display Panels Display Panels Alert Category Description Alerts Rogue Detection Alerts Reviewing and Deploying Switch Configuration Changes Saving or Discarding Configuration Changes Configuration Wizards Working with the 3WXM User Interface Properties Dialogs Resize IconsOption Description Menu Option Description 3WXM Menu Options Menu Option Description 3WXM Tool Bar Options Configuration Verification Organizer Panel Copying, PastingDeleting Objects Replace Organizer Panel Copy and Paste Content Panel Windows XP Only Enabling KeyboardShortcut Mnemonics Enabling Keyboard Shortcut Mnemonics Windows XP Only Working with the 3WXM User Interface Managing network plans, and defining a Mobility Domain Switch Manager 3WXM, restricting access to 3WXM, creatingFollowing steps describe how to start 3WXM Starting 3WXM Next Starting 3WXM Getting Started Restricting Access to 3WXM Accounts Working with Network Plans Creating a Network To create a network plan Plan 3WXM installation directory on the 3WXM Services host PlansCan also share a network plan with others Saving a Network Plan with a New Name Managing Network Plans Plan Managing Network Plans To disable notification Defining a Mobility Domain Protocol Port Function Traffic Ports Used for AAA Servers and Management Servers Creating a WX Switch Creating aThird-Party AP Working with Network Plans Country Code Auto-TuningSettings to Changing Click Next Click Finish Uploading a WX Switch into Network Plan Converting Auto DAPs into Statically Configured APs Affinity Value Assigned To Affinities for Network Domain Seeds RF Planning Toolbar icons available in RF Planning Tools RF Planning Overview Creating or Modifying a SiteTo create or modify a site Creating or Modifying a Site Modifying Buildings in a Site Creating or Modifying Buildings in a Site Planning the 3COM Mobility System Modifying Floors Importing or Drawing FloorDetails To prepare a drawing before importing it into 3WXM Planning the 3COM Mobility System Importing or Drawing Floor Details Useful AutoCAD Operations and Naming-Conventions Operating TipsCommon AutoCAD Layer Names Importing the Drawing Floor Plan After Importing To crop the paper space Floor Plan After Cropping To adjust the scale Origin point To adjust the origin point New location of origin point Shows the same floor plan as after hiding unnecessary layers Hiding Layers Moving an object from one layer to another Adding or removing a layer To clean up a drawing Importing or Drawing Floor Details Planning the 3COM Mobility System Object Action To draw an object Planning the 3COM Mobility System To create RF obstacles for an area in a drawing To create RF obstacles for all objects in a layer To create RF obstacles by grouping objects To use the Create RF Obstacle Dialog boxCreate RF Obstacle dialog box is shown in Figure Drawing RF Obstacles 3WXM supports concave polygons. a concave Specifying the RF Characteristics of a Floor Site Survey Recommendations Adding LOS PointsTo import LOS points from a file Specifying the RF Characteristics of a Floor Planning the 3COM Mobility System To create LOS points in 3WXM Click Next. The radio configuration page appears Specifying the RF Characteristics of a Floor To move an LOS point To delete an LOS pointGenerating a Site Survey Order Click Generate Importing RF Measurements Click Next Applying the RF Measurements to the Floor Plan To create a wiring closet Planning the 3COM Mobility System Shows an example of shared coverage areas Shared Coverage Areas Unsupported Shared Coverage Area Example Drawing a Coverage Area Object Action Specifying the Wireless Technology for a Coverage Area Specifying Coverage Area Properties Specifying Floor Properties for the Coverage Area Click Next. The Floor Properties page appears Specifying Default Device Settings for the Coverage Area Planning the 3COM Mobility System WX4400 switches support indirect MAP connections only Configuring Capacity Calculation for Data Configuring Capacity Calculation for Voice Planning the 3COM Mobility System Areas Planning the 3COM Mobility System Defining Wireless Coverage Areas Planning the 3COM Mobility System Defining Wireless Coverage Areas Planning the 3COM Mobility System Place tab Creating and Placing An Icon for a Third-Party Access PointAP Icon to its Floor Location Planning the 3COM Mobility System Placing Third-Party Access Points Planning the 3COM Mobility System Plan Placing InstalledAuto-Configured MAPs Planning the 3COM Mobility System To specify design constraints WX4400 switches support indirect MAP connections only Computing MAP Placement To compute and place MAPs To review coverage area computation Go to To review coverage area computation Planning the 3COM Mobility System To lock a MAP Locking and Unlocking MAPs Channel Assignment to Minimize Co-Channel Interference To assign channels Computing MAP Placement Planning the 3COM Mobility System To compute optimal power Planning the 3COM Mobility System To resolve optimal power computation problems Resolving coverage gaps Verifying the Wireless Network To place an RF measurement point „ To list disabled access points, select Show Disabled MAPs To use the RF interactive measurement mode Signal strengths for any location on the floor Shows the information available in the RF measurement table RF Measurement InformationValue To generate a work order report Generating RFNetwork Design Information Click Generate Work Order Parameters WX Switch Configuration Objects Category Object Type Description WX Switch Object Types WX Switch Object Types AAA Creating a WX Switch Using the Create Wireless Switch Wizard Adding a WX Switch to the Network Plan Click Management Interface Configured Switch Network Plan Click WX Associations Configuration File Reviewing Configuring BasicSettings Advanced Password is encrypted when you type it Click Next Using the Create Wireless Switch Wizard Configuring WX System Parameters To set up a switch „ V2c Setting Up a Switch „ 11b „ 11g Modifying Basic Switch Parameters Select the model from the drop-down list Click OK Changing the WX To change the WX software versionSoftware Version Model Information To convert an Auto DAP To delete an Auto DAP Viewing Changing Port Settings Viewing Port SettingsSettings Enabling Link Notifications Click Properties Select Snmp Link Traps Click Next Configuring WX System Parameters Viewing and Changing Port Settings Configuring WX System Parameters Viewing and Changing Port Settings Select Port Groups Viewing Port Groups To view port groups Click Properties Content panel, select the row for the port groupCreating a Port Group To create a port group Group Viewing 3WXM, Https is always enabled and listens on portManagement Service Settings Select Management Services Viewing and Changing Management Settings Task List panel, select Community Configuring an Snmp V1 or V2c Community String Configuring a USM Snmp V3 User Configuring WX System Parameters Configuring a Notification Target Configuring a Notification Profile Click Properties Community string names are transmitted in clear text Configuring WX System Parameters Configuring 3WXM Services as a Notification Target Select the object you want to modifyTask List panel, select 3WXM Notification Target Community string names are transmitted in clear text Click Finish Setting Log Trace SettingsViewing Log Settings To view log settings Configure logging to the console Creating a Trace Area Creating an External Log Server Static routes Configuring IPServices Settings Setting Select IP Services You cannot use the word all as the name of an IP alias Select IP Services Select IP Services Users and VLANs Configuring VLANs Viewing VLANs To view VLANs Roaming and VLANs Configuring WX System Parameters Viewing and Configuring VLANs To tag a port or port group, select the Tag checkbox Changing STP Port Settings in a Vlan Click OK Enabling STP Fast Convergence Features Configuring WX System Parameters Configuring Static Multicast Ports Click Properties Viewing and Configuring VLANs A Vlan Restricting Layer Select Dhcp Server to enable it on the Vlan Configuring ACLs Server that stores confidential salary informationLast ACE of an ACL Viewing ACLs To view ACLs To configure an ACL IP Protocol Number Configuring WX System Parameters „ 0 normal-Packets with normal TOS defined are filtered Configuring Advanced ACL Settings To enable the hit counter for an ACETo change the hit sample rate Icmp Message Type Number Code Number To enable the established option for TCP ACEsTo specify the type and code for Icmp ACEs Icmp Messages and Codes Adding a New ACE to a Configured ACL Viewing and Configuring ACLs Individual ACE from an ACL Changing CoS MappingsMappings Mapping Setting a Range Dscp Values to a Configuring WX System Parameters Viewing Configuring Wireless Services Service Profile Parameters Service Profiles Service Profile Parameters Service Profile Type Access Rule Type Default Access Glob Access Rules Viewing and Configuring Wireless Services „ Local EAP-TLS-EAP with TLS Viewing Wireless To view wireless services ServicesSelect Wireless Services „ WPA Select the EAP type Configuring Wireless Parameters „ WPA Configuring Wireless Parameters Web-Portal WebAAA Service „ Static WEP Click Next Viewing and Configuring Wireless Services Access Service „ WPA Go to step Click Finish WPA, RSN Tab Service Profile Tab Authorization Attributes Tab Broadcast Settings TabStatic WEP Tab Radio Profile Selection Tab Voice Configuration Tab Client Timeout Tab Client Timeout tab lists settings for client session timersRate Configuration Tab Viewing and Configuring Wireless Services Soda Tab Click Properties Modifying Encryption Settings Viewing and Configuring Wireless Services Modifying Access Rules Configuring Radio ProfilesSelect Radio Profiles Profile Creating a Radio To create a radio profile Radio Profile Tab Click Reset To Default Attributes Tab Auto Tune Tab Radio Selection Tab Service Profile Selection Tab Auto-DAP Profile Profile Settings Profile Settings Viewing and Changing the Auto-DAP Profile See Deleting Auto DAPs on Configuring MAPsDAPs into Statically Configured DAPs Deleting Auto DAPs Through radio signals Maximum MAPs Supported Per Switch Viewing the To view the configured MAPsConfigured MAPs Select Access Points „ 112233445566778899aabbccddeeff00 Transmit Power box, specify the transmit power for the radio To configure a directly connected MAP Channel Number list, select the channel number for the radio Click the plus sign next to Wireless Transmit Power box, specify the transmit power for the radio Configuring Wireless Parameters Select Radios ConfiguredViewing Radio To view radio settings Changing Radio OUI List Detection SettingsChanging RF Select RF Detection Edit the MAC address in the MAC Address box Click OK List Countermeasures Select RF Detection Select Enable AP Signature Configuring Wireless Parameters Database CreatingManaging Users Local User Groups in the Local Database You can create two types of users in the local database Creating a Named To create a named user UserSelect Local User Database Group and Assigning Users To It Creating and Managing Users in the Local User Database Task List panel, select MAC User Group Authentication Attributes for Local Users Encryption-typeEnd-date Idle-timeout Filter-idMobility-profile Service-type Session-timeoutSsid Start-date , end-date , or both Start-date Time-of-day wk0900-1700,sa2200 Time-of-dayTime-of-day tu1000-1600,th1000-1 600 Url Radius SettingsGroup A 3Com Mobility System Settings, Servers, Server Groups ServerSelect Radius Click Next Viewing and Configuring Radius Settings To change default values for Radius parameters Select Configuring Global802.1X Settings 802.1X Settings Attempts Click Save Rules Network AccessNetwork Access Rules Select 802.1X Access Rules Viewing and Configuring 802.1X Network Access Rules „ Local EAP-TLS-EAP with TLS Viewing and Configuring 802.1X Network Access Rules Configuring MAC Network Access RuleSelect MAC Access Rules Viewing and Configuring MAC Network Access Rules Page Viewing Web AAA To view Web AAA network access rules Viewing Configuring WebAAA Network Access Rules Creating a Web AAA To create a Web AAA network access rule Viewing and Configuring WebAAA Network Access Rules Viewing Configuring Last-Resort Network Access Rules Select Last Resort Access RulesTask List panel, select Last Resort Network Access Viewing and Configuring Last-Resort Network Access Rules Select Admin Access Rules Configuring WXAdministrator Administrator Access Rules Rule for Console Access Rule for Telnet or SSH Access Viewing and Configuring WX Administrator Access Rules Configuring AAA Support forUsers Viewing and Configuring AAA Support for Third-Party AP Users Port Connected to Third-Party AP Proxy for a Client Select Location Policy Changing LocationPolicy Rules Policy Rules Policy Rule Creating a Location To create a location policy rule Viewing and Changing Location Policy Rules Changing Mobility ProfilesSelect Mobility Profiles Viewing and Changing Mobility Profiles Page Remotely Drop Ship WXR100 Only How Remote WX Configuration Works Shows the location of the Fn switch and the LED Staged WX „ 3WXM must be installed and 3WXM Services must be running „ The network plan containing the WX switches must be open3WXM Requirements Switch for Configuration byStaging a WX Configure an IP interface on the Vlan Enable the auto-config optionSave the configuration changes Power off or restart the switch Enable the MSS DNS client Configure DNS server information WX4400# set ip dns domain examplecorp.com WX4400# save config Configured Switch Configuration withCompleting its At the remote office Replacing a SwitchReusing its Replaced switch’s configuration Enabling How Switch Replacement WorksReplacement To enable replacement of remote switches To replace a switch Document where the options are described WX FileOptions Switches in the network plan Devices TabWX File Management Options in 3WXM Task Option Description Group Devices Tasks Task Task Option Group Description Task Task Option Group Changes Configuration ChangesSynchronizing Local Network Network Changes Undoing Local or To undo local or network changes To immediately deploy local changes To schedule deployment of local changes NonmatchingTo synchronize the changes, do one of the following Repository. Images are stored To add a system imageTo delete a system image To schedule installation of an image on WX switches To immediately install an image on WX switches To reboot MAPs without rebooting the switch Rebooting WX Switches or MAP Access PointsYou can use 3WXM to reboot WX switches and MAPs To reboot WX switches and the MAPs they are managing Management of a Switch by 3WXMEnabling or Disabling To display the operation log Canceling aOperation Log Scheduled Operation To import a configuration Importing Exporting Switch Configuration Files To export a configuration Alerts panel To modify configuration polling optionsModifying Change Polling Managing WX System Images and Configurations Changes Toolbar Options on Verification Tab To resolve an error or warning To disable a specific instance of a warning or errorSelect the warning or error message To change verification options To globally disable a warning or error Or for specific instances To disable or reenable a rule Verifying Configuration Changes Distributing PKS #12 files „ 802.1X-EAP certificate for a WX switch„ WebAAA certificate for a WX switch When 3WXM connects to 3WXM Services or a WX switch, Processing CertificatesTo process a certificate Select Tools Certificate Management ManagingCertificate that is stored in the 3WXM certificate store To review certificate details Certificates to WX SwitchesOr more WX switches Distributing Policies To view policies Access the Create Policy wizardViewing Policies Creating a Policy Feature Settings Policy Changes to SwitchesApplying Policy AAA Features Feature CategoriesFor This Feature Area See System Features Wireless Features Displaying Event LogToolbar Options Filtering Event Refreshing EventData Reviewing Event To filter messages by content Using the Event LOG Severity To export filtered data Generating Reports Client Errors Configuration reportsMobility Domain Configuration WX Configuration Inventory Report Sections Generating anInventory Report To generate an inventory report Generating a Mobility DomainReport WX Configuration Report Sections Configuration Report Summary Report Details Report Click Generate Errors Report „ Session Properties „ Location History Network usage report lists network usage statistics Generating a Network Usage Report Summary Report Scope is always MAP Radio and cannot be changed Details Report Generating a Rogue Summary Report Click Generate Select the language „ English „ German Click View Work Order 3WXM Services regularly checks the status of the network Switches and shows information based on those trapsStatistics and the event log Monitoring AccessingTo access monitored data Requirements for Using the Explore Window Monitoring the Network „ Green Up Toolbar Options in Link Display of Explore ViewIconDescription Toolbar Options in Floor Display of Explore View Lists the options on the toolbar in the floor display Toolbar Options in Floor Display of Explore View Monitoring the Network Using the Explore Window Monitoring the Network Display Option Coverage Display Options in Explore Window To take an RF measurement 3Com radio on the floor Rssi measurements RF measurement point Click on the new measurement point. The measurement data is Using the StatusImmediately updated for the new measurement point Summary View Toolbar Options in Client Monitor View Using the ClientMonitor View On the network Data Displayed When a Mobility Domain or Site is Selected That you can double-click on the arrow to change Number of times authentication for a client failed Client Activity Columns When a Mobility Domain is Selected Data Displayed When a Switch, MAP, or Radio is Selected Ssid Activity Details for Association Failure Activity Details for Authentication Failure Peap Activity Details for Authorization Failure ColumnDescription Activity Details for Authorization Successful Have been collected and will be transmitted to the new Activity Details for Disassociation Activity Details for Client Cleared Activity Details for Dot1x Failure Activity Details for Roam Data Displayed When a Mobility Domain is Selected Client Sessions Columns When a Mobility Domain is Selected Data Displayed When a WX Switch, MAP, or Radio is Selected SNR Displaying Session Details Session Properties Columns „ Updatedtoroam User is roaming. Session Session Statistics Columns Session Statistics Columns Clients on the watch list by MAC address Adding a Client to the Watch ListLocation History Columns Using the Client Monitor View Click Next. The search results appear „ natasha@example.com Displaying the Client Watch List Details are displayed on the following tabs Location On the floor To display a client’s session Geographical Monitoring the Network Session Using the RF Displaying RF WindowRF Monitor RF Neighborhood Columns Bssid Window RF Monitor Activity Log Columns RF Monitor Environment Columns Statistics RF Monitor Environment Columns Can indicate interference from a non-802.11 device RF Trends Columns Statistics To access performance statistics from the network Monitoring the Network Accessing Realtime Performance Statistics Viewing Current Data „ Octets In/Out „ Packets In/Out „ Errors In/Out Viewing Historical Data Viewing Data in Percentages To export data to a file Exporting Performance Data Monitoring the Network Converting a rogue into a third party AP RoguesThat truly are rogues IDS/DoS notifications Rogue Detection RequirementsSnmp Notifications for RF Detection Notification Type Description Rogue detection notifications Snmp Notifications for RF Detection Detecting and Combatting Rogue Devices Rogue Detection Lists Using the Rogue Detection ScreenMain 3WXM tool bar Toolbar Options on Rogue Detection Screen To filter the rogue list Current, Current Hour, Current Day, and History Tabs Activity Log Tab Listeners TabActivity Log Columns Client Columns Clients TabLists the information displayed on the Clients tab Listeners Columns Location Displaying aRogue’s Geographical Displaying a Rogue’s Geographical Location To add a device to the ignore list Into a Third Party Adding a Device toAttack List Converting a Rogue To remove a third-party AP To display the list List Configuring RFAdding a Rogue’s Clients to the Black Detecting and Combatting Rogue Devices Importing the To import the measurements Importing RFMeasurements RF obstacle data Optimizing a Network Plan Measurements to Floor Plan Locating a Coverage To locate a coverage hole Locating and FixingCoverage Holes Coverage holes by displaying coverage Locating and Fixing Coverage Holes Installed to Network Plan Resetting Preferences ValuesTools Preferences To change network options Changing NetworkSynchronization Changing User Interface Options Within Window Style, select one of the following Click the Certificate Handling tab Changing ToolsCertificate Check on You can change the following RF planning options Typical Client’s Transmit PowerChanging Options For RF Planning Defining a Color from the Palette To Change a Color Defining a Color by Changing HSB Properties Defining a Color by Changing RGB Properties Changing 3WXM Logging Options Chapter a Changing 3WXM Preferences Preferences Chapter B Changing 3WXM Services Preferences Stopping 3WXM ServicesServices Starting or Connecting to 3WXM Services To connect to 3WXM ServicesStart 3WXM client Verify that the service is running on the server To complete the connection Data Changing Service Information, and access control to 3WXM ServicesTo change service settings Changing WX WX connection settings control the timeout and retries forService will accept from the WX switches Click the WXs Connection Settings tab Changing WX Connection Settings Sources of Monitor Data Polling Interval is 5 minutes and cannot be changed Click the Monitoring Settings tab Https//ip-addr Managing Network Plans Chapter B Changing 3WXM Services Preferences Backup Chapter B Changing 3WXM Services Preferences Purchase ServicesRegister Your Product Downloads Access SoftwareTroubleshoot Online Contact Us Country Telephone Number Latin America Telephone Technical Support and RepairUS and Canada Telephone Technical Support and Repair Numbers Index Index Monitors WX switch performance SSH Saving Index Index