AT&T Release 2.0 manual

Installing Applications

■The two CMS interface card ports on the PC must be connected to two analog multiline telephone jacks on the same analog multiline telephone module; these jacks must be operator positions. If two operator position jacks are not available on the same module, another analog multiline telephone module must be installed in the control unit to provide these jacks.

■CMS trunks can be loop-start, ground-start, T1 emulated ground-start, or primary rate interface (PRI).

■Up to four CMS external alerts can be used for agents and supervisors. For example, an alert sounds if the number of calls waiting to be answered nears a programmed threshold.

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A MERLIN Attendant can be used to direct callers to the appropriate CMS group.

To play music for waiting callers, you must attach a Music-on-Hold (MOH) product to the system that is compatible with an MOH coupler.

NOTE:

If you use equipment that-rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party such as the American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). Or you can purchase a Magic on Hold system, which does not require that you obtain such a license, from your authorized dealer.

8-12Call Management System