AT&T Release 2.0 manual Xxvi Customer Support Information

Customer Support Information

can accumulate quickly. It is your responsibility to take appropriate steps to implement the features properly, evaluate and administer the various restriction levels, and protect and carefully distribute access codes.

Under applicable tariffs, you will be responsible for payment of toll charges. AT&T cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access.

To reduce the risk of unauthorized access through Remote Administration and Maintenance, please observe the following procedures:

■The System Administration and Maintenance capability of a PBX or Key system is protected by a password.

—Change the default password immediately.

—Continue to change the password regularly.

—Only give the password to people who need it and impress upon them the need to keep it secret.

—If anyone who knows the password leaves the company, change the password immediately.

■If you have a special telephone line connected to your PBX or Key system for Remote Administration and Maintenance, you should do one of the following:

—Unplug the line when it is not being used.

—Install a switch in the line to turn it off when it is not being used.

—Keep the Remote Administration and Maintenance telephone number secret. Only give it to people who need to know it, and impress upon them the need to keep it a secret. Do not write the telephone number on the PBX or Key system, the connecting equipment, or anywhere else in the system room.

■If your Remote Administration and Maintenance feature requires that someone in your office transfer the caller to the Remote Administration and Maintenance extension, you should impress upon your employees the importance of only transferring authorized individuals to that extension.

xxviCustomer Support Information