AT&T Release 2.0 manual Call Management System, Considerations

Installing Applications

Call Management System

The Call Management System (CMS) for the MERLIN LEGEND Communications System is a DOS-based software application that simulates the actions of a system operator by answering calls and distributing them to individual telephones.

For additional information, see the “CMS Documentation" section later in this chapter.

Considerations

■The CMS cannot be connected to a system that is in Behind Switch mode.

■Up to two CMSs can be installed on a system to handle a second set of lines if a business requires more than 28 lines or employs more than 28 agents.

■CMS operates on an approved PC with MS-DOS, version 3.3. The PC must be dedicated to CMS.

■The CMS supervisor’s console is any Direct-Line Console.

■CMS agents can have any MLX telephone or any analog multiline telephone that can be used with the system.

—CMS agent telephones must be connected to the first 58 telephone jacks on the control unit. (CMS allows only a two- digit method to specify an extension number; jacks 59 to 144 are designated by four digits.)

—Because CMS is compatible only with 2-digit dialing, do not use flex-numbering on any telephone associated with CMS.

Call Management System 8-11