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Cisco Systems CSR 1000V manual Prerequisites for Call Home, 12-1

Models: CSR 1000V

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C H A P T E R 12

Configuring Call Home for the Cisco CSR 1000V

•Prerequisites for Call Home

•Information About Call Home

•How to Configure Call Home

•Displaying Call Home Configuration Information

•Default Settings

•Alert Group Trigger Events and Commands

•Message Contents

Prerequisites for Call Home

The Call Home feature provides email-based and web-based notification of critical system events. A versatile range of message formats are available for optimal compatibility with pager services, standard email, or XML-based automated parsing applications. Common uses of this feature may include direct paging of a network support engineer, email notification to a network operations center, XML delivery to a support website, and use of Cisco Smart Call Home services for direct case generation with the Cisco Systems Technical Assistance Center (TAC).

Note The Cisco CSR 1000V supports the Call Home feature beginning with Cisco IOS XE Release 3.12S.

Information to consider before you configure Call Home:

•Contact email address (required for full registration with Smart Call Home, optional if Call Home is enabled in anonymous mode), phone number (optional), and street address information (optional) should be configured so that the receiver can determine the origin of messages received.

•At least one destination profile (predefined or user-defined) must be configured. The destination profile you use depends on whether the receiving entity is a pager, an email address, or an automated service such as Cisco Smart Call Home.

–If the destination profile uses email message delivery, you must specify a Simple Mail Transfer Protocol (SMTP) server.

–Configuring the trustpoint CA is not required for HTTPS server connection since the trustpool feature enabled by default.

•Router must have IP connectivity to an email server or the destination HTTP(S) server.

		Cisco CSR 1000V Series Cloud Services Router Software Configuration Guide

	OL-27477-07			12-1
	OL-27477-07			12-1

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Cisco Systems CSR 1000V manual Prerequisites for Call Home, 12-1

Contents

Cisco Systems, Inc Copyright 2012-2014 Cisco Systems, Inc. All rights reserved Iii N T E N T SESXi Prerequisites Upgrading the Cisco IOS XE Software Vii Periodic Notification13-2 ViiiObjectives PrefaceRelease Date Change Summary Document Revision HistoryChapter Title Description OrganizationDocument Conventions Related DocumentationConvention Description Or CtrlWithin an optional element Square brackets enclose default responses to system promptsExamples use the following conventions ProcessesOL-27477-07 Introduction Cisco CSR 1000V Series Cloud Services Router OverviewCisco CSR 1000V Virtual Form Factor Router Interfaces Virtual Machine RequirementsHypervisor Support Virtual MachinesVMware Citrix Kernel Based Virtual Hypervisor vNIC RequirementsESXi XenServer Machine KVM Microsoft Hyper-V VMware ESXi Cisco IOS XE Release 10S, 3.11S 12SNIC Types Supported Citrix XenServerVMXNET3, VIF and Virtio NIC types are para-virtualized NICs Cisco CSR 1000V and Hypervisor LimitationsServer Requirements Cisco CSR 1000V Series Software License OverviewIntel Cisco CSR 1000V Version License Type License Term OL-27477-07 OL-27477-07 Gigabit Ethernet x ports only Feature Cisco ASR 1000 Series Cisco CSR 1000V SeriesSupported Cisco IOS XE Technologies When using the Rest API to manage the Cisco CSRGRE XE Release Technologies Required for See the Following XE Release Technologies Required forSupported Cisco CSR Licenses Supported Documentation Network Management ServicesQoS AAA Waas Managing the Router Using the Cisco CSR 1000V Rest API Managing the Router Using Cisco Configuration ProfessionalManagement Support Cisco CSR 1000V supports the following management optionsCisco Unified Computing System UCS Products Related Cisco Product CompatibilityCisco IOS XE Release 3.9S/3.10S/3.11S/3.12S Using Cisco Feature Navigator Using the Software AdvisorUsing the Software Release Notes OL-27477-07 Using the History Buffer to Recall Commands Using Keyboard ShortcutsKeystrokes Purpose Command Purpose Understanding the Command ModesCommand Mode Access Method Prompt Exit Method Getting Help Finding Command OptionsEnter the configure terminal Command CommentUsing the interface GigabitEthernet Configuration commands Interface configuration commandsEnter the command that you want to Configure for the interface. ThisSaving Configuration Changes Using the no and default Forms of CommandsThis task saves the configuration to Nvram Managing Configuration FilesExample 1 Copying a Startup Configuration File to Bootflash Powering Off the Cisco CSR Filtering the Output of show and more CommandsNvram File Security Cisco CSR 1000V software can install and boot Installation OverviewCisco CSR 1000V Installation Task Workflow Cisco CSR 1000V Installation Options Cisco CSR 1000V Installation FilesObtaining the Cisco CSR 1000V Software Guidelines and Limitations Installation Option VMware ESXi Citrix XenServerMicrosoft Hyper-VRommon and the Cisco CSR Where to Go NextOL-27477-07 VMware ESXi Support Information Installing the Cisco CSR 1000V in VMware ESXi EnvironmentsCisco CSR 1000V Version Supported vSwitch2lists the virtual machine requirements for the Cisco CSR Virtual CPUs GB virtual diskGB of RAM Or more virtual network interface cardsVirtual CPUs, requiring 2.5 GB minimum of RAM Supported VMware Features and OperationsSuspend See the following table for more information Supported VMware Features and Operations Networking Features Supported VMware Features and Operations High Availability Client GB RAM Allocation VCPUs Requires Minimum Installation Requirements for VMware ESXiAllocation VCPUs Requires Minimum Deploying the OVA Template to the VM Deploying the Cisco CSR 1000V OVA Template to the VMOL-27477-07 Property Description Enable SCP Server Enables the IOS SCP feature Property Description Tar xvf file.ova bdeo.sh README-BDEO.txt Command Name Parameters DescriptionEnters the ESXi login username Cisco CSR 1000V Cloud Services RouterPw -password Enters the ESXi login passwordIpw -iospassword LoginEnters the Cisco IOS XE IOS password required for Remote loginSee Figure Choose vApp Options PropertiesChoose vApp Options Advanced Adding Custom Properties for the Cisco CSREdit Property Settings Window Example of Custom Property Added Power on the VM to boot the Cisco CSR Optional Installing the Cisco CSR 1000V in VMware ESXi Environments Click OK Click Finish Increasing Performance on VMWare ESXi Configurations OL-27477-07 Citrix XenServer Support Information Requirements Cisco IOS XE 3.10S 12S Installation Requirements for Citrix XenServerPage Click Finish KVM Support on OpenStack Kernel Virtual Machine Support InformationRequirements Release 3.10S 11S 12S Installation Requirements for KVMChoose Application System Tools Installing the Cisco CSR 1000V in KVM EnvironmentsClick Advanced options Creating the Instance Using the KVM Command Nova flavor-create csrflavor 6 4096 0 Creating the Instance Using the OpenStack Command Line ToolCreating the Instance Using the OpenStack Dashboard Virsh nodeinfo Increasing Performance on KVM ConfigurationsVirsh vcpupin csr1000v 1 For more information, see the KVM documentation Modprobe vhost-netOL-27477-07 Microsoft Hyper-V Support Information 1lists the installation requirements for Microsoft HyperV Installation Requirements for Microsoft Hyper-VMicrosoft Hyper-V Requirements Cisco IOS XE 3.12S Prerequisites Configuring the Server Manager SettingsCreating the VM Click Specify Name and Location Configuring the VM SettingsSelect Network Adapter and click Add Launching the VM to Boot the Cisco CSR Booting the Cisco CSR 1000V as the VM Booting the Cisco CSR 1000V and Accessing the ConsoleOL-27477-07 Accessing the Cisco CSR 1000V Through the VM Console Accessing the Cisco CSR 1000V ConsoleClick the Configuration tab and click Security Profile Creating Serial Console Access in VMware ESXiCreating the Serial Console Access in Microsoft Hyper-V Creating the Serial Console Access in KVMClick on Add Hardware Command or Action Purpose Changing the Console Port Access After InstallationExample Routerconfig# end End Exits configuration mode ExampleRouter# copy systemrunning-config Nvramstartup-config Reload Reloads the operating systemOL-27477-07 Upgrading the Cisco IOS XE Software Prerequisites for the Software Upgrade ProcessCopies the startup configuration file to a server Copy nvramstartup-config ftp rcp tftpConfiguration file copy can serve as a backup copy Enter the destination URL when promptedCopy bootflash ftp rcp tftp Dir bootflashRouter# copy tftp bootflash Copy tftp bootflash or Copy rcp bootflashNo boot system Use this command to enter global configuration modeLoading the New System Image Loading the New System Image from the Cisco IOS XE SoftwareExit Exit Copy running-config startup-configWrite Write memoryConfig-register Loading the New System Image from Grub ModeDo write Do write memory Upgrading the Cisco IOS XE Software Enter the letter cBackup copy Configuration file copy serves as a backup copySystem Write down the name of the system image fileRebooting the Cisco CSR OL-27477-07 10-1 Router# show platform software vnic-if interface-mapping 10-210-3 Adding and Deleting Network Interfaces on the Cisco CSR10-4 Cisco CSR 1000V Network Interfaces and VM CloningCsr1000v# show platform software vnic-if interface-mapping VMware ESXi 10-5Vlan 10-610-7 Cisco CSR 1000V Interfaces Directly Mapped to vSwitch Trunk10-8 Bit Number Hexadecimal Meaning About Grub Mode and the Configuration Register11-1 Boot Field Accessing Grub ModeEnable Config-register 11-2Modifying the Configuration Register confreg Using the Grub Menu11-3 11-4 Confreg value11-5 Displaying the Configuration Register Settings Changing the Configuration Register Settings11-6 12-1 Prerequisites for Call HomeInformation About Call Home Benefits of Using Call Home12-2 Anonymous Reporting Obtaining Smart Call Home Services12-3 Configuring Smart Call Home Single Command How to Configure Call HomeFollowing sections show detailed or optional configurations 12-4Call-home reporting anonymous contact-email-addr Mode using the call-home reporting12-5 Configure terminal Service call-home No service call-home Configuring and Enabling Smart Call HomeEnabling and Disabling Call Home 12-6Phone-number + phone-number Configuring Contact Information12-7 Example Configuring Destination Profiles12-8 12-9 Creating a New Destination ProfileDestination address email email-address http url No destination transport-method email httpDestination preferred-msg-format long-text Short-text xmlCopying a Destination Profile Configure terminal Call-home12-11 Call -home Setting Profiles to Anonymous ModeAnonymous-reporting-only is set, only crash 12-1212-13 Subscribing to Alert Groups12-14 Subscribe-to-alert-group snapshot periodic daily Periodic NotificationHhmm hourly mm interval mm monthly date 12-15Level Keyword Syslog Level Description Message Severity Threshold12-16 12-17 Configuring Snapshot Command ListPriority number Configuring General email Options12-18 12-19 Command or Action PurposeSpecifying Rate Limit for Sending Call Home Messages Configure terminal Call-home Rate-limit number12-20 Specifies the proxy server for the Http request Specifying Http Proxy Server12-21 12-22 Configure terminal Call-home No syslog-throttling Configuring Syslog Throttling12-23 Hostname command Configuring Call Home Data Privacy12-24 Sending a Call Home Test Message Manually Sending Call Home Communications ManuallyCall-home test test-messageprofile name Call-home test test-message profile nameSending Call Home Alert Group Messages Manually Call-home send alert-group configuration profileCall-home send alert-group snapshot profile name 12-2612-27 Submitting Call Home Analysis and Report Requests12-28 Example12-29 Prerequisites for Diagnostic Signatures Configuring Diagnostic SignaturesInformation About Diagnostic Signatures 12-30Diagnostic Signature Downloading Diagnostic Signatures Overview12-31 Diagnostic Signature Events and Actions Diagnostic Signature WorkflowDiagnostic Signature Event Detection 12-32Diagnostic Signature Variables Diagnostic Signature Actions12-33 Configuring the Call Home Service for Diagnostic Signatures How to Configure Diagnostic Signatures12-34 Destination transport-method email http Mail-server ipv4-addr name priority number12-35 Call-home Diagnostic-signature Configuring Diagnostic SignaturesWhat to Do Next Before You BeginRouter# configure terminal Routerconfig# service call-home Configuration Examples for Diagnostic Signatures12-37 Show call-home Displaying Call Home Configuration Information12-38 All destination profiles Examples12-39 Example 2 Call Home Information in Detail 12-40Callloop 12-41Router# show call-home profile campus-noc 12-42Example Call Home Statistics 12-43Alert Group Trigger Events and Commands Default SettingsParameters Default 12-44Message Contents Plain Text and XML XML Only Data Item Description Call-Home Message TagType is the product model number from backplane 12-4612-47 12-48 Sample Syslog Alert Notification in XML Format12-49 12-50 13-1 Activating Cisco CSR 1000V Licenses13-2 License Upgrade and Downgrade Scenarios13-3 Managing the Throughput Level Licenses13-4 Changing the Maximum Throughput Level10 100 1000 250 2500 50 500 Platform hardware throughput level MBPlatform hardware throughput level 10000 25000 50000 eval-only13-6 License-Based Restriction on Aggregate BandwidthInput 13-758757880 OutputRequest license new-udi Requesting a New Virtual UDI13-8 Router# show license udi history14-1 Rest API14-2 Enable Configure terminal Enabling Rest API Support Using the Cisco IOS XE CLI14-3 No shutdown ActivateInterface virtualportgroup virtualportgroup-number 14-414-5 14-6 Enables the transport map to support Https Enables the secure Https serverEnters remote-management configuration mode Disabling Rest API SupportExits remote-management configuration mode Disables support for the Rest APIRouter# show virtual-service detail Viewing the Rest API Container StatusPnsc 14-914-10 No shutdown Exit No shutdown Exit Virtual-service csrmgmt15-1 Activate End Enables IP processing on an interface withoutInterface virtualportgroup Assigning it an explicit IP address15-3 Ip route ip-addresssubnet-maskvirtualportgroup15-4 Http port command To the Cisco Prime Network Services Controller Host15-5 Exec mode Exits configuration mode and enters privilegedSettings Displays the Cisco CSR 1000V remote management15-7 No pnsc host ipv4-addrlocal-port number shared-secret15-8 16-1 Troubleshooting Cisco CSR 1000V VM IssuesTroubleshooting VM Performance Issues Troubleshooting Network Connectivity Issues16-2 Click Continue to Product License Registration Voluntarily Rehosting the License to a New VMFigure A-1 License to Initiate-Transfer Screen Figure A-3 License Rehost Target and Options Obtaining a Rehost License if the System Fails Commands Call-home request command Command modes, understanding Call-home reporting commandAaa-authorization call-home Call-home send alert-group command Active call-homeIN-2 IN-3 IN-4 IN-5 IN-6