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Cisco CSR 1000V Series Cloud Services Router Software Configuration Guide
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AppendixA Rehosting the Cisco CSR 1000V License
Obtaining a Rehost License if the System Fails
The license portal processes the license request. You will receive an email confirming the new rehost
licenses.
Obtaining a Rehost License if the System Fails
There may be cases when the Cisco CSR 1000V is not accessible due to a system failure and you need
to rehost the existing licenses to a replacement device. Examples of a system failure may include:
•The VM instance that the Cisco CSR 1000V was installed on was removed.
•The system server or host that the Cisco CSR 1000V VM instance was installed on experienced a
hardware failure.
In this case, you need to obtain a rehost license and install it on a new VM. If you have a perpetual
license, you can use the self-service rehosting process in the Cisco Software Licensing portal to obtain
a rehost license.
Note The self-service rehosting process is only available for permanent licenses on the Cisco CSR 1000V. If
you have subscription term licenses installed, you must contact licensing@cisco.com for assistance.
The following caveats apply if you are rehosting a perpetual license:
1. Do not select the Transfer > License for RMA option. The RMA option does not support licenses
for the Cisco CSR 1000V. Use the Transfer > License for Transfer - Initiate option.
2. If you have the original Cisco license email confirmation with the original node-locked UDI, you
can use the rehost option on the Cisco Software Licensing portal.
3. If you do not have the original Cisco license email confirmation with the original node-locked UDI,
you must contact licensing@cisco.com for assistance. You will need to provide the PAK number
from the original license purchase.
4. If you changed the virtual UDI on the Cisco CSR 1000V using the request license new-udi
command and the VM is lost due to a system failure, the installed licenses will be destroyed. You
must contact Cisco for assistance. You will need to the provide the PAK number from the original
license purchase.
For information about licensing assistance for perpetual licenses, see the Cisco Software Licensing
portal at https://tools.cisco.com/SWIFT/LicensingUI/Home.