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Cisco CSR 1000V Series Cloud Services Router Software Configuration Guide
OL-27477-07
Chapter12 Configuring Call Home for the Cisco CSR 1000V
Message Contents
Message description Short text describing the error. CallHome/MessageDescription
Device name Node that experienced the event. This is the host name of the
device.
CallHome/CustomerData/
SystemInfo/NameName
Contact name Name of person to contact for issues associated with the
node experiencing the event.
CallHome/CustomerData/
SystemInfo/Contact
Contact email email address of person identified as contact for this unit. CallHome/CustomerData/
SystemInfo/ContactEmail
Contact phone
number
Phone number of the person identified as the contact for this
unit.
CallHome/CustomerData/
SystemInfo/ContactPhoneNumber
Street address Optional field containing street address for RMA part
shipments associated with this unit.
CallHome/CustomerData/
SystemInfo/StreetAddress
Model name Model name of the router. This is the “specific model as part
of a product family name.
CallHome/Device/Cisco_Chassis/
Model
Serial number Chassis serial number of the unit. CallHome/Device/Cisco_Chassis/
SerialNumber
System object ID System Object ID that uniquely identifies the system. CallHome/Device/Cisco_Chassis/
AdditionalInformation/AD@name=
“sysObjectID”
System description System description for the managed element. CallHome/Device/Cisco_Chassis/
AdditionalInformation/AD@name=
“sysDescr”
Table12-5 Common Fields for All Long Text and XML Messages (continued)
Data Item
(Plain Text and XML)
Description
(Plain Text and XML)
Call-Home Message Tag
(XML Only)