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Cisco CSR 1000V Series Cloud Services Router Software Configuration Guide
OL-27477-07
Chapter12 Configuring Call Home for the Cisco CSR 1000V
Information About Call Home
•If Cisco Smart Call Home is used, an active service contract covering the device is required to
provide full SCH service.
Information About Call Home
The Call Home feature can deliver alert messages containing information on configuration, inventory,
syslog, snapshot, and crash events. It provides these alert messages as either email-based or web-based
messages. Multiple message formats are available, allowing for compatibility with pager services,
standard email, or XML-based automated parsing applications. This feature can deliver alerts to multiple
recipients, referred to as Call Home destination profiles, each with configurable message formats and
content categories. A predefined destination profile is provided for sending alerts to the Cisco Smart Call
Home server. The predefined profile defines both the email address and the HTTP(S) URL; the transport
method configured in the profile determines whether the email address or the HTTP(S) URL is used.
Flexible message delivery and format options make it easy to integrate specific support requirements.
This section contains the following subsections:
•Benefits of Using Call Home
•Obtaining Smart Call Home Services

Benefits of Using Call Home

The Call Home feature offers the following benefits:
•Multiple message-format options
–
Short Text—Suitable for pagers or printed reports.
–
Long Text—Full formatted message information suitable for human reading.
–
XML—Machine-readable format using XML. The XML format enables communication with
the Cisco TAC.
•Multiple concurrent message destinations
•Multiple message categories including configuration, inventory, syslog, snapshot, and crash events
•Filtering of messages by severity and pattern matching
•Scheduling of periodic message sending