Information About Call Home, 12-2 | Cisco Systems CSR 1000V guide

Chapter 12 Configuring Call Home for the Cisco CSR 1000V

Information About Call Home

•If Cisco Smart Call Home is used, an active service contract covering the device is required to provide full SCH service.

Information About Call Home

The Call Home feature can deliver alert messages containing information on configuration, inventory, syslog, snapshot, and crash events. It provides these alert messages as either email-based or web-based messages. Multiple message formats are available, allowing for compatibility with pager services, standard email, or XML-based automated parsing applications. This feature can deliver alerts to multiple recipients, referred to as Call Home destination profiles, each with configurable message formats and content categories. A predefined destination profile is provided for sending alerts to the Cisco Smart Call Home server. The predefined profile defines both the email address and the HTTP(S) URL; the transport method configured in the profile determines whether the email address or the HTTP(S) URL is used.

Flexible message delivery and format options make it easy to integrate specific support requirements.

This section contains the following subsections:

•Benefits of Using Call Home

•Obtaining Smart Call Home Services

Benefits of Using Call Home

The Call Home feature offers the following benefits:

•Multiple message-format options

–Short Text—Suitable for pagers or printed reports.

–Long Text—Full formatted message information suitable for human reading.

–XML—Machine-readable format using XML. The XML format enables communication with the Cisco TAC.

•Multiple concurrent message destinations

•Multiple message categories including configuration, inventory, syslog, snapshot, and crash events

•Filtering of messages by severity and pattern matching

•Scheduling of periodic message sending

	Cisco CSR 1000V Series Cloud Services Router Software Configuration Guide
12-2	OL-27477-07

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Cisco Systems CSR 1000V manual Information About Call Home, Benefits of Using Call Home, 12-2

Contents

Cisco Systems, Inc Copyright 2012-2014 Cisco Systems, Inc. All rights reserved N T E N T S Iii ESXi Prerequisites Upgrading the Cisco IOS XE Software Periodic Notification Vii Viii 13-2 Preface Objectives Document Revision History Release Date Change Summary Organization Chapter Title Description Convention Description Related DocumentationDocument Conventions Or Ctrl Examples use the following conventions Square brackets enclose default responses to system promptsWithin an optional element Processes OL-27477-07 Cisco CSR 1000V Series Cloud Services Router Overview Introduction Cisco CSR 1000V Virtual Form Factor Virtual Machine Requirements Router Interfaces Virtual Machines Hypervisor Support ESXi XenServer Machine KVM Microsoft Hyper-V Hypervisor vNIC RequirementsVMware Citrix Kernel Based Virtual NIC Types Supported Cisco IOS XE Release 10S, 3.11S 12SVMware ESXi Citrix XenServer Cisco CSR 1000V and Hypervisor Limitations VMXNET3, VIF and Virtio NIC types are para-virtualized NICs Intel Cisco CSR 1000V Series Software License OverviewServer Requirements Cisco CSR 1000V Version License Type License Term OL-27477-07 OL-27477-07 Feature Cisco ASR 1000 Series Cisco CSR 1000V Series Gigabit Ethernet x ports only When using the Rest API to manage the Cisco CSR Supported Cisco IOS XE Technologies GRE XE Release Technologies Required for Supported Cisco CSR Licenses Supported Documentation XE Release Technologies Required forSee the Following QoS ServicesNetwork Management AAA Waas Management Support Managing the Router Using Cisco Configuration ProfessionalManaging the Router Using the Cisco CSR 1000V Rest API Cisco CSR 1000V supports the following management options Related Cisco Product Compatibility Cisco Unified Computing System UCS Products Using Cisco Feature Navigator Using the Software Advisor Cisco IOS XE Release 3.9S/3.10S/3.11S/3.12S Using the Software Release Notes OL-27477-07 Keystrokes Purpose Using Keyboard ShortcutsUsing the History Buffer to Recall Commands Command Mode Access Method Prompt Exit Method Understanding the Command ModesCommand Purpose Finding Command Options Getting Help Using the interface GigabitEthernet Command CommentEnter the configure terminal Enter the command that you want to Interface configuration commandsConfiguration commands Configure for the interface. This Using the no and default Forms of Commands Saving Configuration Changes Example 1 Copying a Startup Configuration File to Bootflash Managing Configuration FilesThis task saves the configuration to Nvram Nvram File Security Filtering the Output of show and more CommandsPowering Off the Cisco CSR Installation Overview Cisco CSR 1000V software can install and boot Cisco CSR 1000V Installation Task Workflow Obtaining the Cisco CSR 1000V Software Cisco CSR 1000V Installation FilesCisco CSR 1000V Installation Options Microsoft Installation Option VMware ESXi Citrix XenServerGuidelines and Limitations Hyper-V Where to Go Next Rommon and the Cisco CSR OL-27477-07 Installing the Cisco CSR 1000V in VMware ESXi Environments VMware ESXi Support Information 2lists the virtual machine requirements for the Cisco CSR Supported vSwitchCisco CSR 1000V Version GB of RAM GB virtual diskVirtual CPUs Or more virtual network interface cards Supported VMware Features and Operations Virtual CPUs, requiring 2.5 GB minimum of RAM Suspend See the following table for more information Supported VMware Features and Operations Networking Features Supported VMware Features and Operations High Availability Client Allocation VCPUs Requires Minimum Installation Requirements for VMware ESXiGB RAM Allocation VCPUs Requires Minimum Deploying the Cisco CSR 1000V OVA Template to the VM Deploying the OVA Template to the VM OL-27477-07 Property Description Enable SCP Server Enables the IOS SCP feature Property Description Command Name Parameters Description Tar xvf file.ova bdeo.sh README-BDEO.txt Pw -password Cisco CSR 1000V Cloud Services RouterEnters the ESXi login username Enters the ESXi login password Enters the Cisco IOS XE IOS password required for LoginIpw -iospassword Remote login Choose vApp Options Properties See Figure Adding Custom Properties for the Cisco CSR Choose vApp Options Advanced Edit Property Settings Window Example of Custom Property Added Power on the VM to boot the Cisco CSR Optional Installing the Cisco CSR 1000V in VMware ESXi Environments Click OK Click Finish Increasing Performance on VMWare ESXi Configurations OL-27477-07 Citrix XenServer Support Information Installation Requirements for Citrix XenServer Requirements Cisco IOS XE 3.10S 12SPage Click Finish Kernel Virtual Machine Support Information KVM Support on OpenStack Installation Requirements for KVM Requirements Release 3.10S 11S 12S Installing the Cisco CSR 1000V in KVM Environments Choose Application System Tools Click Advanced options Creating the Instance Using the KVM Command Creating the Instance Using the OpenStack Command Line Tool Nova flavor-create csrflavor 6 4096 0 Creating the Instance Using the OpenStack Dashboard Virsh vcpupin csr1000v 1 Increasing Performance on KVM ConfigurationsVirsh nodeinfo Modprobe vhost-net For more information, see the KVM documentation OL-27477-07 Microsoft Hyper-V Support Information Microsoft Hyper-V Requirements Cisco IOS XE 3.12S Installation Requirements for Microsoft Hyper-V1lists the installation requirements for Microsoft HyperV Creating the VM Configuring the Server Manager SettingsPrerequisites Configuring the VM Settings Click Specify Name and Location Select Network Adapter and click Add Launching the VM to Boot the Cisco CSR Booting the Cisco CSR 1000V and Accessing the Console Booting the Cisco CSR 1000V as the VM OL-27477-07 Accessing the Cisco CSR 1000V Console Accessing the Cisco CSR 1000V Through the VM Console Creating Serial Console Access in VMware ESXi Click the Configuration tab and click Security Profile Click on Add Hardware Creating the Serial Console Access in KVMCreating the Serial Console Access in Microsoft Hyper-V Example Changing the Console Port Access After InstallationCommand or Action Purpose Router# copy systemrunning-config Nvramstartup-config End Exits configuration mode ExampleRouterconfig# end Reload Reloads the operating system OL-27477-07 Prerequisites for the Software Upgrade Process Upgrading the Cisco IOS XE Software Configuration file copy can serve as a backup copy Copy nvramstartup-config ftp rcp tftpCopies the startup configuration file to a server Enter the destination URL when prompted Dir bootflash Copy bootflash ftp rcp tftp Copy tftp bootflash or Copy rcp bootflash Router# copy tftp bootflash Loading the New System Image Use this command to enter global configuration modeNo boot system Loading the New System Image from the Cisco IOS XE Software Exit Write Copy running-config startup-configExit Write memory Do write Do write memory Loading the New System Image from Grub ModeConfig-register Enter the letter c Upgrading the Cisco IOS XE Software System Configuration file copy serves as a backup copyBackup copy Write down the name of the system image file Rebooting the Cisco CSR OL-27477-07 10-1 10-2 Router# show platform software vnic-if interface-mapping Adding and Deleting Network Interfaces on the Cisco CSR 10-3 Csr1000v# show platform software vnic-if interface-mapping Cisco CSR 1000V Network Interfaces and VM Cloning10-4 10-5 VMware ESXi 10-6 Vlan Cisco CSR 1000V Interfaces Directly Mapped to vSwitch Trunk 10-7 10-8 11-1 About Grub Mode and the Configuration RegisterBit Number Hexadecimal Meaning Enable Config-register Accessing Grub ModeBoot Field 11-2 11-3 Using the Grub MenuModifying the Configuration Register confreg Confreg value 11-4 11-5 11-6 Changing the Configuration Register SettingsDisplaying the Configuration Register Settings Prerequisites for Call Home 12-1 12-2 Benefits of Using Call HomeInformation About Call Home 12-3 Obtaining Smart Call Home ServicesAnonymous Reporting Following sections show detailed or optional configurations How to Configure Call HomeConfiguring Smart Call Home Single Command 12-4 12-5 Mode using the call-home reportingCall-home reporting anonymous contact-email-addr Enabling and Disabling Call Home Configuring and Enabling Smart Call HomeConfigure terminal Service call-home No service call-home 12-6 12-7 Configuring Contact InformationPhone-number + phone-number 12-8 Configuring Destination ProfilesExample Creating a New Destination Profile 12-9 Destination preferred-msg-format long-text No destination transport-method email httpDestination address email email-address http url Short-text xml 12-11 Configure terminal Call-homeCopying a Destination Profile Anonymous-reporting-only is set, only crash Setting Profiles to Anonymous ModeCall -home 12-12 Subscribing to Alert Groups 12-13 12-14 Hhmm hourly mm interval mm monthly date Periodic NotificationSubscribe-to-alert-group snapshot periodic daily 12-15 12-16 Message Severity ThresholdLevel Keyword Syslog Level Description Configuring Snapshot Command List 12-17 12-18 Configuring General email OptionsPriority number Command or Action Purpose 12-19 12-20 Configure terminal Call-home Rate-limit numberSpecifying Rate Limit for Sending Call Home Messages 12-21 Specifying Http Proxy ServerSpecifies the proxy server for the Http request 12-22 12-23 Configuring Syslog ThrottlingConfigure terminal Call-home No syslog-throttling 12-24 Configuring Call Home Data PrivacyHostname command Call-home test test-messageprofile name Sending Call Home Communications ManuallySending a Call Home Test Message Manually Call-home test test-message profile name Call-home send alert-group snapshot profile name Call-home send alert-group configuration profileSending Call Home Alert Group Messages Manually 12-26 Submitting Call Home Analysis and Report Requests 12-27 Example 12-28 12-29 Information About Diagnostic Signatures Configuring Diagnostic SignaturesPrerequisites for Diagnostic Signatures 12-30 12-31 Diagnostic Signatures OverviewDiagnostic Signature Downloading Diagnostic Signature Event Detection Diagnostic Signature WorkflowDiagnostic Signature Events and Actions 12-32 12-33 Diagnostic Signature ActionsDiagnostic Signature Variables 12-34 How to Configure Diagnostic SignaturesConfiguring the Call Home Service for Diagnostic Signatures 12-35 Mail-server ipv4-addr name priority numberDestination transport-method email http What to Do Next Configuring Diagnostic SignaturesCall-home Diagnostic-signature Before You Begin 12-37 Configuration Examples for Diagnostic SignaturesRouter# configure terminal Routerconfig# service call-home 12-38 Displaying Call Home Configuration InformationShow call-home 12-39 ExamplesAll destination profiles 12-40 Example 2 Call Home Information in Detail 12-41 Callloop 12-42 Router# show call-home profile campus-noc 12-43 Example Call Home Statistics Parameters Default Default SettingsAlert Group Trigger Events and Commands 12-44 Message Contents Type is the product model number from backplane Data Item Description Call-Home Message TagPlain Text and XML XML Only 12-46 12-47 Sample Syslog Alert Notification in XML Format 12-48 12-49 12-50 Activating Cisco CSR 1000V Licenses 13-1 License Upgrade and Downgrade Scenarios 13-2 Managing the Throughput Level Licenses 13-3 Changing the Maximum Throughput Level 13-4 Platform hardware throughput level Platform hardware throughput level MB10 100 1000 250 2500 50 500 10000 25000 50000 eval-only License-Based Restriction on Aggregate Bandwidth 13-6 58757880 13-7Input Output 13-8 Requesting a New Virtual UDIRequest license new-udi Router# show license udi history Rest API 14-1 14-2 14-3 Enabling Rest API Support Using the Cisco IOS XE CLIEnable Configure terminal Interface virtualportgroup virtualportgroup-number ActivateNo shutdown 14-4 14-5 14-6 Enters remote-management configuration mode Enables the secure Https serverEnables the transport map to support Https Disabling Rest API Support Router# show virtual-service detail Disables support for the Rest APIExits remote-management configuration mode Viewing the Rest API Container Status 14-9 Pnsc 14-10 15-1 No shutdown Exit Virtual-service csrmgmtNo shutdown Exit Interface virtualportgroup Enables IP processing on an interface withoutActivate End Assigning it an explicit IP address Ip route ip-addresssubnet-maskvirtualportgroup 15-3 15-4 15-5 To the Cisco Prime Network Services Controller HostHttp port command Settings Exits configuration mode and enters privilegedExec mode Displays the Cisco CSR 1000V remote management No pnsc host ipv4-addrlocal-port number shared-secret 15-7 15-8 Troubleshooting Cisco CSR 1000V VM Issues 16-1 16-2 Troubleshooting Network Connectivity IssuesTroubleshooting VM Performance Issues Voluntarily Rehosting the License to a New VM Click Continue to Product License Registration Figure A-1 License to Initiate-Transfer Screen Figure A-3 License Rehost Target and Options Obtaining a Rehost License if the System Fails Aaa-authorization call-home Command modes, understanding Call-home reporting commandCommands Call-home request command Call-home send alert-group command Active call-home IN-2 IN-3 IN-4 IN-5 IN-6