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Cisco CSR 1000V Series Cloud Services Router Software Configuration Guide
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Chapter12 Configuring Call Home for the Cisco CSR 1000V
Information About Call Home
Obtaining Smart Call Home Services
If you have a service contract directly with Cisco, you can register for the Smart Call Home service.
Smart Call Home analyzes Call Home messages and provides background information and
recommendations. For critical issues, Automatic Service Requests are generated with the Cisco TAC.
Smart Call Home offers the following features:
•Continuous device health monitoring and real-time alerts.
•Analysis of Smart Call Home messages and, if needed, Automatic Service Request generation
routed to the correct TAC team, including detailed diagnostic information to speed problem
resolution.
•Secure message transport directly from your device or through an HTTP proxy server or a
downloadable Transport Gateway (TG). You can use a TG aggregation point to support multiple
devices or in cases where security dictates that your devices may not be connected directly to the
Internet.
•Web-based access to Smart Call Home messages and recommendations, inventory, and
configuration information for all Smart Call Home devices provides access to associated field
notices, security advisories, and end-of-life information.
You need the following items to register for Smart Call Home:
•SMARTnet contract number for your router
•Your email address
•Your Cisco.com username
For detailed information on Smart Call Home, see www.cisco.com/go/smartcallhome/index.html.

Anonymous Reporting

Smart Call Home is a service capability included with many Cisco service contracts and is designed to
assist customers resolve problems more quickly. In addition, the information gained from crash
messages helps Cisco understand equipment and issues occurring in the field. If you decide not to use
Smart Call Home, you can still enable Anonymous Reporting to allow Cisco to securely receive minimal
error and health information from the device. If you enable Anonymous Reporting, your customer
identity will remain anonymous, and no identifying information is sent.
Note When you enable Anonymous Reporting, you acknowledge your consent to transfer the specified data
to Cisco or to vendors operating on behalf of Cisco (including countries outside the United States). Cisco
maintains the privacy of all customers. For information about how Cisco treats personal information, see
the Cisco Privacy Statement at http://www.cisco.com/web/siteassets/legal/privacy.html.
When Call Home is configured in an anonymous way, only crash, inventory, and test messages are sent
to Cisco. No identifying information is sent.
For more information about what is sent in these messages, see the “Alert Group Trigger Events and
Commands” section on page 12-44.