Chapter 12 Configuring Call Home for the Cisco CSR 1000V
Information About Call Home
Obtaining Smart Call Home Services
If you have a service contract directly with Cisco, you can register for the Smart Call Home service. Smart Call Home analyzes Call Home messages and provides background information and recommendations. For critical issues, Automatic Service Requests are generated with the Cisco TAC.
Smart Call Home offers the following features:
•Continuous device health monitoring and
•Analysis of Smart Call Home messages and, if needed, Automatic Service Request generation routed to the correct TAC team, including detailed diagnostic information to speed problem resolution.
•Secure message transport directly from your device or through an HTTP proxy server or a downloadable Transport Gateway (TG). You can use a TG aggregation point to support multiple devices or in cases where security dictates that your devices may not be connected directly to the Internet.
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You need the following items to register for Smart Call Home:
•SMARTnet contract number for your router
•Your email address
•Your Cisco.com username
For detailed information on Smart Call Home, see www.cisco.com/go/smartcallhome/index.html.
Anonymous Reporting
Smart Call Home is a service capability included with many Cisco service contracts and is designed to assist customers resolve problems more quickly. In addition, the information gained from crash messages helps Cisco understand equipment and issues occurring in the field. If you decide not to use Smart Call Home, you can still enable Anonymous Reporting to allow Cisco to securely receive minimal error and health information from the device. If you enable Anonymous Reporting, your customer identity will remain anonymous, and no identifying information is sent.
Note When you enable Anonymous Reporting, you acknowledge your consent to transfer the specified data to Cisco or to vendors operating on behalf of Cisco (including countries outside the United States). Cisco maintains the privacy of all customers. For information about how Cisco treats personal information, see the Cisco Privacy Statement at http://www.cisco.com/web/siteassets/legal/privacy.html.
When Call Home is configured in an anonymous way, only crash, inventory, and test messages are sent to Cisco. No identifying information is sent.
For more information about what is sent in these messages, see the “Alert Group Trigger Events and Commands” section on page
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