Cisco Systems CSR 1000V manual Submitting Call Home Analysis and Report Requests, 12-27

Chapter 12 Configuring Call Home for the Cisco CSR 1000V

How to Configure Call Home

Submitting Call Home Analysis and Report Requests

You can use the call-home request command to submit information about your system to Cisco to receive helpful analysis and report information specific to your system. You can request a variety of reports, including security alerts, known bugs, best practices, and command references.

Note the following guidelines when manually sending Call Home analysis and report requests:

•If a profile name is specified, the request is sent to the profile. If no profile is specified, the request is sent to the CiscoTAC-1 profile. The recipient profile does not need to be enabled for the call-home request. The profile should specify the email address where the transport gateway is configured so that the request message can be forwarded to the CiscoTAC-1 profile and the user can receive the reply from the Smart Call Home service.

•The ccoid user-idis the registered identifier of the Smart Call Home user. If the user-idis specified, the response is sent to the email address of the registered user. If no user-idis specified, the response is sent to the contact email address of the device.

•Based on the keyword specifying the type of report requested, the following information is returned:

–config-sanity—Information on best practices as related to the current running configuration.

–bugs-list—Known bugs in the running version and in the currently applied features.

–command-reference—Reference links to all commands in the running configuration.

–product-advisory—Product Security Incident Response Team (PSIRT) notices, End of Life (EOL) or End of Sales (EOS) notices, or field notices (FN) that may affect devices in your network.

To submit a request for analysis and report information from the Cisco Output Interpreter tool, perform the following steps:

SUMMARY STEPS

1.call-home request output-analysis “show-command”[profile name] [ccoid user-id]

2.call-home request {config-sanity bugs-list command-reference product-advisory} [profile name] [ccoid user-id]

DETAILED STEPS

	Command or Action	Purpose
Step 1 call-home request output-analysis “show-command”		Sends the output of the specified show command for
	[profile name] [ccoid user-id]	analysis. The show command must be contained in quotes
		(“”).
	Example:
	Router# call-home request output-analysis “show
	diag” profile TG
Step 2 call-home request {config-sanity bugs-list		Sends the output of a predetermined set of commands such
	command-reference product-advisory} [profile	as the show running-config all, show version or show
	name] [ccoid user-id]	module commands, for analysis. In addition, the call home
		request product-advisory subcommand includes all
	Example:	inventory alert group commands. The keyword specified
		after request specifies the type of report requested.
	Router# call-home request config-sanity profile
	TG
	Cisco CSR 1000V Series Cloud Services Router Software Configuration Guide
OL-27477-07			12-27