IBM 5000 Troubleshooting Charts, manual

Troubleshooting

Troubleshooting

You	can use		the troubleshooting		charts in	this section to find soluti
that	have	definite		symptoms.
Note:	When	a	procedure requires		you to	open the cover of the ser
	read	“Electrical		Safety” on	page 41	first.

Troubleshooting Charts

Look for the symptom in the left column of the chart. Instructions and solutions to the problem are in the right column. If you have just software or a new option and your server is not working, do the fo using the troubleshooting charts:

Ÿ Remove the software or device that you just added.

Ÿ Run the diagnostic tests to determine if your server is running c

Ÿ Reinstall the new software or new device.

CD-ROM Drive

ProblemsAction

The CD is not working Clean the CD by wiping it with a soft, lint-free cloth, from the

properly.CD to the outer edge. Do not clean in a circular pattern. This loss of data.

If this does not correct the problem, clean the optical-head le cleaning the lens are available from your place of purchase.

If a problem still exists, have the system serviced.

The CD-ROM drive

tray The

system must

be

turned

on.

If

the system

is

on and the

tra

is not working.

eject,

insert

the

end of

a

paper

clip into

the

manual

tray-rele

If

the

drive

still

does

not

work correctly,

have

the

system

se

The CD-ROM drive is notVerify that: recognized.

1. The	primary	IDE channel is		enabled	in the Configuration/Setup
program.
2. All	cables and jumpers		are	installed	correctly.
3. the	correct	device	driver	is installed for the CD-ROM drive.

Diskette Drive

ProblemsAction

The diskette drive in-Ifuse there is a diskette in the drive, verify that:

light	stays on,	or the1. The		diskette	drive	is	enabled	in the Configuration/Setup utilit
system	bypasses	the	programs.
diskette drive.
			2. The	diskette	is good and not damaged. (Try another				diskette
			have	one.)
			3. The	diskette is inserted correctly in the drive.
			4. The	diskette contains the necessary files to start the syst
			5. Your	software	program	is	OK. See	“Software Problem” on	page 1

If the diskette drive in-use light stays on, or the system con bypass the diskette drive, have the system serviced.

Monitor Self-Tests	Action
	Some	IBM	monitors have their own self-tests. If you suspect a
	with	your	monitor, refer to the information that comes with the
	adjusting		and testing instructions.

If you still cannot find the problem, have the monitor and syste

Chapter 6. Solving Problems 143