Troubleshooting
Printer | Problems | Action |
The printer does work.
not Verify | that: |
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1. The | printer is turned on and is online. | ||
2. The | printer | signal cable | is connected to the correct serial or |
port | on the system. For the location of the serial or parallel | ||
“Input/Output | Connectors” on | page 12. | |
Note:
3. You have assigned the printer port correctly in your operating or application program.
4.You have assigned the printer port correctly using the Configuration/Setup utility programs.
If the items above are correct and the printer still does not w tests described in the documentation that comes with your printer. tests show that the printer is OK, have the system serviced.
Software Problem | Action |
Suspected software problem
To determine if problems are caused by the software, verify tha
1. Your | system | has the minimum memory requirements | needed to use | |||||||
the | software. | Refer to the information that comes with the sof | ||||||||
verify | memory | requirements. |
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Note: | If you | have just installed an adapter or memory, you migh | ||||||||
have | a | memory | address | conflict. |
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2. | The | software | is | designed to | operate | on | your | system. | ||
3. | Other | software | works on | your | system. |
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4. | The | software | that you | are | using works | on | another system. | |||
If you received any error messages when using the software prog refer to the information that comes with the software for a des the messages and solutions to the problem.
If the items above are correct and the problem remains, contact place of purchase.
Netfinity | Advanced |
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System | Management |
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service | problems | Action |
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Netfinity | Advanced | If the Service Processor Error | LED (CR49) on the system board | is | |||||||||||||
System | Management | have your system serviced. See | “System | Board | LEDs” on | page 168 | for | ||||||||||
service | reports a | generalthe location | of | the | LED. |
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monitor | failure | Note: | Initially, the | Service | Processor | Error | LED | lights | for | one | minut | ||||||
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| then the | server | restarts | in | an | attempt | to | clear | up | the | erro | ||||
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| Service | Processor | Error | LED | is | lighted for | longer | than | one | minut | |||||
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| a | reboot | did not resolve | the error. |
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If the Service Processor Error LED (CR49) is not on, disconnect the Netfinity 5000 server from all electrical sources, wait for 30 second reconnect the Netfinity 5000 server to the electrical sources, and the Netfinity 5000 server.
If a problem still exists, have the system serviced.
Note: If you cannot find the problem in the troubleshooting charts, go Diagnostic Test Programs” on page 112 to test the system. If yo have run the diagnostic tests, or if running the tests does not problem, have the system serviced.
148 Netfinity 5000 Server Hardware Information and Procedures
