IBM 5000 manual Pointing

Troubleshooting

Keyboard,		Mouse,
or	Pointing-
Device Problems				Action
All	or	some	keys	on the1. Make			sure	that the keyboard cable	is properly	connected to t
keyboard do			not	work.	system.
					2.	Make	sure	that the system and the	monitor are	turned on.
					3.	Try	using	another keyboard.

If the items above are correct, have the system serviced.

The

mouse

or

pointing

1. Verify

that

the

mouse or pointing-device cable is securely co

device

does

not

work.

and the

device drivers

are installed

correctly.

2. Try

using

another

mouse

or

pointing device.

If the

problem

still

exists,

have

the

server and

the device ser

Memory

Problems

Action

The

amount

of

memory Verify

that:

displayed

is

less

than

the

memory

modules

are

seated

properly.

amount

of

memory

1. The

2. You

have

installed

the

correct

type

of memory

(see “Working wi

installed.

Memory

Modules”

on

page 54).

3.If you changed the memory, you updated the memory configurat with the Configuration/Setup Utility program program. For information about using the Configuration/Setup utility programs, see “Using th Configuration/Setup Utility” on page 22.

4.All banks of memory on the DIMMs are enabled (see “Advanced Setup” on page 28). The Netfinity 5000 server might have

automatically disabled	a DIMM bank	when it detected a problem o
DIMM bank could have	been manually	disabled.

If the above items are correct, run the memory test from the D Utility menu. The system might have detected a bad memory module automatically reallocated memory to enable you to continue to operat the memory tests fail, have the system serviced or replace the DIMM.

Option

Problems

Action

An IBM

option

that

usedVerify

that all

of

the

option

hardware

and

cable

connections

are

to

work

does

not

work If

the

option

comes

with

its

own

test

instructions,

use

those

inst

now.

test

the option.

If

the

failing

option

is

a SCSI

option,

verify

that:

1. The

cables

for

all

external

SCSI options

are

connected

correctly

2.The last option in each SCSI chain, or the end of the SCSI ca terminated correctly.

3. Any	external SCSI	option	is	turned	on. You must turn on an extern
SCSI	option before	turning	on	the	system.

If the problem still exists, have the server and option serviced.

An IBM option that wasVerify			that:
just installed does not	1. The		option	is	designed		for	the	system.
work.	2.	You	followed the			installation		instructions that come with the opt
	3.	The	option	is	installed		correctly.
	4.	You	have not loosened any other installed options or cables.
	5. You		updated the configuration information in the Configuration/Setup
	Utility program				program. Whenever				memory or an option is changed,
	you must update the configuration. For information about using the
	Configuration/Setup utility programs, see “Using the
	Configuration/Setup					Utility” on		page 22.

If the problem still exists, have the server and option serviced.

146 Netfinity 5000 Server Hardware Information and Procedures