Lucent Technologies 5 manual Station Message Detail Recording Printer, Date Time Called Number

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

3System Components

Adjuncts Page 3-36

NOTE:

Modems can be connected directly to a 012 or 016 (Release 4.0 or later) module on the control unit or to an extension. (See “Telephone Adjuncts” on page 3–38.)

Station Message Detail Recording Printer 3

You can connect a Station Message Detail Recording (SMDR) printer to the SMDR jack on the processor module. You need this printer so that you can use system programming to get copies of reports about the system.

SMDR captures detailed usage information about incoming and outgoing voice and data calls and sends the information to a printer. Two SMDR report formats are available: the factory-set Basic format and the Integrated Services Digital Network (ISDN) format. Use the ISDN format if you subscribe to an ISDN network service (such as the AT&T INF02 Automatic Number Identification) or have an

800GS/LS-ID module and caller identification service from the central office (CO). If you select the ISDN format during system programming, the number identification information prints in the CALLED NUMBER field of the call report. The remainder of the fields are identical to the Basic format.

An SMDR record consists of the following fields:

■CALL TYPE (Basic or ISDN)

■DATE

■TIME

■CALLED NUMBER

■DUR (duration)

■LINE (facility number)

■STN (extension)

■ACCOUNT (account code or authorization code if no account code is entered)

■TALK (Release 5.0 and later systems only; amount of time an Auto Login or Auto Logout calling group agent spends talking to a caller)

The printer should be a 1,200-bpi serial printer set at no parity and one stop bit.

For more information, contact your Lucent Technologies representative.

Also, a Call Accounting Terminal application is available for tracking and printing reports on telephone charges. In Release 5.0 and later systems, the MERLIN LEGEND Reporter application provides detailed reports to assist managers in determining calling group agent performance as well as facilities and staffing

needs. See ‘Applications’’‘on page 4-55 for more information.