Lucent Technologies 5 Scenario 3 a Dual-Location Company, Illustrates the locations and staffing

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
5 Putting the System to Work
Scenario 3: A Dual-Location Company	Page 5-22

!SECURITYlALERT:

The MERLIN LEGEND Communications System ships with ARS activated and all extensions set to Facility Restriction Level 3, allowing all international calling. To prevent toll fraud, ARS Facility Restriction Levels (FRLs) should be established using:

■FRL 0 for restriction to inside calls only

■FRL 2 for restriction to local calls only

■FRL 3 for restriction to domestic long distance (excluding area code 809 for the Dominican Republic as this is part of the North American Numbering Plan, unless 809 is required)

■FRL 4 for international calling

Each extension should be assigned the appropriate FRL to match its calling requirement. All voice mail port extensions not used for outcalling should be assigned to FRL 0.

Scenario 3: A Dual-Location Company 5

This scenario describes a medium-sized mail-order company with supervised groups of order-takers and customer service representatives; the company also sells to large corporate customers through a field sales force. The various departments and staff are in two different cities, and the company uses two different MERLIN LEGEND Communications Systems, both in Hybrid/PBX mode. In this company, the system manager allocates more time to system operations than in the two previous scenarios; she also acts as Manager of Information Systems for the company’s computer systems.

Company needs and the solutions provided by the system fall into the following categories:

■General. Broad concerns that affect the company as a whole and require basic decisions about the lines/trunks used in the system, as well as system modes of operation.

■Work Groups. Groups of people who work together have specific communications needs.

■Individuals. Individuals, such as the system manager and off-site employees, have needs that general planning does not meet.

NOTE:

Previous scenarios described many system features, for example, call coverage. Therefore, this scenario highlights additional needs and features not yet discussed. In this scenario, such features as coverage and calling restrictions are mentioned only briefly.

Figure 5–5 illustrates the locations and staffing.