Lucent Technologies 5 manual Applications4, System Management Features

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

4Features and Applications

Applications Page 4-55

When you add or change extensions in your system, you may also need to change Facility Restriction Levels (FRLs), the calling restriction feature of ARS. This is not difficult, as long as you refer to the FRLs already programmed for facilities on the system. Consult the system planning forms noted above, as well as the Feature Reference and System Programming.

System Management Features 4

The system includes features for which the system manager is responsible and features that help the system manager do his or her job. Features for which the system manager is responsible are detailed in the Feature Finders earlier in this chapter and in the feature descriptions above. Use the Feature Reference as your source for further details about all these features.

Features that help you in your work are listed below.

■Reports. Review the Station Message Detailing Recording (SMDR) feature for information about the calling and programming reports you can get from the system. When your system is installed, your Lucent Technologies representative should see that an SMDR printer is attached to the control unit for printing these reports. A list of the available reports

and how to access and print them is included in ‘Using‘ Reports’’ on page 6-33.

■Programming. Programming is not really a feature, but you use it to facilitate most aspects of your job when a change to the installed system is necessary. Centralized telephone programming allows you to program extensions with headsets, program Barge-In for operators, and change line button assignments at extensions. You can also use centralized telephone programming to program features and buttons at individual extensions, rather than having users do this themselves. You can copy line button assignments and features from one extension to another.

To program the system, you need an MLX-20L telephone, preferably with a DSS. System programming comprises much of your work of this type, and is outlined, along with centralized telephone programming, in System Programming.

Chapter 6, ‘Managing‘ the System’’, provides useful information about the programming and tasks required for common system management duties. The section below describes applications that can help you manage the system.

Applications4

The system allows you to take advantage of various call-handling and system management add-on software and/or hardware products (applications), including voice mail and messaging; call accounting and reporting; and call management, call distribution, and reporting.