Lucent Technologies 5 manual Applications

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

2About the System

Applications Page 2-23

NOTE:

A CTI link is not compatible with all Macintosh OS and UNIX System clients, which must support private data in order to function with the feature. For additional information, consult the PassageWay Telephony Services Network Manager’s Guide.

■Group and personal videoconferencing and data exchange applications allow multimedia interaction among people who work together but are geographically distant.

In addition, the system provides support for special services, such as Centrex,

Basic Rate Interface (BRI), and Primary Rate Interface (PRI).

Figure 2–9 illustrates some of these applications.

Businesses can purchase some applications separately; others are integrated to have a common interface. Most have settings that you can easily customize to suit your company’s needs. Some require additional hardware.

In Release 5.0 and later systems, a bridge to PC applications is available: the Computer Telephony Integration (CTI) link or CTI link (part of the PassageWay Telephony Services product from Lucent Technologies) for local area networks (LANs). The connection is made through a programmed MLX extension jack. The link allows calls on SA buttons to be monitored and controlled from workstations connected on a LAN to a server running Novell NetWare software. The link supports applications such as power dialing for telemarketing salespeople and pop-up database information about a caller (screen-pop applications that use the caller’s telephone numbers must be combined with Caller ID services through PRI, NI-1 BRI, or a local service provider via the system’s 800 GS/LS ID module). For more information, see ‘CTI‘ (Computer Telephony Integration) Link’’ on page 5-34 or consult your Lucent Technologies representative.

Chapter 4, ‘Features‘ and Applications’’, includes an overview of available applications. Of course, the documentation provided with the product is the most authoritative. Once you have reviewed this material and found an application that seems to fit your needs, contact your Lucent Technologies representative to order the product or discuss it further.