Lucent Technologies 5 manual Staff Member Needs Feature/Application

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

5Putting the System to Work

Scenario 2: A Professional Office		Page 5-18
Table 5–6. Continued
Staff Member	Needs	Feature/Application
Paralegals	If a paralegal is not available,	Delayed Call Forwarding (Release
	another paralegal takes the call.	4.0 and later systems only) and
		Direct Voice Mail. Calls ring twice at
		a paralegal’s phone. If the person
		does not answer, the call rings at an
		assigned co-worker’s extension.
		The call’s receiver can transfer it to
		voice mail if necessary.
	If the forwarded-to receiver is not	Coverage to voice messaging
	available, the forwarding extension	system
	turns off the Forwarding feature and
	calls receive voice mail coverage.
	ISDN terminal adapters	No coverage. If an ISDN terminal
	Ascend Pipeline 25-Px	adapter is not available, calling party
		gets busy signal. Most data calls are
		outgoing, not incoming, and Pipe-
		lines are often used for Internet
		research.
Associates’	Answer their bosses’ calls when	Cover buttons for associates;
Secretaries	associates are not available. Make	associates’ secretary’s Cover
and General	some calls on bosses’ behalf.	buttons set for 2-ring delay; general
Secretary	If a secretary is not available, the	secretary’s cover buttons are set for
		4-ring delay, to handle calls when
	other secretary answers.
		associates’ secretary is not
		available.
		Use screen-pop CTI application for
		identifying outside callers and
		bringing up database information on
		each caller as the calls come in; use
		another CTI application for power
		dialing.
	When no secretary is available,	Coverage to voice messaging
	voice mail coverage.	system
	Each associate has a separate fax	Intuity AUDIX Fax Attendant
	number, but their faxes all go to a	application and fax mail
	single machine.

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