Lucent Technologies 5 manual SECURITYlALERT

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
8 Troubleshooting the System
Difficulty Making Outside Calls	Page 8-7

Possible Cause 5: Night Service with Outward Restriction is activated.

What to do: Check to see whether Night Service with Outward Restriction is activated by checking the light next to the Night Service button on the operator’s console.

■If the light is on, then Night Service is activated and there are restrictions on outside calls. Use the Night Service password, if known, or use system programming to put the extension on the Night Service Exclusion List, if appropriate. Finally, try again to make an outside call. If you can, you have solved the problem. If you cannot, go to Possible Cause 6.

!SECURITYlALERT:

Extensions on the Night Service Exclusion List have unrestricted calling privileges and are not protected from unauthorized after-hours use.

■If the light is off and Night Service is not activated, go to Possible Cause 6.

Possible Cause 6: Forced Account Code Entry is assigned to the extension.

What to do: Use system programming to see whether Forced Account Code

Entry is required for that extension (see Chapter 3 in System Programming).

■If it is, remove the extension from the list of extensions required to use account codes if appropriate. Try again to make an outside call. If you can, you have solved the problem. If you cannot, go to Possible Cause 7.

■If the extension is not on the list, go to Possible Cause 7.

Possible Cause 7: In Hotel mode, the extension may be restricted from making calls.

What to do: Check the Extension Status of the extension by observing its lights on the operator’s DLC. To do this, change the console from a normal operator position to a calling supervisor’s console by pressing the Feature button and dialing 32, and then touching the Hold button. Check either the red light next to the extension’s DSS button or the green light next to the Auto Dial button programmed for the extension.

■If the light is flashing or on, then the extension is restricted from making outside calls. To change the Extension Status to 0 and remove restrictions, press the Feature button and dial 760 followed by the DSS button for the extension.

Change the console back to normal operator status by pressing the Feature button and dialing 32, then touching the Drop button. Try again to make an outside call. If you can, you have solved the problem. If you cannot, go to Possible Cause 8.