Lucent Technologies 5 manual Scenario 2 a Professional Office

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
5 Putting the System to Work
Scenario 2: A Professional Office	Page 5-6

—For fax machine: No coverage

■After-Hours Coverage. Night Service feature with Group Assignment to ring in the doctor’s office, nurse’s station, and office manager’s office. The telephone company sends calls that come into the Listed Directory Number to the outside answering company; people who work late receive Night Service calls on the second line, the number of which is unpublished.

■Paging. Loudspeaker Paging feature with multizone paging to two zones:

—Zone 1: Nurse’s station, lab, physical therapy

—Zone 2: Office manager’s office and staff lounge

■Quick Dialing. System Directory for the nurse at the nurse’s station to call pharmacies, for lab staff to call other labs, and for the billing clerk to call insurance companies. Personal Speed Dial for MLX-10DP and MLX-5D telephone users. Programmed Auto Dial buttons for the physician. Personal Directories for MLX-20L telephone users (office manager and the operator/receptionist). Direct Station Selector (DSS) for operator/receptionist to reach extensions.

■Phone Use Reports for Office Manager. Call Accounting Terminal application.

■Signaling the Doctor or Nurse’s Station. Use of the Signaling feature for doctor to beep the nurse’s station for assistance. Use of the Notify feature for operator/receptionist to activate the light next to a programmed button on the phone in the doctor’s office.

■Other Messaging. The physician uses the Do Not Disturb feature and the Do Not Disturb posted message to prevent interruptions from others in the system. (Only the operator can use Barge-In to contact the doctor in an emergency.) Since all phones are MLX display phones, the people in the office take advantage of the Posted Messages feature when they are out to lunch or otherwise unavailable. (The nurse often posts a message created for his or her use when with a patient.)

Scenario 2: A Professional Office 5

This scenario describes a law firm. The communications needs of the company fall into these categories:

■Executive Staff. Five partners and four associate partners.

■Secretarial Staff. Five executive secretaries, a general secretary, two associates’ secretaries, and an operator/receptionist.

■Administrative/Support Staff. Eight paralegals, an office manager, a word processing pool, and a bookkeeping department. The office manager functions as system manager.

■All Staff. All staff members share some common requirements, as do the phones in public areas.