Lucent Technologies 5 manual Calls Not Going to Coverage

MERLIN LEGEND Communications System Release 5.0		Issue 1
System Manager’s Guide 555-650-118		June 1997
8 Troubleshooting the System
	Calls Not Going to Coverage	Page 8-20
	Calls Not Going to Coverage	8

Possible Cause 1: An Individual Coverage receiver may not be assigned.

What to do: At the extension that is to receive calls, program a Cover button for the sender’s extension. If a Cover button is programmed, go to Possible Cause 2.

Possible Cause 2: The user’s telephone has Coverage Off or Coverage VMS Off activated.

What to do: Check the light next to the programmed Coverage Off button or the programmed Coverage VMS Off button.

■If the light is on, then outside calls do not go to coverage. Press the button to deactivate the feature and to turn the light off. Check to see whether calls are now going to coverage. If they are, you have solved the problem.

■If the lights are off, go to Possible Cause 3.

Possible Cause 3: The extension may not be assigned to a coverage group.

What to do: Use system programming to check that the extension is a member of a coverage group (see “Group Coverage Member Assignments” in the “Optional Group Features” section of Chapter 3, System Programming).

■If the extension is not assigned, assign it if appropriate. Check to see whether calls are now going to coverage. If they are, you have solved the problem. If not, go to Possible Cause 4.

■If the extension is assigned, go to Possible Cause 4.

Possible Cause 4: The coverage group may not have a receiver assigned.

What to do: Use system programming to check that a receiver is assigned to the coverage group (see Chapter 4 in System Programming).

NOTE:

When you call the Helpline, consultation charges may apply. Before calling the Helpline, you may wish to consult the documentation for your voice messaging system.

■If a receiver is not assigned, assign one if appropriate. Check to see whether calls are now going to coverage. If they are, you have solved the problem. If not, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).

■If the receiver is assigned correctly, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply).