Lucent Technologies 5 Changing the delay before a call coming to a, Setting up operator positions

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997
7 Learning More
System Guides Information Finder	Page 7-18

Table 7–3. Continued

To learn about. . .

Check this guide. . .

Group Features and Buttons (continued)

Changing the delay before a call coming to a	System Programming, Chapter 3
member of a coverage group is covered
Assigning lines or pools to calling groups	System Programming, Chapter 3
Changing the calling group Extension Status	System Programming, Chapter 3
feature
Setting up or changing the following calling	System Programming, Chapter 3
group features or settings:	Feature Reference. See “Group Calling.”
Set up call distribution (hunt type)
Assign delay announcement extension(s).
Assign extension to cover calls for group.
Specify when a group has too many
waiting calls.
Specify when the group supervisor and/or
members are notified that too many calls
are waiting or that callers have waited too
long.
Assign an external alert to warn
supervisor and/or members when too
many calls are waiting.
Operators
Setting up operator positions	System Programming, Chapter 3
Changing the hold timer when operators are	System Programming, Chapter 3
accidentally disconnecting people on hold
Programming Barge-In for an operator	System Programming, Chapter 5
Programming headset operation for an	System Programming, Chapter 5
extension	Feature Reference. See “Headset Options”
	and “Auto Answer All.”
Allowing DLC operators to put people on	System Programming, Chapter 3
hold automatically
Changing DSS buttons when you renumber	System Programming, Chapter 4
the system.
Allowing QCC operators to put a current call	System Programming, Chapter 3
on hold automatically when they press a Call
button
Allowing QCC operators to release a current	System Programming, Chapter 3
call automatically when they press another
Call button

Continued on next page