Lucent Technologies 5 manual Applications Link

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

4Features and Applications

Applications Page 4-57

In Release 5.0 and later systems, the Computer Telephony Integration (CTI) link enables the use of worktop software applications for controlling and monitoring calls. The link operates on the system in conjunction with LANs (local area networks) running Novell NetWare server software and is part of the PassageWay Telephony Services workgroup product. It allows clients, via the telephony server, to use software applications for calling activities. For example, a service representative might automatically view customer information on a computer screen when the customer calls; the incoming telephone number triggers a pop-up information screen from a database available to the network. Another application might allow power-dialing from a user’s computer, again using a database accessible to LAN clients; this type of application is intended for individuals who make many calls, such as telemarketers and fundraisers.

NOTE:

In Table 4–12, H/PBX stands for “Hybrid/PBX” and BS stands for “Behind

Switch.”

Table 4–12. Application Descriptions and Modes of Operation

Category and Name	Key H/PBX		BS Description
Applications Link
CTI (Computer		￿	Release 5.0 and later systems only. Provides an
Telephony Integration)			interface between the system and a LAN running
Link			Novell NetWare, allowing the use of software
			applications on Windows 3.1, Windows 95,
			Windows 3.11 for Workgroups, Windows NT,
			Apple Macintosh OS, and UNIX System clients
			for call control and monitoring.1
PassageWay Direct	￿	￿	￿Windows-based. Provides an interface between
Connection Solution			a PC and the system for application solutions
			such as programming the MLX telephone at the
			extension, auto dialing from the PC, and call
			logging. Can integrate with Windows
			applications.

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