Lucent Technologies 5 manual Adding a CTI Link, No. →, Telephony Services Network Manager’s Guide

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

6Managing the System

Adding a CTI Link Page 6-88

Program the change(s), following the instructions for “System Speed Dial

Directory” in the “Labeling” section of System Programming, Chapter 3, or

othe summary programming instructions below.

When you have finished, file Form 10b with the rest of the planning forms.

Programming Instructions	6
Console Procedure	More→Labeling→Directory→System→Dial code
	no.→
	Enter→Drop→Enter label→Enter→Backspace→Dial
	telephone no.→Enter→Yes or No→Enter→Exit→
	Exit→Exit
PC Procedure	!U→￿→￿→￿→Type dial code no.→￿→
	+ 0→Type label→￿→￿→Type telephone
	no.→￿→￿/￿→￿→￿→￿→￿
Adding a CTI Link	6

Use the procedure in this section to add a CTI (Computer Telephony Integration) link to an MLX port on a 008 or 408 MLX module.

NOTE:

This topic describes only the last steps in adding a CTI link to the system.

Additional LAN-related procedures are described in the PassageWay

Telephony Services Network Manager’s Guide.

The CTI link hardware/software feature is available in Release 5.0 and later systems operating in Hybrid/PBX mode and is a component of the PassageWay Telephony Services product. The CTI link operates on the system in conjunction with Novell NetWare LANs (local area networks) that include the PassageWay Telephony Services workgroup product. It allows network clients, via access to a telephony server, to monitor and control calling from their network workstations, using software applications compatible with the CTI link. For example, a service representative might automatically view customer information on a PC screen when the customer calls; the incoming telephone number triggers a pop-up information screen (this feature is called screen pop) from a database available to the network. Another possible application would allow “power dialing” from a user’s computer, again using a database accessible to LAN clients.

Planning Guidelines 6

A CTI link is treated by the system as auxiliary equipment. A system can include only one CTI link extension, which is automatically identified as such in the Extension Directory.

Consider the following planning factors before you program a CTI link: