Lucent Technologies 5 manual Adding Operator Features, Planning Guidelines

MERLIN LEGEND Communications System Release 5.0		Issue 1
System Manager’s Guide 555-650-118		June 1997
6 Managing the System
	Adding Operator Features	Page 6-63
	Adding Operator Features	6

Use this procedure to add the following operator features (available in Hybrid/PBX mode only):

■For DLC and QCC: Operator Hold Timer

■For DLC only: DLC Operator Automatic Hold

■For QCC only:

—Hold Return

—Automatic Hold or Release

—Queue over Threshold

—Elevate Priority

—Calls-in-Queue Alert

—QCC Operator to Receive Call Types

—Call Type Queue Priority Level

—Voice Announce (Release 4.0 and later systems only)

—Message Center Operation

—Automatic or Manual Extended Call Completion

—Return Ring

—Position-Busy Backup

Planning Guidelines 6

Some of the options cannot be programmed for individual operator positions but, rather, apply to all operator positions in the system. These are: Operator Hold Timer, Hold Return, Automatic Hold or Release, Extended Call Completion, Return Ring, Queue over Threshold, Elevate Priority, and QCC Operator to Receive Call Types.

Only one Position-Busy Backup can be programmed per system.

Valid Entries
Operator Hold Timer	10 to 255 seconds
DLC Operator Automatic Hold	Disable, Enable
Hold Return	Remain on hold, Return to QCC queue
Automatic Hold Release	Auto Hold, Auto Release
Queue over Threshold	0 to 99
Elevate Priority	0 (same priority) and 5 to 30 seconds
Calls-in-Queue Alert	Enable, Disable
QCC Operator to Receive Call Types	N/A