Lucent Technologies 5 manual Night Service Groups

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

4Features and Applications

Features Page 4-50

■The light on a Calls-In-Queue Alarm button on a phone goes on when too many calls are waiting for the group. In Release 5.0 and later systems, the system manager or calling group supervisor can specify up to three alarm levels to indicate increasing severity.

■A delay announcement device can be programmed to play a recording that describes a delay to waiting callers. In Release 5.0 and later systems, a secondary device and message can be set up for each group, allowing callers to hear a primary message first, then a secondary message that may repeat. In addition, as many as 10 primary delay announcement devices can serve waiting callers in Release 5.0 and later systems. (Music On Hold can also entertain people who are waiting for a group member’s attention.)

NOTE:

When you change a delay announcement, you may need to adjust the delay announcement interval to ensure that callers do not wait to long for the announcement and that Music On Hold or special ringback does not interrupt the announcement. See the Feature Reference for details.

■Other extensions or an operator can provide coverage when all the group members are unavailable and too many callers are waiting.

■An extension can be assigned to receive messages for a calling group.

Calling groups can be used to designate extensions used by voice messaging systems or fax machines, so that these devices can receive calls directed to a single extension number.

NOTE:

The Feature Reference provides detailed information designed to help calling group supervisors and system managers plan calling group options.

Night Service Groups

Night Service groups are assigned for the purpose of Night Service operation, which changes coverage, and potentially calling restrictions, outside of normal business hours. The system manager assigns extensions (including one calling group if desired) and lines (Release 4.1 and later systems only) to a Night Service group, which in turn is assigned to a system operator with a programmed Night Service button on his or her extension. When the operator uses the button to turn Night Service on, calls ring immediately at the extensions in the group. When it is time for normal operation to resume, the operator turns Night Service off.

Beginning with Release 4.1, lines that should ring immediately must also be assigned to a Night Service group. These lines need not be assigned to the operator for the group (particularly useful for personal lines), and their Night Service status is not affected by Night Service operation at the extension of an operator who handles another Night Service group. If a line is assigned to an