MERLIN LEGEND Communications System Release 5.0

Issue 1

System Manager’s Guide 555-650-118

June 1997

8 Troubleshooting the System

 

Other or Unresolved Problems

Page 8-29

 

 

If neither of the above conditions apply, go to Possible Cause 3.

Possible Cause 3: The secondary announcement is set to repeat and too many callers are waiting to hear the repeated announcement.

What to do: Set the repeat option for the secondary announcement to Off. If the secondary announcement is not set to repeat, go to Possible Cause 4.

Possible Cause 4: Because the secondary announcement is shared by more than one calling group, callers are waiting too long to hear it.

What to do: Make the secondary announcement exclusive to the group whose callers are experiencing the problem. If the announcement is not shared, go to Possible Cause 5.

Possible Cause 5: The secondary announcement device is also providing the primary announcement, so that too many callers are waiting for the secondary announcement.

What to do: Set up a separate secondary announcement. If one announcement is not serving as both primary and secondary, go to Possible Cause 6.

Possible Cause 6: There are not enough agents to serve the call volume.

What to do: Log in additional agents or increase the number of agents in the group.

Other or Unresolved Problems

8

If you have a problem not listed in this chapter or if, after you complete the appropriate troubleshooting procedure, the problem persists, call the Lucent Technologies Helpline at 1 800 628-2888 (consultation charges may apply) for further assistance.

When you call the Helpline, use a copy of the System Information Sheet at the front of this guide to note a few details about your system, along with troubleshooting information.

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Lucent Technologies 5 manual Other or Unresolved Problems