Lucent Technologies 5 manual Direct Voice Mail, Summarizes coverage control options for senders

MERLIN LEGEND Communications System Release 5.0	Issue 1
System Manager’s Guide 555-650-118	June 1997

4Features and Applications

Features Page 4-36

button at an extension is already set properly when there is a change in Night Service status, the setting remains. (For more information about Night Service,

see ‘Night‘ Service with Outward Restriction’’ on page 4-44 and ‘‘Night Service Groups’’ on page 4-50.)

Table 4–9 summarizes coverage control options for senders.

Table 4–9. Selective Coverage Features

Selective
Coverage
Feature	Description	Comments

Coverage Off Turns off only Individual Coverage; if sender is in a coverage group, Group Coverage remains in effect.

User must have a programmed Coverage Off button.

Coverage	Prevents/allows coverage of
Inside	inside calls. For example, with
	Coverage Inside off, only
	outside calls are covered.

User must dial the feature code or select the feature from the display of a display telephone. Cannot be programmed on a button.

Coverage	Prevents or allows voice mail
VMS Off	coverage of outside calls.
	With Coverage VMS Off
	active (the button is lit), only
	inside calls are covered by
	voice mail.

User must have a programmed Coverage VMS Off button; can use this in combination with Coverage Inside to turn all Individual Coverage off. In Release 4.1 and later systems, can be set centrally to coordinate with Night Service.

Depending on the type of call and how the sender’s phone is set up, some calls are not eligible for coverage. Furthermore, there are interactions among the various forms of coverage. Nevertheless, coverage features are flexible enough to ensure that a caller does receive attention, and that someone whose calls are being covered can quickly tailor the system to his or her needs. For more information about these topics, refer to the Feature Reference.

Direct Voice Mail

When Direct Inward Dial (DID) or Automated Attendant is used, people get calls directly, bypassing the operator. In these cases, the best call-covering solution is to send calls directly to voice mail rather than to the operator. The caller then has the option to leave a message or press0 for the operator. If, after talking to the operator, the caller wants to leave a message, the operator can transfer the call back to the called party’s voice mail using the Direct Voice Mail feature. This feature offers several advantages: