Lucent Technologies 5 manual Task List Adding a QCC Operator Position

MERLIN LEGEND Communications System Release 5.0				Issue 1
System Manager’s Guide 555-650-118				June 1997
6 Managing the System
Adding a QCC Operator Position				Page 6-61
	Table 6–11. Maximum Number of Operator Positions
			Maximum
	Position Type	Type of Telephone	Positions
	QCC	MLX-20L	4
	DLC	MLX-20L	8
		MLX-28D

BIS-34D, BIS-22, or BIS-22D analog multiline telephone

MERLIN II Display Console

QCC button assignments are automatic and factory-set. In Release 4.0 and later systems, the Call 5 button is factory set so that Voice Announce is disabled. The button works the same way as any other Call button. If you use system programming to enable the Voice Announce feature, the Call 5 button is available for originating voice-announced calls; the operator does not receive voice-announced calls on this button.

Lines and trunks are assigned on individual buttons.

NOTE:

Because this procedure requires an idle system, you may want to perform it after hours. Also, when you change an extension to an operator position, the system returns the port (extension jack) type of that extension to the factory setting. You must reprogram lines and any features for that telephone or console. You may also need to change any attached adjunct equipment and optional features.

The procedure to add an extension involves several tasks about which you need make decisions, for example, assigning features like calling restrictions,

Coverage, calling group, Pickup group, paging group, Night Service, Forced Account Code Entry, Remote Call Forwarding. If necessary, read about the individual features in the Feature Reference for detailed information.

Before you actually begin performing the items in the task list below, read through the list and make your decisions now about these and other aspects of the new extension rather than having to stop in the middle of the procedure.

F r additional planning information, see the “Telephones” section in Chapter 3 of

System Programming.

Task List: Adding a QCC Operator Position		6
to
	Obtain Form 2a, System Numbering: Extension Jacks, Form 6a, Optional

Operator Features, and 5d, Queued Call Console (QCC).