Lucent Technologies 5 Scenario 1 a Small Office, Staff Needs, Medical Office Needs Staff Member

MERLIN LEGEND Communications System Release 5.0		Issue 1
System Manager’s Guide 555-650-118		June 1997
5 Putting the System to Work
	Scenario 1: A Small Office	Page 5-2
	Scenario 1: A Small Office	5

This scenario describes a private medical practice. The staff includes one physician, a nurse, an office manager, a billing clerk, the operator/receptionist, and an appointments/payments clerk.

All incoming calls come through the operator/receptionist, who transfers them to the appropriate person. A special concern is restricting outgoing calls for phones in common areas, for example, the waiting room and physical therapy room.

The office manager also functions as the system manager.

Staff Needs 5

This section describes the needs of the staff members and provides a floor plan of the office.

Table 5–1 describes the staff member needs. Figure 5–1 illustrates the layout of the office.

Table 5–1. Medical Office Needs

Staff Member	Needs
Physician	Personal line in her office; if she is not available, the
	appointments/payments clerk should take these calls.
	Minimal interruptions when with patients. At these times, the
	operator/receptionist or nurse should take messages; the physician
	must be notified of urgent calls.
	Ability to beep the nurse’s station when she needs assistance
	Ability to make unrestricted calls from own phone, staff lounge, and
	meeting room
Nurse	Quick dialing of primary local pharmacy numbers
Office Manager	Ability to generate reports on system use
(System Manager)	As system manager, needs programming privileges and a
	programming console
	PC with modem
	Fax machine

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